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Old 12-14-2015, 09:31 PM   #11
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It truly amazes me as an engineer how poorly constructed these DYNAMAX RV Units are. Once you get past the wow factor and start diving into the actual operation and design of installed components it will leave you with a pit in your stomach. You then realize that you have purchased a very expensive unit that was put together by clueless designers and shortcuts that are installed to save a Buck. Yes on the outside and inside they look great but are poorly put together in a hurry.
I just purchased a Dynamax that is stunning to look at. Love the Diesel Power and the Suspension system. Big red flag someone used expanding foam to hold cables in place underneath and there are gaps in the insulation panels below. There are too many problems to list...
The Kitchen has very little countertop space and poor layout. The Cabinet Drawers do not have adequate space for servicing items below Cabinets. If you contact Dynamax looking for specific information and support Good Luck!! They do not really want to talk to consumers and you cannot even order parts direct.
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Old 12-15-2015, 10:21 AM   #12
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No offense to engineers, but as a former engineer (as if you ever leave it behind) it always amuses me to see statements prefaced with "as an engineer" as if astute observations are only taken seriously if you are in the proper field to make them. (and yes, I do understand the irony of that statement). Or if its like announcing "take my word for it, because I know". I've worked with some engineers that as general practice, overcomplicate everything instead of taking a simple is better approach. I see it in RV design as well....intricate designs that offer no functional purpose and overcomplicate the build process. So I'm still not always sure what that statement is supposed to infer, but it is rarely followed by compliments. Now that my personal opinion on the matter has been stated, let's move on to the meat of the issues.

1. "Clueless designers and shortcuts" I'm not sure how to respond to this other than to respond to the supporting facts and/or pictures.
2. "Expanding foam to hold cables" Knowing the construction process, I can say that the "under carriage" foam process is at the end of the line. All electrical is already completed at that point and supported. So no one would use foam to support cables, as they are simply foaming the openings in the floor. While it may look that way, I don't see how this is likely, but I'll never say never.
3. "gaps in insulation" I'd have to see pictures of this. The floor itself is fully insulated and this sits on top of the frame. The undercarriage is just foamed as needed for openings or through penetrations, it is not really insulation all our "insulation panels" are within the vacuum bonded floor framing itself, not visible. So again, I'd have to see a picture to respond appropriately.
4. "too many problems to list". You can shoot me a private message, or let me know what dealer you would like to take it to and I will personally make sure all items get resolved.
5. "Kitchen has very little countertop space and poor layout". Some of that is floor plan design not really an engineering flaw. I'm not sure which unit you purchased, but some floor plans have more counter space than others. I agree, none of them ever have enough counter space and I have challenged my engineers/designers to be more creative in kitchen design. However, this is always a trade off. Every foot of kitchen added, takes away from something else and we try to offer several floor plans that cater to each preference (more living space, more kitchen space, etc).
6. Cabinet drawers. I agree....in an RV we have to cram all of the utilities in tiny areas since we don't have a basement. It does make it tough for servicing, but with 13 years in the RV industry I rarely see units with lots of space to work. If there is a specific area in question we'd be happy to take a look at it.
7. I am actually WITH Dynamax and I am happy to help you with specific information and support. If you read the entire thread you will see that I was doing exactly that with the original poster. I will agree that our phone system could be better...some of it is just getting the right person on the phone. I would like to know what number you called, who you talked to and what information you were specifically looking for and I will make sure they do better in the future.
8. I talk to consumers on a daily basis within this forum. So I'm not sure what gives you the impression that we don't want to talk to consumers and the fact that I am here sort of dispels that notion.
9. You are correct. I made the decision to stop direct parts sales, as there were too many issues. We are an OEM, as such we do not charge sales tax. By selling parts directly we have to collect, manage and pay sales tax for all states. We had issues with residential addresses changing, people trying to send parts to PO boxes, freighted items and no fork lift available. The list goes on. Corporate policy was to sell parts through our dealer body that was equipped to handle all of these logistics. If there was a specific part you were looking for I'd be happy to see what I can do as an exception.

Please don't take any of this as defensive, but with no supporting data the claims are just that, claims. So I don't know what is an actual flaw and what is personal preference and I can't really help without specifics. BUT, we are here and we DO want to help. I take every complaint as a learning opportunity for us to get better.

So I do apologize that your first experience was not a positive one....but by all means let me see what we can do to correct that.
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Old 12-15-2015, 12:14 PM   #13
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Chris Anderson, I had warranty pull your file using your name and we see no warranty claims submitted by the dealer. So I can't pull pictures of any of the repairs, nor can I look at notes to see what/how they repaired it.
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Old 12-15-2015, 12:29 PM   #14
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Chris Anderson, I had warranty pull your file using your name and we see no warranty claims submitted by the dealer. So I can't pull pictures of any of the repairs, nor can I look at notes to see what/how they repaired it.

I find this to be such a common case across all FR lines. A bad/less than honest dealer putting the blame back on the manufacturer causing a caustic first post in one of forums here.
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Old 12-15-2015, 02:54 PM   #15
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bclemens, Thanks for working ahead and pulling my "file". I have the information you requested as well as pictures of the current/recurring issues. I assume you dont want all of that posted here. Let me know how you would like me to respond.
I am guessing that the paperwork has not been sent up to you guys yet. My unit number is 1470. I have the work order right here on my desk with all items marked "warranty". I have not circled back with the dealer yet for 2 reasons, #1 they are 3 hours away (my nearest Dynamax resource), so any trip out there is a real chore and if I have to leave the coach, logistics are a real problem. #2 I wanted to get some input from the factory and not be dealing with these issues as "one offs".
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Old 12-15-2015, 03:10 PM   #16
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Responded to your PM. We can follow up directly from here on out.
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Old 12-21-2015, 06:28 AM   #17
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I think it's great that someone from the factory is responding to the forums. We are considering a Force for our next unit and seeing bclemens on here shows they care and is a selling point for me. Now if I can get someone from the Sierra side on that'd be something too.

Great job bclemens.

Merry Christmas
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Old 12-21-2015, 07:42 AM   #18
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I think it's great to someone from the factory responding to the forums. We are considering a Force for our next unit and seeing bclemens on here shows they care and is a selling point for me. Now if I can get someone from the Sierra side on that'd be something too.

Great job bclemens.

Merry Christmas
I agree completely. We are in the same boat with thinking a Force is in our future and I was pleasantly surprised to find Brian voluntarily posting here helping folks out and answering questions. Our current rig is an XLR and their plant manager, Bob Elson, also drops by the forums from time to time. I'm sure they both know it but it bears repeating that this is a huge selling point to many buyers. (As you pointed out!)
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Old 12-21-2015, 05:34 PM   #19
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Love our Force and also appreciate Brian's input and quick response on the forum.


2016 Dynamax Force. Just-Rite2
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Old 12-21-2015, 06:42 PM   #20
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Send a message via Yahoo to bob caldwell
Brian, here's something you don't hear often.....2010 Rockwood 8280 Ultra-light 5er, with a Consertone Z-700......Works perfect!! always has....
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