We live in Austin and purchased our Force HD from the dealer in Alvarado. We had a good purchase experience there. (Brandon was our sales guy.)
My only experience with their service department was overwhelmingly positive, which was an unexpected surprise. I mean, I was in and out in less than a day, they washed the whole thing, AND fueled it up.
Long winded details below...
I'd read some really bad reviews of their service department so I was worried about that. My first two issues were that the microwave just completely died, and then I had gray water tank that was leaking.
I knew 100% that the microwave had just died, that it was not some electrical issue in the coach. What I didn't want to do was take it in there and have them spend a week to diagnose the same thing, then wait another week to get a new one in. I talked to the service manager about this, he understood....I just sent him a quick video of the problem (using a outlet tester, etc.) and to my surprise he agreed to just order the new microwave so we could do a quick in and out service.
When it came in, I drove up there, they let me spend the night in their full hookup site. The got the RV first thing in the morning, set me up with a nice spot to setup my laptop to work, and got to fixing it.
They both of the major items very quick, then they completely washed the coach and filled it full of diesel. They were really on it.
They seemed genuinely interested in making it a great experience, and that was the big surprise.
My only minor complaint is that I had them take a look small drip in the water bay, and the tech agreed to fix it. I don't know if he forgot or just didn't get it right, but that was still leaking when I got it home. I eventually just fixed that my self.
I have trust issues taking my stuff to be repaired by others, but to their credit I had a good experience that time.
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2018 Dynamax Force HD 37BH
AKA "Thunderwagon"
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