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Old 07-29-2018, 11:04 PM   #1
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Brought home our new Legacy 34a

We traded in our 2016 coachmen pursuit made by Forest River. had it 3 years with no issues at all. so we decided to go with another Forest river. got a brand new 2018 Legacy 34a. did the walk through on friday. they rush you through so fast you forget to check things. we brought it home Friday afternoon. went out Saturday morning to start loading everything back in. the rear air doesn't work, the Truma water heater is not working and a couple of other small things. just amazes me with quality control these days. called our salesman and all they say is contact service. as soon as you sign the papers, they are done with you. not their problem anymore. and of course service is booked for a week and we are supposed to leave this weekend on a 1000 mile trip to Oregon. this is not starting out good. hopefully they can get everything repaired by this friday, otherwise we will by driving the car and staying in hotels. witch defeats the purpose of having your home on wheels. sorry had to vent.
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Old 07-29-2018, 11:27 PM   #2
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That's a beautiful rig. Sorry about your problems.

You've probably already checked the fuses and circuit breakers?
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Old 07-30-2018, 03:12 PM   #3
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I had a heck of a time with our Truma but it came down to the start up process. (still not happy with the performance) The process is ridiculous in my opinion but it is what it is.
To start it
Turn the switch on the actual unit outside
Turn the LP hot water heater switch on the panel inside
Then turn it on the round knob in the bathroom.
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Old 07-30-2018, 07:37 PM   #4
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Your problems are most likely related to your quick PDI rather than build quality .

Taking delivery on a Friday afternoon may have caused some of the rush.
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Old 07-30-2018, 07:39 PM   #5
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Your problems are most likely related to your quick PDI rather than build quality .

Taking delivery on a Friday afternoon may have caused some of the rush.


Hit send by mistake.

Congratulations. You should be OK once you get over the initial honeymoon.
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Old 07-31-2018, 05:12 PM   #6
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Here a good number for truma 855-558-7862. They are great to deal with.
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Old 08-01-2018, 08:10 PM   #7
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thanks, we dropped it off Monday morning with service, supposed to let me know tomorrow how many weeks to repair. they had almost 2 weeks from the time we signed the papers until picking it up to check things out. I can see little issues. but ac and water heater are major things to not be working. lesson learned to double and triple check everything before leaving dealership lot.
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Old 08-13-2018, 08:45 PM   #8
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Quote:
Originally Posted by rls1964 View Post
We traded in our 2016 coachmen pursuit made by Forest River. had it 3 years with no issues at all. so we decided to go with another Forest river. got a brand new 2018 Legacy 34a. did the walk through on friday. they rush you through so fast you forget to check things. we brought it home Friday afternoon. went out Saturday morning to start loading everything back in. the rear air doesn't work, the Truma water heater is not working and a couple of other small things. just amazes me with quality control these days. called our salesman and all they say is contact service. as soon as you sign the papers, they are done with you. not their problem anymore. and of course service is booked for a week and we are supposed to leave this weekend on a 1000 mile trip to Oregon. this is not starting out good. hopefully they can get everything repaired by this friday, otherwise we will by driving the car and staying in hotels. witch defeats the purpose of having your home on wheels. sorry had to vent.
I have the same legacy coach and had the exact same problem. The start up sequence I saw posted was what fixed my issue. 1. Ensure the powe er switch is on and a green light is present on the unit (outside on the full wall slide). 2. Turn the switch knob to off next to the sink. 3. On the precisionplex key pad, turn on the lp and tank heater. 4. Turn the knob to on.
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Old 08-13-2018, 09:11 PM   #9
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Originally Posted by jvenditte View Post
I have the same legacy coach and had the exact same problem. The start up sequence I saw posted was what fixed my issue. 1. Ensure the powe er switch is on and a green light is present on the unit (outside on the full wall slide). 2. Turn the switch knob to off next to the sink. 3. On the precisionplex key pad, turn on the lp and tank heater. 4. Turn the knob to on.
Yes, the Truma setup is a little more involved at first. Then should be simple. The dealers should set it up properly at PDI so the buyer knows what to do.

Rear air couple something simple too. Seem the Dealer let you down .
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Old 08-13-2018, 11:17 PM   #10
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they ordered a new ac unit for the rear. they are still working on the water heater.they have to contact Truma because they have no idea whats wrong with it. they don't even have an eta when it will be fixed. the first payment is due next week and more than likely it will still be at the service department. the funny thing is, it will be a month next week and I still have not received a courtesy call from anyone in the sales department asking how things are going. that is poor customer service.
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