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Old 09-29-2018, 06:31 AM   #1
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Forest River Cherokee Warranty contact info

Does anyone have a direct contact phone number for the Cherokee division of Forest River?


I'm having a horrible time getting my dealer to handle some warranty issues on my TT. The dealer is blaming the delays on FR. The only phone number the dealer gave me is the main FR office. There's no option to connect with the warranty dept.


Safe travels,


Thanks
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Old 09-29-2018, 08:07 AM   #2
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Cherokee Service,Mikasa Yoder #260-499-2100 Youroo! !
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Old 09-29-2018, 08:48 AM   #3
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Mikala Yoder is in customer service, not the warranty dept. She was the 1st person I contacted when my warranty issues arose. She told me I had to go through the dealer first. She did, supposedly, make a report of my issues for their records.
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Old 09-29-2018, 09:07 AM   #4
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I am so sorry that I supplied Mikasa Yoder phone # that was Listed under "Service for the Cherokee Division" I will make sure to Not let this happen in the future! Youroo! !
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Old 09-29-2018, 09:10 AM   #5
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No apologies needed. She's just not the person/dept that I need to contact.
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Old 09-29-2018, 01:01 PM   #6
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Here's some contact info I have...there are *two* service contacts for Cherokee products / lines - you can find both on FR's website. When you contact this one, make sure to reference your VIN (or at least the last 6-7 digits.)

Oh, and good luck. My dealings with her have not been...fruitful.
IMO, reading comprehension is a bit lacking with this one...

Kaitlin Ankney

kankney@forestriverinc.com



Kate Ankney

Owner Relations

Cherokee, Vengeance WolfPack, Sabre

Arctic Wolf, Wolf Pup, Grey Wolf

260-499-2100 ext. 74164
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Old 10-01-2018, 11:29 PM   #7
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First, thanks for the replies.


I called the FR main number and was able to leave a voicemail. Mikala Yoder called me back and gave me an update on the warranty repair requests. As expected, it's the dealer service dept. dragging their feet. It took them 3 weeks to submit any paperwork to FR for approval. All the warranty work has been approved except for the entry door (3rd party vender involved).


So far, Ms. Yoder has been the most helpful person I've dealt with at FR or the dealer after the purchase. She's responded quickly to all my calls and emails.
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Old 10-01-2018, 11:56 PM   #8
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Glad to know you have had some success. My dealer is pointing fingers at FR saying they are dragging their feet and have had photos and the case for over 30 days without a response. They feel FR is being slow because it is a full roof replacement after we found it heaving and dipping. Dealer suggested I contact FR and try to nudge them along to make a decision. Hopefully can get somewhere with them later today.
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