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06-05-2018, 12:14 AM
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#1
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Junior Member
Join Date: Jun 2018
Posts: 3
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Factory won’t help
Factory won’t help. After previously owning a Sierra from Forest River, great unit, wanted to stick with them. In May 2017 I bought a new arctic wolf 285drl4 shortly after I purchased it June noticed water stains in every panel In the lower living room area Of the trailer. I took it back to the dealer in September when they could fit me in. I was told it was too Extensive, it would have to go back to the factory. To make a long story short, after two Different dealers refer me back to the factory and four factory reps, a multitude of phone calls and one year later the factory did nothing to help me. I now have an expensive fifth wheel with water stains everywhere, probably mold and no one will help. Very disappointed in Forest River. Buyer beware
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06-05-2018, 12:56 AM
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#2
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Member
Join Date: Jun 2017
Posts: 55
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Quote:
Originally Posted by PRH
Factory won’t help. After previously owning a Sierra from Forest River, great unit, wanted to stick with them. In May 2017 I bought a new arctic wolf 285drl4 shortly after I purchased it June noticed water stains in every panel In the lower living room area Of the trailer. I took it back to the dealer in September when they could fit me in. I was told it was too Extensive, it would have to go back to the factory. To make a long story short, after two Different dealers refer me back to the factory and four factory reps, a multitude of phone calls and one year later the factory did nothing to help me. I now have an expensive fifth wheel with water stains everywhere, probably mold and no one will help. Very disappointed in Forest River. Buyer beware
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so its a >>lemon<<< research lemon laws for your state.
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06-05-2018, 02:48 AM
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#3
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Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
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Now after the 1 year Warrantee is over is a Bad Time to come on here and look for Help! When your Original "Selling Dealer" said it needed to go back to Factory that should have been the End! Why would you need another Dealer involved? Who were the "Factory Reps You talked to? You bought in May of 2017,had Issues in June of 2017,then in Sept of 2017 your Dealer said it needs to "Go Back to Factory"! There is a BIG Gap in this Story Line for you to be on here in June of 2018 looking for Help! Youroo!!
__________________
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06-05-2018, 04:10 AM
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#4
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Senior Member
Join Date: Jul 2015
Posts: 7,053
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Quote:
Originally Posted by youroo
Now after the 1 year Warrantee is over is a Bad Time to come on here and look for Help! When your Original "Selling Dealer" said it needed to go back to Factory that should have been the End! Why would you need another Dealer involved? Who were the "Factory Reps You talked to? You bought in May of 2017,had Issues in June of 2017,then in Sept of 2017 your Dealer said it needs to "Go Back to Factory"! There is a BIG Gap in this Story Line for you to be on here in June of 2018 looking for Help! Youroo!!
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I agree. Why the procrastination with sending it to the factory?
Bruce
__________________
2016 Rockwood Windjammer 3029W Diamond Edition
2015 Chevy 3500HD LTZ 6.0 Crew Cab 4x4 Long Bed 4.10:1 SRW
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06-05-2018, 05:24 AM
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#5
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 9,732
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Quote:
Originally Posted by youroo
Now after the 1 year Warrantee is over is a Bad Time to come on here and look for Help! When your Original "Selling Dealer" said it needed to go back to Factory that should have been the End! Why would you need another Dealer involved? Who were the "Factory Reps You talked to? You bought in May of 2017,had Issues in June of 2017,then in Sept of 2017 your Dealer said it needs to "Go Back to Factory"! There is a BIG Gap in this Story Line for you to be on here in June of 2018 looking for Help! Youroo!!
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X 2
__________________
2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
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06-05-2018, 10:09 AM
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#6
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Junior Member
Join Date: Jun 2018
Posts: 3
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Already in the process
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06-05-2018, 10:10 AM
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#7
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Junior Member
Join Date: Jun 2018
Posts: 3
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Factory wouldn’t take it back and still won’t wouldn’t take it back in June 17 December 17 January 18 March 18
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06-05-2018, 10:28 AM
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#8
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Senior Member
Join Date: Jun 2012
Posts: 10,907
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Quote:
Originally Posted by bhirmiz
so its a >>lemon<<< research lemon laws for your state.
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Lemon laws do not apply to RV's.
