Dynamax QC questions/concerns

The Renegade · 04-08-2018, 06:19 PM

SITE TEAM NOTE: This thread and following posts have been split off into their own thread so as to not hijack the thread they were originally posted in.

Just a question and I hope everybody does not think I am complaining or pointing out bad things. Is it just me or are some of these things, like purging the hydraulics, oversight by Dynamax and should have been done before it left the factory? Its almost like they build them and ship them out the door. Some of these things I have read, there is no way it was inspected or checked out.

Im not bashing. I am asking an honest question. Sometimes I get a little nervous asking a question that might be negative towards Dynamax in fear of offending somebody but it is a forum and I think this is the place to ask.

I also think this is a good place for Dynamax to get important feedback, positive or negative, to help them to help us. Im just glad Randy is here to be the resident motorhome specialist.

RV Randy · 04-08-2018, 09:15 PM

The factory installs the stuff, fills the fluid and does a basic bleed of the system. It takes a while for the air trapped in the system to go to the high points at the top of the jacks. I'm more inclined to say the dealer should check the jack operation as part of the PDI, if its jerky they should purge it.

Keep in mind it was Brian and other forum members who gave me the manufacturers tech support number. I just called them and then posted up the instructions they gave me.

The Renegade · 04-08-2018, 11:37 PM

I will keep that in mind but what needs to be kept in mind is it should not have to be done by the owner himself. If we look at the dealer missing it through the pdi then that means it was missed twice. Once when going through Dynamax PDI and then the dealers PDI. As far as taking a while for the air to go to the top, If the system was demoed a couple of times through the full cycle would've been more then plenty to purge the air.

New hydraulic cylinders on tractors take nothing to install, fill with oil and then cycle and purge, 10 mins tops. I guess I am supposed to keep in mind also that nothing ever gets blamed on Dynamax on this forum for any reasons. Its shocking to me after reading the threads some of you are going through. Brian can even get defensive to a customer having troubles and that all seems to be fine also.

I am just not one that does not want to play in that game I guess. When my coach arrives and all of the checks have been done, If it is the dealers fault then they will get the blame. If its something the factory had messed up then they will get the blame. I will not sit back waiting on solutions that are never gonna happen like the ceiling stains. I am not that patient of a man

If the coach is all good, then I will be on here bragging and patting brian on the back like others but not until. But if things happen that should have been taking care of at the factory then I would like it handled. If not i will put blame where it belongs.

Im sure brian passed the number on to you. That seems to be one more thing for you to fix on your coach that has cost them nothing. Great idea from their stand point.

Bill Davis · 04-09-2018, 08:10 AM

I feel sorry for everyone involved if you actually purchase this RV you have on order.

Hsrvtime · 04-09-2018, 08:15 AM

Mountieman said it well, I’m just blown away by how much quality control slips through both the factory and dealers. As I read this forum daily, I’m feeling less and less optimistic about downsizing to a new Dynamax.

It also appears to me Brian does his best to help everyone, but is at the mercy of poor quality control and dealers who just want the buyer to go away after the sale.

FOURWHL · 04-09-2018, 08:19 AM

Quote:

Originally Posted by Mountieman

I will keep that in mind but what needs to be kept in mind is it should not have to be done by the owner himself. If we look at the dealer missing it through the pdi then that means it was missed twice. Once when going through Dynamax PDI and then the dealers PDI. As far as taking a while for the air to go to the top, If the system was demoed a couple of times through the full cycle would've been more then plenty to purge the air.

New hydraulic cylinders on tractors take nothing to install, fill with oil and then cycle and purge, 10 mins tops. I guess I am supposed to keep in mind also that nothing ever gets blamed on Dynamax on this forum for any reasons. Its shocking to me after reading the threads some of you are going through. Brian can even get defensive to a customer having troubles and that all seems to be fine also.

I am just not one that does not want to play in that game I guess. When my coach arrives and all of the checks have been done, If it is the dealers fault then they will get the blame. If its something the factory had messed up then they will get the blame. I will not sit back waiting on solutions that are never gonna happen like the ceiling stains. I am not that patient of a man

If the coach is all good, then I will be on here bragging and patting brian on the back like others but not until. But if things happen that should have been taking care of at the factory then I would like it handled. If not i will put blame where it belongs.

Im sure brian passed the number on to you. That seems to be one more thing for you to fix on your coach that has cost them nothing. Great idea from their stand point.

I think what you’re missing is some of the context. When you include all the good things and experiences you have and the level of service of provided it makes some of these things not worth getting all worked up over. I see threads of people’s coaches spending triple digit days in the shop their first year. Now to me that’s crazy. Over the period of my two year warranty I made 3 trips to Elkhart (one of which was for damage I caused). Every time I was in/out within a couple of days and back to having fun.

