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Old 04-29-2015, 11:43 PM   #1
KimberlyLuckettCurry's Avatar
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Posts: 68
Letter from Mark Lucas to his Shasta Airflyte Dealerships

April 23, 2015

RE: Shasta Airflyte Re-issue Update #2

To All Shasta Airflyte Re-issue Dealers:

It has been quite a run over the past 6 months, and the entire team at Shasta wants to thank you and your dealership for the continued support. One of the re-issues currently sits in the RV/MH Hall of Fame, The New York Times has run a story on the product and the Airflyte was among the finalists for RV of the Year, just to name a few accolades. Truly amazing!

The FINAL run of Airflytes has been submitted for scheduling, and all units will be complete by the end of next month. If your sales representative has not been in contact with you over the past two days, please call the office at your earliest convenience. It is important we verify each order is correct, as there will be no more Airflytes produced after this schedule.

As mentioned in the last update, social media is full of information, mostly untrue. So to clear up the most recent confusion, here are a few facts:

* We are not experiencing any shortages, nor have we since the beginning of 2015
* Over 1,400 Airflytes have shipped and over 1,000 have been retail delivered
* Despite the original "catastrophic" speculation regarding tires, there has not been one single tire failure or tire replacement.
* We have had a number of leaks reported, most related to windows. Hehr has been involved from the start, and has stepped up and resolved any issues.
* We have seen only a few vent pipes responsible for leaks, these were improper installation, but have been corrected.
* Window glass has come loose from the aluminum track, and again, Hehr has been very responsive, and will send parts directly to the customer if necessary.
* Most recently, we have heard of air conditioners not cooling properly and wheel well clearance issues. Although we have had only a handful of each reported by dealers, we have a solution if necessary. Submit a warranty claim if you see either of these items.

There is a "sky is falling" mentality on social media surrounding the minor issues mentioned above. Unfortunately, owners are uneducated about or unwilling to follow the proper process of contacting their dealer. Our only reliable information comes through the warranty process, and based on the latest reports, the Airflyte is outpacing the company, and the industry as a whole, with fewer defects and lower cost of warranty on a per unit basis.

We appreciate your support, not only on Airflyte products, but the entire Shasta lineup, including Oasis, Flyte, Revere and Phoenix. This year has started off strong and we look forward to a great remainder of the year together!

Thanks again, and please feel free to contact us if you need any additional information.

Thank You-

Mark R. Lucas
President/General Manager
Shasta RV

The 2015 Shasta Airflyte is not 'vintage' because it's new, it's not 'new' because it looks vintage.
KimberlyLuckettCurry is offline   Reply With Quote
Old 04-30-2015, 08:15 AM   #2
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I've seen this letter.

What Mark doesn't understand is MANY of us have tried to get warranty work from Forest River dealers, only to be refused. Since the dealer I purchased from is 7 hours away, it's not practical to return to them for every issue encountered...and there have been many. You might ask, "Doug, why did you buy so far away?" Easy answer...not every Shasta/Forest River dealer is selling the Airflyte. If you want one, many people are finding they need to travel.

I won't refute every point made in this letter, but it's not hard to do.

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Old 04-30-2015, 09:49 PM   #3
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The letter is a meager attempt to address the growing list of issues, as well as the number of people experiencing them.
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Old 05-05-2015, 05:29 AM   #4
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Wow the letter sent to dealers can be read in so many ways. Does not look like it was intended for the poor owners of this trailer to see. It sure lists a lot of problems. Warranty process is a nightmare.
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Old 05-05-2015, 08:51 AM   #5
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Yeah, calling customers "uneducated," not the best of moves, Shasta.
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Old 05-13-2015, 03:37 PM   #6
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Originally Posted by DouglasLive View Post
Yeah, calling customers "uneducated," not the best of moves, Shasta.
Hint sight is 20/20. I do understand how that word is being used in this letter and I don't read it as calling anyone dumb at all. I too was pretty uneducated when I first became an RV owner. With that said it would had better if the point was worded differently.
Great choice for "Living within my means" and camping for one...

2011 Salem Cruise Lite 20RBXL & 2011 Toyota Tundra Dbl Cab
Camping History: 45 Trips / 133 Nights / 3736 Miles
FRF Social Group: Campers of the West
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Old 05-15-2015, 09:59 PM   #7
Join Date: May 2015
Posts: 51
Shasta issues.

We bought these 1961 Shasta's because they had a vintage look. Different from the box trailers on the road. Dropping $15,000 on a new camper seems O.K. Nothing to worry about. New camper, what could possibly go wrong. I got rid of my old camper because I got tired of working on it. Well guess what. I'm working on this new camper trying to get it ready for camping. Bathroom door, A/C, Radio, resealing, bed support, ect. Any dealer that is selling these know of the issues, but do you think they will tell you not to buy one, yeah right. Some can work on these problems on there own, but others have to keep taking them back to the dealer. Can't wait to see what these look like after a year use. Mark seems to think they will be around as long as an original unit. I just hope it never hails to hard, that roof is going to look like a golf ball.
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Old 05-17-2015, 11:33 AM   #8
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Shasta made their money and are now content to sit back and let the dealer network suffer the fixes. It's an appalling situation for both consumer and dealer.
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Old 05-17-2015, 01:29 PM   #9
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Hello folks,
I signed up for this forum last night. I'm interested in keeping up on fixes for the Shasta reissue. I brought my 16' Red home late April. Have not been anywhere yet. Unfortunately my former vehicle would not comfortably tow this trailer.
It finally rained here yesterday and I found my first leak in the rear window coming in at the frame. I also have a bathroom window which fell off it's frame like Mr. Lucas mentioned. Can anyone recommend a sealant for the window? Can it be applied over existing goo?
Has anyone figured out an easy way to install the awning w/o ripping the material? There has to be a trick to that!
Be Safe and Happy,
1967 Apache Pop-up
2015 Shasta Reissue Airflyte 16'
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Old 05-17-2015, 02:14 PM   #10
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Call an auto windshield shop (Safelite) and let them fix it. It won't cost much and you'll know it's done right.

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dealer, shasta

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