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Old 07-11-2008, 03:15 PM   #1
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Location: Little Rock, AR
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LOVE Forest River Customer Service!

I called our local dealer to ask them what kind of generator we needed to get for our 2008 Cherokee 27BH, and they pretty much had no clue. I called Forest River and left a phone message, and got a call back within 15 min.! They were very nice, and for those of you with an air conditioner that's at 13,500 BTU (like ours is), they recommended a 3500 model if we were running JUST AIR. Our model comes with a full-size electric-only Frigidaire refrigerator, so we really need at least a 5000. They also recommended that I contact Onan for further clarification (there # is 574-262-4611). Again, FR was GREAT to deal with, and I even got to whine about my icky Concertone system (there was a big sigh on the other end of the phone at that phone..LOL)
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Old 07-15-2008, 11:10 AM   #2
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forest river customer service contact

You have the number to contact forest river? i have been trying to work out some warranty issue with a local dealer and he is the worst person I have ever tried to deal with, that now I just want to talk with forest river directly. any contact info would be great, thanks.
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Old 07-15-2008, 11:59 AM   #3
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I believe that you will find that each coach line has its own warranty department but here is the contact at the All American/XLR warranty department I am sure that they can provide the correct contact for your vehicle:

Scott Haney
574-642-3591
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Old 12-13-2008, 12:47 PM   #4
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You can't contact the actual forest river to save your life.
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Old 12-13-2008, 09:32 PM   #5
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Dale Brewbaker is the head for Cherokee warranty I spoke with him and he helped with about 2600.00 in work on my 5er # 260-593-2062
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Old 08-17-2009, 07:45 AM   #6
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We are in the process of trying to get warranty work done on our Cherokee Wolfpack. The floor in the garage unit has given way in the rear right corner. The dealer we purchased from is worse than useless and in a month has yet to touch our unit other than take photos of tiny cracks in the fibreglass by the fridge vent. Yes, a completely different issue and one we didn't think as serious as the floor. I can't tell you how long I searched the web, their website and our assorted paperwork for any email addy for Forest River. To this day I don't have one.



We phoned the Forest River head office, got an automated service and left a message. They returned the call next day and they were very helpful. I got transferred to the man in charge of all of the eastern U.S. and Canada - Cherokee Division - Dale Brewbaker (not sure if I've spelled that correctly). Left a message there to. Needless to say with that size of an area, he must be brutally busy. He did get back to me the next day and promised to get after the dealership we are having issues with but have not heard anything else.

We love our unit but the dealers would more correctly be called stealers, they are only interested in sales, NOT keeping their customers looked after. Very, very unhappy with service.

For those with issues... use the phone. In my experience it's the only way to contact them.
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2006 Chevrolet Silverado, Ext. Cab, diesel
2005 Yamaha 1100cc, V-Star Silverado
1998 Honda 1100cc, American Ace Tourer
1955 model husband - a keeper

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Old 08-17-2009, 08:16 AM   #7
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Here are a few numbers that I have collected they might help...

Forest River Inc.
www.forestriverinc.com
3010 College Ave.
PO Box 124
Goshen,IN
46527-0124
574-296-7700
Tel: (574) 533-5934
Fax: (574) 533-6085
Sales: (800) 353-7383
Service: (800) 453-6064
E-mail:

Sales Information: CRVinfo@forestriverinc.com


Product Mgr: Roy
Admin. Nancy Nigh(Asst)
(574) 389-3068
nnigh@forestriverinc.com

Warranty: Ron Summers
(574) 295-1791
rsummers@forestriverinc.com

Warranty: Walt Williamson
(574) 295-1791
wwilliamson@forestriverinc.com

Parts&Service: Randy Houser
rhouser@forestriverinc.com

Parts: Darrell Christenson
(574) 389-9305
Service: Chad Peters
(574) 389-3231
cpeters@forestriverinc.com

ddygulski@forestriverinc.com

Forest River Parts and Service 574-534-3167 & 574-537-1377. Numbers are from the 2004-5 Yellow Book for South Bend/Elkhart/Goshen Area.
574-533-5934 or 574-642-2640
Contacts at the time:
- Steve Byler Sales (x111)
- Mike Markum Ultralite Warranty (x115)
- Mike Yoder Service Manager (x108)
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Old 08-17-2009, 05:04 PM   #8
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Location: Eastern Ontario, Canada
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Thanks very much for posting those contact numbers.

My husband called the dealer today and they said they just got approval last Friday to do our work. Imagine that!? I'd just talked to Mr. Brewbaker (sp?) on Thursday and he'd said he'd get right to the dealership. Sounds like he did. Time will tell. I plan on driving up there this week and personally checking whether they've actually touched the unit or not.

I've had my fill and more of Dwyer Hill RV service.

Dot aka Bikerhen
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2006 Cherokee Wolfpack (2009 - camped 30 days so far)
2006 Chevrolet Silverado, Ext. Cab, diesel
2005 Yamaha 1100cc, V-Star Silverado
1998 Honda 1100cc, American Ace Tourer
1955 model husband - a keeper

http://www.forestriverforums.com/for...ies/yellow.jpg
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Old 08-30-2009, 03:26 PM   #9
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Location: Eastern Ontario, Canada
Posts: 11
Update on Service

Further to our floor issue, it appears the problem has stemmed from an error in building the unit. It's a 2006. Dwyer Hill ripped the floor out of it, the stringers have rotted out from water getting in, as well as the side wall de-laminating. Forest River has said they will cover the cost of repairs but the only place they can do it is back at the factory in Indiana. I was pretty much beside myself, thinking of having to take a trip to Indiana (15 hour drive or so each way) to get repairs done. Silly me, we actually have to make two trips. They can't repair it overnight, or even in a couple days, and they won't cover the cost of getting it there, or back. They tell us the entire body has to be lifted off to replace the floor stringers and supports, which I believe. Has anyone else run into this? There is no choice, it HAS to be repaired. I am so glad we purchased the extra warranty, otherwise we'd have a trailer falling apart and no recourse... I just can't believe a 3 year old trailer would have a totally rotted out floor. My outside deck at the house is over 17 years old and we have yet to replace anything. I don't get it.

Bikerhen
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2006 Cherokee Wolfpack (2009 - camped 30 days so far)
2006 Chevrolet Silverado, Ext. Cab, diesel
2005 Yamaha 1100cc, V-Star Silverado
1998 Honda 1100cc, American Ace Tourer
1955 model husband - a keeper

http://www.forestriverforums.com/for...ies/yellow.jpg
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Old 09-02-2009, 08:27 PM   #10
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I called Forestriver yesterday, left message and had a call back within 2 hrs. Customer service communication is definately there. I was impressed

Taz
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