I guess in the end if makes you feel better to scream and holler about what should have been done or shouldn’t have gotten missed then by all means go for it. In my experience it accomplishes nothing and slows down progress towards a resolution.

My last thought on some of this is I really don’t understand how expectations translate from an auto maker putting out 150,000 units a year to an RV mfgr making 1,000. It’s not even remotely the same ballgame.

This has all been new for me. I’ve been an RV owner for a whole two years. There’s been a ton of learning in that time but the more I get to know Dynamax and the RV industry the more I think they’re a cut above and I’ll be a customer for life.

Bill Davis · 04-09-2018, 08:30 AM

Quote:

Originally Posted by FOURWHL

I think what you’re missing is some of the context. When you include all the good things and experiences you have and the level of service of provided it makes some of these things not worth getting all worked up over. I see threads of people’s coaches spending triple digit days in the shop their first year. Now to me that’s crazy. Over the period of my two year warranty I made 3 trips to Elkhart (one of which was for damage I caused). Every time I was in/out within a couple of days and back to having fun.

I guess in the end if makes you feel better to scream and holler about what should have been done or shouldn’t have gotten missed then by all means go for it. In my experience it accomplishes nothing and slows down progress towards a resolution.

My last thought on some of this is I really don’t understand how expectations translate from an auto maker putting out 150,000 units a year to an RV mfgr making 1,000. It’s not even remotely the same ballgame.

This has all been new for me. I’ve been an RV owner for a whole two years. There’s been a ton of learning in that time but the more I get to know Dynamax and the RV industry the more I think they’re a cut above and I’ll be a customer for life.

Ditto, I couldn't agree more.

Ralph0808 · 04-09-2018, 09:08 AM

I for one am considering the Super C and I am curious if the Renegade or Jayco owners go through a similar experience of break-in period? I think there could be better Quality Control inspections at the manufacturing and the dealers. I have and will do the best I can prior to driving off the dealer lot. I agree QC at the manufacturing level is almost non existent and that is a shame on them and us the customer for letting them get away with it!!

caseymyers · 04-09-2018, 09:14 AM

I'm old and been there and done that...

I agree with Bill and 4 wheel.

One of the best brands out there (IMO) is Tiffin, and it's because of the guy at the top, Bob. The other really great brand is Dynamax and it too has a great leader BC.

If all of these posts about problems with rigs scare you, maybe you should be looking to buy a different brand. Or just maybe RV life is not for you? But know this, they all have problems and they all break and when they do some brands will not stand by their products. But some will work with you and a dealer to get the issue fixed. Other brands will just ignore you, I've owned both kinds and could name a few bad ones but not on this forum. And that's why I look forward to taking delivery of my new Dynamax. And oh yes, I'll be bringing my tools along with me on my travels, it is after all a motor home and thats just part of RV life.

The Renegade · 04-09-2018, 09:20 AM

Quote:

Originally Posted by Bill Davis

I feel sorry for everyone involved if you actually purchase this RV you have on order.

Bill,
You just made my point for me. This is the 2nd time you have made a comment to me like this. The first I let go. I thought your offer to VRunners family was awesome. Good for you and I thank you for doing that. If you do not like what i have to say, dont read it. There is plenty of options you can use on your phone or computer to scroll on by... I have the same right as you on this forum sir...
I am not bashing. I am just trying to ask if I am the only one that sees this and obviously I am.

And as far as the coach I have ordered, I will buy it..... I think its the best in Class.

FOURWHL... You are correct bud about the quality and great things on a Dynamax. That is why I have one on order. I think they are striving for a quality product and the Motorhomes are beautiful. I think they are striving to produce quality Motorhomes. I think its great Brian works 24/7 answering questions and trying to build Motorhomes at the same time. I do see all of the great things and agree with you fully... But is it not ok to say something that is not bragging on Dynamax and hoping maybe someday they can improve on??? If not, ok... Just tell me this is a forum for positive comments only and I will continue reading..

There should be a lot of difference between an auto maker producing 150k vehicles and Dynamax or any other motorhome factory producing 1k a year. The quality control should be a lot easier on the 1k if the time was taken. I know it a a house on wheels and all of that. A lot of things are still being missed.

Some people take everything offensive and that is not how my posts are intended. I think Dynamax builds the best Class C motorhome on the market for the budget they are targeting.

This is a forum to discuss things. Answer questions. Help each other fix stuff if we can. Is it not ok to talk about things that might could get better????

