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Old 09-21-2015, 07:16 PM   #1
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6 Weeks in Shop

Finally got my RB back after 6 Weeks in shop. Was told time was due to waiting on parts and waiting to get authorization from Forest River for warranty work. What was wrong and fixed:

1. 1 1/2 in long piece of molding had fallen off driver side --- oops they ordered wrong part and didn't replace it --- mistakes happen but would have been nice to know before driving 30 mi to pick RV up. Not a big issue and will get it installed next visit.

2. Paint started peeling off upper rear driver side from corner round piece between roof and sidewall. Anybody else had this problem? I had noted that the caulk around the roof seams was painted along with the rest of the coach; may have contributed to the paint peeling. -- repainted and did good job.

3. Water entered front passenger side storage compartment during rain, while parked. When shut, the top of the door would extend out from the frame, so water could run in around the top. -- replaced the compartment door and frame, painted to match rest of rv. Will see if this works.

4. Valence was missing from window under TV in bedroom. Had RV 2 months before I noticed it was missing; guess I should have done I better delivery inspection. -- installed valence.

5. Asked shop to look at intermittent problem with stair not extending and retracting properly. I was told on the phone last week and in person at shop that problem could not be duplicated. Well it was intermittent... Of course when I opened door to RV, the steps did not extend ... guess I duplicated the problem .... 3 hrs later and it was fixed. Turned out to be bad magnetic switch. Didn't really enjoy spending an extra 3 hrs at shop but I am glad to get it fixed. Also got nice lunch complements of the shop.

Overall I will be satisfied if problems don't reoccur. Hope no one else has these problems, but if you do maybe this will help. - DrJAG
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Old 09-21-2015, 09:51 PM   #2
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Strange you mention the leaking doors. I've been in and out of mine since we got it in April and never saw any leaks until yesterday. Opened up the front passenger compartment door and some shop clothes and an old towel I keep in there were soaked. Today, I find the same thing in another compartment on the same side. Hasn't been out of the drive but we have had torrential rains over the last week. Do you know how far the doors extended past the outside wall on yours? Mine aren't 100% flush but certainly not far from it. I was wondering if the blowing rain ran down the side wall and maybe the door just wasn't tight enough to the seal. Thanks.


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Old 09-21-2015, 10:05 PM   #3
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I had adjusted the door latch to make the door close as tight as possible. The top of the door stuck out 1/8 in or so. I think rain would run towards the front of the roof and then be channeled to the side by the seam where the front cap meets the roof. It would then run down the side and onto the compartment door. The new door is flush with the frame.
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Old 09-21-2015, 10:10 PM   #4
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Thanks. I'll take a look tomorrow and make sure but I don't think it sticks out that far. May just need to follow your lead and tighten the latch. Leaving Saturday morning for a 7 week 3,000 mile trip and don't want any problems if I can help it. Have a nice evening.
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Old 09-21-2015, 10:19 PM   #5
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Hope you can figure it out before your trip.....good luck
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Old 09-22-2015, 02:19 PM   #6
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Typical for Forest River. Yes, the burden is on you to get the PDI right!! /sarcasm
And once you take it in, they keep it for months while 'waiting for authorization. And if you take it back, you fall to the end of the queue'.
The dealers badmouth Forest River, saying they (FR) rush through construction and expect the dealer to fix prior to PDI. And FR says that's not true, they inspect every unit.
If you took delivery of a unit in great condition, kudos. But the silent majority begs to differ.
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Old 09-22-2015, 07:21 PM   #7
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Consumers Take a Lot of Crap

Having lived through a nightmare with my FR TT last year and watching the posts on this forum, I now conclude there are three groups of people who have differing opinions about FR products. First there is the crowd that worship FR and rationalizes every mistake, flaw, delay and lie that comes their way. Generally when they hear someone complain about a FR product, they first try to blame the consumer. I call this crowd the "FR Groupies".
The second group of buyers are the passive, laid back, disinterested folks who accept any problems as being the way this industry works and they just keep writing checks and are tolerant with how things work.
The third group are those of us who have some understanding of quality management and customer service and refuse to accept the screw-ups, BS and incompetence that pervades this company. It is beyond rational thinking to accept any product that has so many problems in design and manufacturing. In my opinion there is a tremendous opportunity in the RV business for competitors who have competent managers.
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Old 09-22-2015, 07:46 PM   #8
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I am in the group that begs to differ. If FR inspects every unit before leaving, they need to take a look at their inspection procedures. The factory inspector must have been on vacation the day mine was released from the factory. They missed several on my trailer. I also should have done a better job on the PDI. I caught a couple of things during PDI at the dealer and dealer said they will fix. After arriving home with trailer, next day I found 14 issues for repair after taking more time to go over all the workings. I learned the hard way, buyer of RV beware. I am on my fourth RV. First RV for 2 years no problems. Second RV, 3 problems fixed right away. Third RV, 2 years, a few problems during the warranty period and taken care of. When I buy car I don't have to check every little thing to insure that it is correct because I know the car company will take care of me very quickly. My RV has been in the shop for 8 weeks and still waiting on parts. Part of problem is with the dealer and part with FR factory getting authorization. Six months ago I purchased a new Ford pick up. So far, not one problem. Should'nt I expect the same when I spend $30,000 on an RV?
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Old 09-22-2015, 07:51 PM   #9
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Quote:
Originally Posted by jgriffin7 View Post
Typical for Forest River. Yes, the burden is on you to get the PDI right!! /sarcasm
And once you take it in, they keep it for months while 'waiting for authorization. And if you take it back, you fall to the end of the queue'.
The dealers badmouth Forest River, saying they (FR) rush through construction and expect the dealer to fix prior to PDI. And FR says that's not true, they inspect every unit.
If you took delivery of a unit in great condition, kudos. But the silent majority begs to differ.
You can bet delay is due to the dealer not submitting parts order till they get enough orders to pay the freight. So don't always blame FR. Later RJD
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Old 09-22-2015, 07:59 PM   #10
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Magpi26,
Points well made. As long as we as consumers keep buying the BS, it will keep happening. I will not go into all the details with my TT but there were too many problems from the factory for me to believe that they have any kind of factory inspections. So far I have not used my trailer in the 4 months that I have had it.
It is still at the dealer waiting on parts that should have been caught at the factory
so called inspection.
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