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Old 07-03-2018, 12:00 PM   #1
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Opinion solicitation

If given the choice between fixing something easy on a brand new rig or taking it back to the dealer what would you do?

I can replace his wood and reattach the hydronic arms. Itís a bigger pain to hook up, drive to dealer and wait.

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Old 07-03-2018, 12:04 PM   #2
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If I feel capable of making a fix, I'll do it myself. Usually way faster. I've gotten parts shipped directly to my house in the past that was a warranty fix.

I do NOT want to have a trip cancelled because the trailer is at the dealers for repairs.

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Old 07-03-2018, 12:07 PM   #3
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I cannot really tell what that is. It appears to have some water staining on it?? Careful with where that came from.

I have and will fix anything I can fix as opposed to "taking to the dealer" if the costs are minimal. It is worth at least $50 for me to "carry to the dealer" and it's only 15 miles away. YMMV
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Old 07-03-2018, 12:18 PM   #4
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What is that?

Looks like the bottom of a drawer...
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Old 07-03-2018, 12:24 PM   #5
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If I can fix it myself I will. At least I'll know it's done right.
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Old 07-03-2018, 12:32 PM   #6
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Looks like the bottom of a bed......I'd fix it myself
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Old 07-03-2018, 12:39 PM   #7
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No Charge for my opinions, have plenty of them

I live about 100 miles from my dealer, so I'll do what I can unless it is something that puts the whole rig in jeopardy, or costs too much.

Most fixes are less expensive than the fuel and time to take it to someone else, when I can do it better at my convenience.
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Old 07-03-2018, 12:40 PM   #8
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In your case that's a tough call, I assume that is your bed storage area. I would hope that the dealer would do a better job but if you do it you can use better hardware and take more care. Since it's just a wood piece I would probably do it myself. Of course all these little things that don't get reported is exactly why the RV industry is the way it could send those pictures to the dealer and the manufacturer to let them know they should work on their quality control - at least make them aware of the problem.

We recently had a similar warranty situation: we just bought a new motorhome this year, coming from a FW. Our first trip out we lost hot water. I called a local Atwood/Dometic service shop authorized for warranty work and they were booked 6 weeks out. My dealer is a much farther drive and also booked out. I decided to troubleshoot it and found that it was just the thermal cutoff switch so I replaced it myself with a genuine OEM part. So for about $5 and a couple minutes of my time I was back up and running again - to me that's worth it since the warranty route would have taken a couple trips and plenty of waiting.

Just make sure whatever you do does not void any warranties.

Good luck!
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Old 07-03-2018, 05:11 PM   #9
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I make the repairs myself. I have had a couple replacement parts (water pump, range hood) shipped to me from the dealer and I repaired.

I figure that I will do it better, use better materials, and know what specifically is done. Plus save on the time, effort and fuel taking it to a dealer.

The only exception was on a safety recall. A common wire needed to be move to a different termination on the busbar. Would have been an easy fix for me, but it needed to have pictures taken, recorded in a database, etc, so I had a dealer do it.
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Old 07-03-2018, 05:14 PM   #10
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We have done small repairs that they shipped the warrantied parts to us.
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Old 07-03-2018, 05:26 PM   #11
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If it is within your skill comfort level then by all means do it yourself. The repair will likely be higher quality than the dealer or the manufacturer since you are working on your own rig.
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Old 07-03-2018, 05:39 PM   #12
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Fix it your self if you have the skillset. They are not gonna do it while you wait at the dealership if that is what you were referring to do.
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Old 07-03-2018, 09:49 PM   #13
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Usually the easier the job is...the worse your dealership will screw it up!
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Old 07-04-2018, 08:52 AM   #14
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So for those asking it is the underside of the bed. The wood broke and the hydrolic arm is off on the one side. We completely missed this during our walk through.

Dealer is aware and says they can fix it on the spot.

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