Or are members supposed to just stay in their place and brag and come to the defense of Dynamax every time something negative is brought up. If so just let me know and not sure I will join in but will continue to read and learn what I can.

FOURWHL · 04-09-2018, 09:22 AM

It seems the QC question has transcended threads here a bit so I’ll just leave this here as a cross reference: http://www.forestriverforums.com/for...ml#post1771793

I’m not really sure what’s expected. I mean I’ve worked in nuclear plants where QC/QA had a different connotation but let’s at least try and remain a little realistic here. It astonishes me the perception that these things are just slammed down the line and off the dealer lots. It’s clear the time they take when you actually go to the factory and observe the operation and now clearly documented here on the web. This is a complex combination of vehicle and house and I for one have no interest in paying the price tag that would come along with nuclear level QC

As far as the other super Cs question I’ve got a close friend with a Seneca he just bought new. Aside from similar issues he had to get into a pissing match with the dealer to get them to pay 3 grand to cut and buff the paint job because it looked like the surface of an orange. I’m sure I could get the list from him but it was for sure back at the dealer 3 times in the first year for problems which were not insignificant.

caseymyers · 04-09-2018, 09:25 AM

If you want to buy RV problems, PM me, I have a brand I will recommend to you. I wanted to set fire to mine and my wife wouldn't let me. When I sold it I was worried sick for about a year that the buyer would either get killed or sue me.
My wife was praying that it'd make it down the driveway as the new owner drove away.

(note, we were honest with the new buyer about the issues but he was a Ford mechanic and wanted a project)

FOURWHL · 04-09-2018, 09:25 AM

Quote:

Originally Posted by Mountieman

Bill,
You just made my point for me. This is the 2nd time you have made a comment to me like this. The first I let go. I thought your offer to VRunners family was awesome. Good for you and I thank you for doing that. If you do not like what i have to say, dont read it. There is plenty of options you can use on your phone or computer to scroll on by... I have the same right as you on this forum sir...
I am not bashing. I am just trying to ask if I am the only one that sees this and obviously I am.

And as far as the coach I have ordered, I will buy it..... I think its the best in Class.

FOURWHL... You are correct bud about the quality and great things on a Dynamax. That is why I have one on order. I think they are striving for a quality product and the Motorhomes are beautiful. I think they are striving to produce quality Motorhomes. I think its great Brian works 24/7 answering questions and trying to build Motorhomes at the same time. I do see all of the great things and agree with you fully... But is it not ok to say something that is not bragging on Dynamax and hoping maybe someday they can improve on??? If not, ok... Just tell me this is a forum for positive comments only and I will continue reading..

There should be a lot of difference between an auto maker producing 150k vehicles and Dynamax or any other motorhome factory producing 1k a year. The quality control should be a lot easier on the 1k if the time was taken. I know it a a house on wheels and all of that. A lot of things are still being missed.

Some people take everything offensive and that is not how my posts are intended. I think Dynamax builds the best Class C motorhome on the market for the budget they are targeting.

This is a forum to discuss things. Answer questions. Help each other fix stuff if we can. Is it not ok to talk about things that might could get better????

Or are members supposed to just stay in their place and brag and come to the defense of Dynamax every time something negative is brought up. If so just let me know and not sure I will join in but will continue to read and learn what I can.

No worries man no offense taken. Just trying to include my point of view as well after having gone through what been referred to as that breaking in.

Only thing that truely bugs me here are baseless accusations. Of which I’d agree you haven’t had any.

My best suggestion is to remain cautiously optimistic and I bet you’ll be a happy camper in the end when the chips all fall. Happy to converse in the meantime

Bill Davis · 04-09-2018, 09:28 AM

Quote:

Originally Posted by caseymyers

I'm old and been there and done that...

I agree with Bill and 4 wheel.

One of the best brands out there (IMO) is Tiffin, and it's because of the guy at the top, Bob. The other really great brand is Dynamax and it too has a great leader BC.

If all of these posts about problems with rigs scare you, maybe you should be looking to buy a different brand. Or just maybe RV life is not for you? But know this, they all have problems and they all break and when they do some brands will not stand by their products. But some will work with you and a dealer to get the issue fixed. Other brands will just ignore you, I've owned both kinds and could name a few bad ones but not on this forum. And that's why I look forward to taking delivery of my new Dynamax. And oh yes, I'll be bringing my tools along with me on my travels, it is after all a motor home and thats just part of RV life.

I'm an old guy as well. I'm on my 7th RV and they all have there problems. Dynamax is by far the best RV manufacturer I've ever delt with. Maybe I'm weird but I enjoy the challenge. It's all part of the adventure.

