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Old 09-15-2015, 07:04 AM   #1
Join Date: May 2015
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customer satisfaction survey

Has anyone received a customer satisfaction survey for the 1961 Shasta Reissue..... Just kidding....... They know better than to send one out.

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Old 09-15-2015, 07:08 AM   #2
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Trolling much?

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Old 09-15-2015, 07:12 AM   #3
Georgia Frog Rally 2018
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I think I recall sending one in Later RJD
2015 35 FT V-Lite 30WRLIKS Diamond Package
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Old 09-15-2015, 07:34 AM   #4
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Sent mine in, oh wait I don't have one


2005 Dodge 3500 Cummins
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Old 09-15-2015, 08:58 PM   #5
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I don’t think they care to send surveys out because they don’t care about people, quality or safety. To quote the POS...customers are “uneducated" and “picky". Do you think someone that puts that in writing cares about anyone? Nope. Mr. is all about him. I’m sick of reading the same old story in the RV mags about him and his wife’s jacked up camper. Blah..Blah..Blah. The idea was good. The promises were over the top in the videos (One piece roof anyone? No Leaks. ) It’s just sad that it did not come to fruition. After many attempts to restore the safety of our camper via the dealer & Shasta...EPIC FAILURE...we have shackles that do nothing for the serious defects.. I was told by the POS via my dealer that my problem was not a problem. I took MY problem to a neighbor that has some influence on matters like these. Could we all be liberated soon? I don’t know but I rolled the dice. If you don’t ask for help, you won’t get it. Per the Shasta manual, if you find a defect report it to the dealer and Simply enough folks aren’t putting in formal complaints. I suppose is the survey. lol
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Old 09-16-2015, 10:30 AM   #6
Join Date: May 2015
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It is important to mention neither Forest River nor Shasta owns, operates or is affiliated with Forest River Forums. Therefore, we do not monitor, participate or update the information on that site. As mentioned in my letter, which was included in your original email, most of the information on social media is incorrect and in many cases exaggerated. This came from Mark Lucas who seems to think we are making these problems up, but on the other hand doesn't care. Your right msobvious, if people do not report it, than it's your word against theirs.
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Old 09-16-2015, 11:50 AM   #7
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PC, did you sell yet?
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Old 09-16-2015, 12:23 PM   #8
Join Date: May 2015
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Have not sold it yet DouglasLive. Haven't camped in it since owning it and today I was looking at the back window area inside and discovered a leak at the corner. The cushion was hiding it. Called the dealer and will take it in for repairs. Told them I am taking the title with me and make me an offer. I hope not to bring it back.
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Old 09-21-2015, 10:54 AM   #9
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Rumor has it that Forest River may be issuing a recall to fix wheel clearance issues (not just shackles) on both 16 & 19 foot models. different fix for each size.
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Old 09-21-2015, 08:15 PM   #10
Join Date: May 2015
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That would be nice, instead of the half-cocked remedy of putting shackles on an already over taxed suspension setup. Hopefully they come through with something.

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