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Old 05-17-2018, 01:45 PM   #1
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Customer issues/questions on 30FW

I recently had a customer that was unhappy with the delivery experience on their 30FW Isata 5. The back and forth went private, but I asked if it could be made public because I thought others could read and learn from the questions and answers.

Also, when I hear very strong language in regards to how bad someone thought it was, I want to know what it was so that I can take corrective action. I also want potential buyers to not be "left hanging" letting their mind wander about all the bad things that could have gone wrong. Maybe they are some things they can live with and maybe they aren't. I feel like transparency is the best policy.

I will not edit any of the text, other than to remove any personal information.

Customer:
Issues dealer was aware of at walk through;
1. Matrix for satellite missing
2. Sofa bed extension legs are wrong (too short)
3. Remote for outside entertainment didn't work.
4. lean.

The above items were immediately supposed to be ordered and shipped out to me. Haven't heard or seen anything, so I don't know if the satellite system works or has any issues yet.

Issues I found that they aren't aware of;
1. Keyless entry doesn't work. No lights, nothing.
2. Annoying squeak in driver area. I think it's coming from between the cab and coach body above driver's seat, but I was driving alone and couldn't investigate. We'll check into it during the next trip.
3. Luke warm water temp. I finally figured it out last night. There is a mixing valve (or bypass) for hot and cold behind the water heater that was open allowing the cold to mix with the hot. I wasn't given a manual for it, so I spent a lot of time figuring that out.
4. Missing manuals. So far I know of;
1. keyless entry
2. electric awning
3. water heater
4. satellite system
5. This new toilet drop pipe/tank issue. Not saying it's an issue yet, but it sure looks like it will be.

I'm not going to go into detail about missing, loose or stripped fasteners, loose and hanging wires, ect.

Response:
just a heads up....the Matrix is not available yet and not a listed standard on the Isata 5 series at this time. It is something that we are working on, but do not have it finalized.

Did you get a flash drive of the manuals? We only include hard copy of the manual if we get them from the vendor, otherwise they are on the flash drive that we ship with every unit.

they are also available via the Forest River App. Dynamax Online Owners Manuals

Customer:
Thanks for the link. Again, my walk through was sub par to say the least. I wasn't aware of a flash drive. I was told all manuals were in the black bag.

My build sheet says I have a matrix. How's that? So, do I have to put 3 receivers above the microwave and walk to that cabinet to change channels on each tv?

This is what I'm talking about. No explanation on how this stuff is supposed to work. I'm in the dark.

Response:
Can you post a picture of the build sheet? I'm looking at ours and it just says "Winegard in-motion satellite"...Ah, nevermind It might be the "Factory Installed Appliances and Accessories". That is a standardized sheet we put in all units to recorder the serial numbers of your appliances. If you look at the 4x4 Matrix, the manufacturer is blank. We haven't started receiving them yet.

As for operation of the satellite...it depends on what you are trying to do. We do not wire it for 3 receivers we wire it for one. Most receivers can be purchased with an RF remote (instead of IR) so it can work from any room.

Customer:
Adding to my confusion now......
There are 3 HDMI cables in the cabinet above the microwave. The tech at National said there is one for each TV. Is this not the case? And how do I get satellite to all 3 TV's?

Response:
You would need to purchase an HDMI splitter or a Matrix. There is no way for us to really accommodate every possible installation scenario. However, we are aware of the issue and that is why we have been adding more and more components to try and accommodate most scenarios. The last piece to the puzzle is a matrix, that we think will solve 99% of most installs. It just takes a little time to relocate components, cables and get equipment in.
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Old 05-17-2018, 01:52 PM   #2
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As a side note. We understand that the dealer walk though can sometimes be less than adequate. Sometimes, it is the fault of the dealer and sometimes, it is just trying to cram the knowledge of an automobile, house, generator, home automation device, supply and drainage system, into a 1-2 hour presentation. As such we have started creating videos and adding data to our owners manuals. A few of the videos are out. We will place as many as we can on the flash drive with the manuals....but also, each of you should be getting a letter like the one below (This is the latest version so the ones prior might be a little different). This we print, so that you know about all the stuff that might NOT be printed.
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File Type: pdf _Dynamax Welcome Letter.pdf (195.4 KB, 92 views)
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Old 05-17-2018, 02:00 PM   #3
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I want to also say: Thank-you for your, being here on this forum
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Old 05-17-2018, 02:28 PM   #4
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What was the resolution of the squeak in the cab? My parents 30fw that they picked up last week also has a squeak in the cab that we haven't been able too track down yet.
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Old 05-17-2018, 02:35 PM   #5
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None at this time. I have asked my test drivers to start looking for it (or listening I should say).

I think someone else posted on here a while back. It is likely the styrofoam insulation that sits in the cab over bunk. As the bunk flexes...the foam can rub on the plywood and/or aluminum framing.
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Old 05-17-2018, 06:36 PM   #6
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Got the same squeak... after about an hour I want to throat punch someone... it's that annoying.
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Old 05-17-2018, 06:56 PM   #7
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My walk-thru at the dealer was pretty poor, no fault of Dynamax. One thing that would help many of us "do it yourself" owners is to have a build sheet of the vehicle to list every "product" included/installed. My black folder had about 50% of what I expected and no Dodge manuals at all. A build sheet would show which model awning, refrig, stove, generator etc. I had to crawl under the RV to see which Onan I had. The black folder had a CD from Onan, but it was generic and not model specific. I'd prefer to do the small things rather than go back to the dealer. Even though Brian does an excellent job, he would receive fewer questions if we knew the make/model of the components of the RV.
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Old 05-18-2018, 08:31 AM   #8
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I wasn't able to find a manual or file for the keyless entry touch pad in the link. Either I missed it, or it's not there. Any help would be appreciated. It does nothing.

And, did National RV get back to you with my other walk through issues? They still haven't got back to me.
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Old 05-18-2018, 08:39 AM   #9
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here are the files that would be listed on the flash drive. I don't think we get paper manuals of this.

If it is not lighting up at all...then that sounds like it is a bad part or it is not getting power. If you look at the hinge side of the door jamb, at the bottom, there are two metal pins that come out of the door. Those contact a metal plate on the doo jamb. That is how it gets electric. Sometimes I have seen those pins corrode, (I don't know how our supplier stores them to or how long they have them before install) or maybe it got taped off and is not making contact??? You should be able to see pretty easily if that is the issue.

A little electrical grease on that contact would be a yearly maintenance item if it were mine.

You don't have the disconnect off do you? that would also cut power. We used to use a battery operated one, but it seems those batteries failed just when you needed it most.

Key still works I assume?
Attached Files
File Type: pdf Entry Door Keyless Entry HD008-HW-Instruction.pdf (1.44 MB, 28 views)
File Type: pdf Entry Door Keypad HDC008.pdf (3.10 MB, 40 views)
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Old 05-18-2018, 08:56 AM   #10
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Yes, it's on 50 amp shore power in my garage. The key does work. I'll check the contacts tonight.

And I'm just curious; this motorhome comes with 3 tv's and the satellite unit has 2 outputs, but it is only wired with one lead to the satellite. That makes no sense. It would have been really simple to bring in the second wire from the satellite during the build, now it's a major project.
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