Since this is insurance and not warranty, your best bet would be to order a new awning from Carefree in Colorado and have it shipped to where you are staying. Then hire a mobile RV repair to come to your site and replace the awning. As long as the mounting brackets didn’t “rip out” of the sidewalks, it should be a straight forward repair.
In your black manuals bag, you have a sheet from Dynamax that has the model number of all the installed components. You can find the main awning model number and maybe verify that against any markings on the awning.
The awning is the Dual Latitude model which is an OEM product, but hopefully since you already own it, they will sell you a replacement. If you just have parts that are needed to be replaced, you can get parts as they have shipped a couple to me for my Isata 3.
https://www.carefreeofcolorado.com/latitude/