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Old 09-19-2019, 10:57 AM   #1
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Factory Warranty Contact

Apologies if this has been answered elsewhere. I searched first, honest.

I have a 2020 ISATA 4 31DS, which I love. But I have some warranty items.

I have already scheduled with the dealer where I purchased the coach for an initial meeting with their tech to review the items. It's two month's out.

There are quite a few smaller items I know I can fix myself (drawer slides, dead bolt on the door, bathroom paneling loose, etc.)

I asked the dealer what would be the potential impact to my warranty if I fixed the items and their response was "Ask Dynamax." No problem. I called the factory, asked to talk to someone about warranty items, was sent to that department, got their voicemail and left the requested information, including my name, the VIN of the rig, and my phone number.

I never got a call back. I've done this 4 times over the last month with the same result.

What do I do next? The dealer says my list is too long for a single visit. I would rather they concentrate on the few larger items (oven pilot won't stay lit, dash power outlets don't work, etc.) than make multiple trips over the course of many months for a bunch of little things.
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Old 09-19-2019, 12:45 PM   #2
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1. Last 8 of the VIN
2. What number did you call?
3. did you leave the message on a general voicemail box? or to a specific person?
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Old 09-19-2019, 02:30 PM   #3
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Last eight of VIN is KDC00489

The number I called was 574-262-3474

I spoke to whomever it was that answered the phone, asked to speak to someone about warranty issues and was transferred to (Brad?, Brian? I didn't quite get the name). His voicemail message said he was with warranty services.
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Old 09-19-2019, 03:13 PM   #4
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And ps...as long as you take responsibility for anything you might break during that repair process, it has no bearing on the warranty. Some minor parts we can likely send direct.
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Old 09-19-2019, 03:17 PM   #5
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That's exactly the answer I was hoping for! Of course, I'll take responsibility. Who do I contact to order the parts?
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Old 09-19-2019, 03:22 PM   #6
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https://dynamaxcorp.com/contact-us

You'll still need to run things through the warranty process, but I already have an email into the manager trying to find out why you have not been contacted already. We did have an issue with our phone system when we were switched over to the corporate system....but that was a while a go, and certainly not if you have tried in the last couple of weeks.

Someone will be in contact with you tomorrow as they have left for the day.
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Old 09-20-2019, 12:29 PM   #7
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CJ called this morning and we've gotten the ball rolling. Thanks for your help!
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Old 09-20-2019, 01:54 PM   #8
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Glad to hear it.
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