Join Date: Apr 2016
Location: Northeast Kansas, USA
At the show, the price sticker on the door said payments would be $210 a month. We told them we were looking in that payment range. We opted for gel-coat sides on the camper ($1900 upgrade) and added the WDH. Travis and Shawn assured us they would still keep it in that payment range, maybe even lower to $190, but $210 AT THE MOST. Oh yeah.....and one of the first questions out of our mouths was if they could structure Kansas sales tax into the loan, even though they are a Missouri dealer. They said no problem, they do it all the time. (otherwise we would have stuck with a Kansas dealer.)
We were told 4-6 weeks. Because Kegs N Eggs fell WAY outside of that window, we made reservations at Cottonwood in Bonner Springs so we wouldn't have to worry about the hour and a half drive home afterwards.
Two weeks later, got a call from Bev. She's just getting ready to put the order in to the factory. Did we want any other upgrades? We ended up upgrading the A/C to the 15k btu unit, enclosing the underbelly, and adding a window in the front of the slide. ($350 total upgrade) I asked her if they knew yet what our payments would be... she said $287. Yeah, I was shocked to say they least, but we let it go... we would figure out the budget somehow. They said they would let us know the schedule for getting it finished up within a few days.
A week passes and I start e-mailing Travis about if they know a scheduled finish date (THEY said the would know shortly after turning in the order,and would let us know.)
No response. 2-3 days later, I e-mail again. No response. 2-3 days later, I e-mail again and cc Shawn. No response. He finally responded, only telling me they would let me know as soon as they heard from the factory. I replied asking if the loan, did indeed include the sales tax. "No, that's not something we collect, that is up to the state." I reminded him he told us they could, and they would, at the show. He said he would check with Shawn if it could be done. That was the LAST I EVER HEARD from Travis.
So, I started e-mailing Shawn my inquiries. First off, we decided that the loan terms were unacceptable. They assured us the $190-210 range, so $287 was just ridiculous. He said he'd check what he could do, and let me know later in the day. Of course, he didn't. I e-mailed the next day. No response. I would e-mail daily with "Hoping to hear from you today" 5 days later, he responds with "I should know something in the morning on your deal. I'll keep you posted as soon as I hear from the bank." 3 days later, I start hounding for information again. He did reply back that he did talk to the banker,and they will give us a better interest rate. He will let me know as soon as it is settled. HE WILL MAKE IT HAPPEN FOR US.
Never heard any details on that. Wife was getting antsy about the finish date. We had reached the 4 week point, and no mention of production schedule. We were also 4 weeks from our first camping trip reservations! So I start e-mailing about production schedule. Shawn replied that he would let me know on Monday, once he talks to the factory.
About a week later, I start e-mailing to see if I can actually get that info. No response. Next day try again... no response. Next day I send an e-mail (forwarded the question about production date) and I copied Travis, Shawn, Bev and the other co-owner. I also told them in the e-mail that they were making me feel like an a-hole for just trying to get information on our purchase. The next day, Shawn replies with "I got you a ˝ point off on your interest rate buddy. Your good to go…"
Wow, 1/2 a point. THAT was enough to get us down below $210??? Anyway, that question had passed, and I was asking about production schedule. Thanks anyway. He replied that it would be here the NEXT Tuesday.
Tuesday comes, not hearing anything from anyone. I call to see if it in fact made it in. Of course, Shawn was off. So I talked to Bev, she would check on it. It would be in NEXT Tuesday.
During the final week and a half, I called and talked to Travis, Shawn, Bruce, and Bev and could never get solid answers on ANYTHING. Finally, Bev told me it was finished and would be in that weekend! We could pick it up on Monday, which worked great because I was off work. Our work schedule would make it very difficult to make it there within business hours. The wife, however did have to work, so we planned to go Saturday, have her sign her half of the papers, and I would do the rest Monday. Bev called back a few hours later. It won't be in until Monday evening, and they need at least a day with it for prep. So we arranged to get it Wednesday, after hours.
Very happy they were willing to stay after hours, though they whirlwind rushed us through everything. I got home and it hit me. The loan did NOT include the sales tax. DAMNIT!!!!
So I called Shawn the next day. "Congratulations. I thought I would be vigilant, but you got me." What was I talking about??? The sales tax. It's not their job to collect sales tax. This again?????? He would check with the bank, see if they could adjust the rate again to get enough to cover sales tax. Here it is a week later, and I still don't have an answer on that. I also asked a few questions about info I missed on the walkthrough. No reponse.
This place will never see another dime from me.
Sorry for the book, but yeah... I need to vent! LOL, thanks!