__________________
1988 Coleman Sequoia - popup (1987-2009) - outlasted 3 Dodge Grand Caravans!
2012 Roo19 - hybrid (2012-2015)
2016 Mini Lite 2503S - tt (2015 - ???)
2011 Traverse LT, 3.6L, FWD
2009 Silverado 1500 Ext Cab, 5.3L, 4x4, 3.73
2016 Silverado 2500HD Dbl Cab, 6.0L 4x4, 4.10
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06-05-2018, 02:29 PM
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#9
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Member
Join Date: Jun 2017
Posts: 55
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how about contact the RVIA also the attorney general of your state and that state of manufacturing ans sells
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06-05-2018, 02:31 PM
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#10
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Member
Join Date: Jun 2017
Posts: 55
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can you please post pictures of the roof seals for us.
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06-05-2018, 02:54 PM
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#11
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Senior Member
Join Date: Feb 2018
Location: Monticello, IL
Posts: 1,696
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Quote:
Originally Posted by PRH
Factory wouldn’t take it back and still won’t wouldn’t take it back in June 17 December 17 January 18 March 18
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Why wouldn't they? What was the reason? There's a lot of information missing here.
__________________
2017 GMC Canyon - CCLB, 4x4, 2.8L Duramax, ARE Z-series shell
2013 Shamrock 21SS
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06-05-2018, 09:18 PM
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#12
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Member
Join Date: Jun 2017
Posts: 55
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Quote:
Originally Posted by DieselDrax
Why wouldn't they? What was the reason? There's a lot of information missing here.
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Yes send us pictures i want to see the reason on the roof.
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06-05-2018, 09:47 PM
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#13
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Member
Join Date: Feb 2018
Posts: 34
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no help from factory
I know how that goes. Forest River Factory is useless. I have had so many problems with mine it should have never left the factory in the first place. the rear of mine was delaminating. the window was broken. the air conditioning is broken. The factory rep said all sorts of feel good things. Now never returns my calls and no help.
Never by there product.
__________________
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2018 Forest River T21TBHWSE
Dodge Durango with factory tow package.
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06-06-2018, 05:19 AM
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#14
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Senior Member
Join Date: Jul 2007
Location: Jefferson County, MO
Posts: 5,449
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Quote:
Originally Posted by badge214
I know how that goes. Forest River Factory is useless. I have had so many problems with mine it should have never left the factory in the first place. the rear of mine was delaminating. the window was broken. the air conditioning is broken. The factory rep said all sorts of feel good things. Now never returns my calls and no help.
Never by there product.
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The window and A/C can be fixed by your dealer, why isn't he fixing your issues? Why didn't you catch those issues during your PDI and why did you take delivery with a unit that had a broken window?
BTW, Forest River is the corporate name, your RV is made by Flagstaff.
__________________
Bob and Joyce
2013 CC Silverback 29RL
2010 Ford F250 XL Crew Cab 6.4 liter diesel
ATU Local 788
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06-21-2018, 11:27 AM
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#15
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Senior Member
Join Date: Aug 2016
Posts: 362
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Quote:
Originally Posted by DieselDrax
Why wouldn't they? What was the reason? There's a lot of information missing here.
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Agree, missing some large gaps of information. Im not saying it just yet, but seems like trolling. This could have been fixed "quickly" if you had the dealer have it shipped back to factory for repair and possibly replacement.
Again, you are not posting the full story so it will lead us all to believe the issue might actually be a "Code 18" (Problem is 18 inches from your screen)
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06-21-2018, 04:33 PM
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#16
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Member
Join Date: Feb 2018
Posts: 34
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For me they told me they don't fix things like that at the factory that I had to have my dealer do it. The owner at my dealer is an ahole. I got them to fix the window and the delaminating rear end. I'll work on fixing all the other problems on my own.
__________________
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2018 Forest River T21TBHWSE
Dodge Durango with factory tow package.
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06-21-2018, 06:33 PM
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#17
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Carknocker Family
Join Date: Mar 2013
Location: Arkansas
Posts: 690
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Who ever manufacturer of Ac is who you call. Ask for an authorized repair facility, call em up and make an appointment. Done it three time for my Ac, was not selling dealer
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