Cracked tile

[FOURWHL]

Came back to our DX3 to get ready to the weekend and found a tile in the floor cracked. Was pretty bummed to see this, I had thought the floor was going to be pretty durable.

Do you guys see much of this?

What are my options?

[bclemens]

I rarely see cracked tiles. We use a flexible grout designed for this type of environment and the floors float anyway. We use Snap-Stone...which is a tile, basically glued into a plastic tray. The plastic trays snap together. Makes replacing a tile loads of fun...grout has to come out of course, but then you need to cut the tabs off the plastic tray to get it out.

Almost looks like an impact with that chip taken out. Or maybe it was a high edge and pressure on the tile let it sink right there. Where is that tile on the floor?

[FOURWHL]

I was also trying to figure out of the chipping came before the cracking (impact) or vice versa. If you look up along the crack to the upper right there's some similar chipping along it that makes me wonder if its flexing? I definitely dont see any crushing or scuffing that I'd think would come with an impact unless it was absolutely needle pointed.

Location is just inside the door to the left. 2-3 tiles from the counter, probably even with, or just interior to the counter edge along the stairs.

[BLK-9]

Originally Posted by FOURWHL

Came back to our DX3 to get ready to the weekend and found a tile in the floor cracked. Was pretty bummed to see this, I had thought the floor was going to be pretty durable.



Do you guys see much of this?



What are my options?

I have one of those chips as well. My cracks seem to be originating from corner areas. I am compiling a list for next year to send to Brian, and then try to set up a time when I can bring my rig to Elkhart. My list is not long.


Mike
2016 Force HD

[FOURWHL]

So I guess what steps need to be taken to determine if this is a warranty issue or not? Seems like the first step at least.

[bclemens]

Depends on how you want to handle it. You would normally take it to a dealer, have them diagnose and get pre-authorization on a repair. If you're handy, I can certainly send a couple of tiles and some grout.

Just be aware, those are snap-tiles. So once the grout is clear, you need to cut the tabs off. Repair instructions here... https://www.youtube.com/watch?featur...&v=VuDd3WneDyE

[FOURWHL]

Watched a few videos, doesn't look TOO terrible. Probably will be time ahead to do it myself rather than drive to a dealer.

Any chance I can get a window knob thrown in too?

[bclemens]

Holy cow, a window knob? Some people these days....

PM me your VIN and contact info/shipping info including phone number...I'll see what I can do.

[FOURWHL]

rabble*rabble*ungrateful*rabble*rabble

PM Sent. Thanks for your continued great service!

[bclemens]

Got it. Parts is out until Monday, but we'll get it rolling then.

[tkarper14]

Originally Posted by bclemens

I rarely see cracked tiles. We use a flexible grout designed for this type of environment and the floors float anyway. We use Snap-Stone...which is a tile, basically glued into a plastic tray. The plastic trays snap together. Makes replacing a tile loads of fun...grout has to come out of course, but then you need to cut the tabs off the plastic tray to get it out.

Almost looks like an impact with that chip taken out. Or maybe it was a high edge and pressure on the tile let it sink right there. Where is that tile on the floor?

Brian, I find it hard to believe you rarely see cracked tiles, but I will take your word on it. Maybe i am an exception.

We found one cracked tile a week after taking delivery of our Georgetown 369XL last December. It was located directly in front of the fireplace. It was promptly replaced by the dealer along with a few other minor issues. Fortunately, a box of spare tiles was sent with the coach. We now have two other cracked tiles. ( by the way, they did an awesome job.) One is along the side of the bad. Out of sight, out of mind. The other is by the sink. It looks to me that the counter was installed over a full tile. I see only two options. One would be remove the counter. The other is cut it out and try to cut a new piece around the cabinet. At this point, I would rather put up with the cracked tile. I will deal with it in the future if the broken piece works loose.

My biggest concern it where the grout is separating from the tile. I am worried about moisture getting between the tile and the underlayment causing damage. Particularly in the shower area. If I understand you correctly, this is not possible with the plastic tray that the tiles are glued into. What kind of glue and grout is being used (brand name if possible). I am fairly confident I will be making repairs long after the warranty is expired.

[bclemens]

I'm with the Dynamax division, so I can't speak for what Georgetown sees. Different type of unit and different construction than our stuff. As for moisture, you can still be worried, this plastic trays are just frames, not solid trays. we use a flexible grout that comes pre-mixed. I know snap stone makes one, but I'm not sure if we use that or just a flexible grout. If too much water is used, makes it easy to grout, but can end up brittle.

[tkarper14]

Good info Brian. Thank you. I know Anderson has a premix grout that is flexible. I have used that in a stick house and loved the results. I was thinking of using that when the times comes to do the repair.

[FOURWHL]

Did the tile already ship. Just found another one outside the bedroom centered between the wall and bunk with the same crack pattern. Definitely starting to think there's a problem. Can you send a few tiles to be safe?

[bclemens]

I asked them to send 3 or 4 just to be safe.

[FOURWHL]

One step ahead of me