The Renegade · 04-09-2018, 09:34 AM

Quote:

Originally Posted by FOURWHL

No worries man no offense taken. Just trying to include my point of view as well after having gone through what been referred to as that breaking in.

Only thing that truely bugs me here are baseless accusations. Of which I’d agree you haven’t had any.

My best suggestion is to remain cautiously optimistic and I bet you’ll be a happy camper in the end when the chips all fall. Happy to converse in the meantime

Thank you Thank you Thank you... Finally a conversation where no offense was taken and a positive intelligent response.. I will try to remain optimistic my friend.. We are excited even if my posts do not reflect that to some but I am worried at the same time. I guess it all goes together.. I am also sure you are correct once we get through the initial period of repairs that we will be more than happy with our purchase. Thanks again

caseymyers · 04-09-2018, 09:42 AM

Mountieman, just enjoy your new rig. It will break, if you are handy you'll be able to fix it, if not then your dealer and Dynamax will get it fixed for you.

Stop worrying and be satisfied that you've decided to buy one of the best rigs out there.

The Renegade · 04-09-2018, 09:47 AM

Quote:

Originally Posted by caseymyers

I'm old and been there and done that...

I agree with Bill and 4 wheel.

One of the best brands out there (IMO) is Tiffin, and it's because of the guy at the top, Bob. The other really great brand is Dynamax and it too has a great leader BC.

If all of these posts about problems with rigs scare you, maybe you should be looking to buy a different brand. Or just maybe RV life is not for you?

This is another point made here. Just because I have some concerns does not warrant the RV life is not for you response. I have owned several RVs that we either pulled or set up permanently at the Lake. I grew up taking vacations in a camper. Me personally I have owned 3 I either pulled or set up permanently.

No motorhomes till this one on order.

vrunner · 04-09-2018, 10:26 AM

So seeing the continued debate about how many issues is too many...

I have said this a dozen times... people should buy an RV knowing it will have some issues, mostly at the beginning. I know that, like everyone else on here I have owned my share and have no problem fixing most issues myself, I understand, electrical, framing, plumbing, AV, and most mechanical. I can fix most items given the time, instructions and right supplies...

Now with that said what is the overall expectation? What does 150, 200, 250k buy me? When is it too much? Where do you draw the line? I find most people that buy RV's are not technical. That is based on the number of times I have personally come to someone's rescue while camping.

With RV's becoming more complex the opportunity for failure and problems increases 10 fold. So the average Joe or Jane typically isn't prepared to deal with that.

So this brings us to dealer support, lots of challenges there too. Some good, some bad.

So the main problem as I see it? The RV industry is growing, competing, building every growing complex units in a fragmented industry where the dealer and manufacture don't communicate. There are no guidelines or expectations, it's the Wild West...

So experiences vary, personally I had a great experience with Jayco, I have read where others haven't. Ultimately the only experience that matters is the one in front of the current end user.

So in this environment the biggest impact a manufacture can have in keeping customers happy is owning issues and working with dealers to resolve them. But again, experiences may vary. I have spoke to some who tell me Dynamax is great, all problems were always resolved, they have a direct line to Brian, etc... obviously based on my issues that's not my case. Inconsistency breeds problems, perceived or otherwise.

It's the inconstancy and lack of "problem ownership" that continues to give the RV industry a black eye.

The Renegade · 04-09-2018, 10:46 AM

I agree VRunner but be careful not to offend... Its different for all of us I guess in different situations. My questions are just based on what I have read on here.

I was talking to my daughters boyfriend Saturday night and we were discussing trucks for he is in the construction business. I was telling him one of if not the best truck I ever owned was a Chevrolet 2500 HD with the Duramax. He was in return telling me that a Chevrolet was the worst truck he had ever owned. Both of us were correct in our circumstances but just different in our experiences. No offense was taken and we had a great discussion..

PS.. My wife mailed your son a package out this morning... Hope he enjoys

vrunner · 04-09-2018, 11:30 AM

Quote:

Originally Posted by Mountieman

I agree VRunner but be careful not to offend... Its different for all of us I guess in different situations. My questions are just based on what I have read on here.

I was talking to my daughters boyfriend Saturday night and we were discussing trucks for he is in the construction business. I was telling him one of if not the best truck I ever owned was a Chevrolet 2500 HD with the Duramax. He was in return telling me that a Chevrolet was the worst truck he had ever owned. Both of us were correct in our circumstances but just different in our experiences. No offense was taken and we had a great discussion..

PS.. My wife mailed your son a package out this morning... Hope he enjoys

No one should be offended at voicing their experiences. That's what this forum is for. It should give Dynamax a opportunity to better the process. Thank you!

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