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Old 05-19-2019, 02:15 PM   #1
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Happy Dynamax Camper

Just left Elkhart after having some work done on our Isata 3 FW. We drove from our home in CA because we needed a repair on a particular item that we believed would be better handled by the folks who do it every day rather than having the repair done at our dealer. While there, we also had a few warranty items addressed. Brandon Droptiny could not have done more for us. He made sure all of our issues were taken care of and then some. In fact, every employee we met was just terrific. Makes us want to be Dynamax customers for life.

I realize that this forum is typically used to find answers when problems are encountered. But I wanted to take a minute to mention our positive experience.
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Old 05-19-2019, 02:26 PM   #2
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Agree with all you said, been there twice for warranty and were treated like royalty both times. Brandon is taking care of an issue we have right now. Great team Dynamax. Best RV mfg I've ever dealt with.
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Old 05-19-2019, 03:52 PM   #3
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Thanks for posting, it is nice to hear good things.
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Old 05-20-2019, 09:22 AM   #4
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We also just returned home to California from our Factory service visit on 4/29/2019. 2018 DX3 36FK. We were very impressed with all the DYNAMAX employees dedication to their products. Brandon Droptiny greeted us on Monday morning, reviewed our list (we had no major issues after 23 months and 26,000 miles by the way) and introduced us to Greg the service manager. We were treated like family, all our issued were discussed and promptly resolved. Greg, Marty & crew are amazing. They treat your DYNAMAX like it was their own. We were fully informed of the status and the work performed. We must thank Brian Clemens for having such a great team and his support on this forum. Our DX3 36FK has been the best RV we have ever owned and would consider another DYNAMAX if we ever purchase another RV. Thanks to everyone on the DYNAMAX team. We are very satisfied customers.
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Old 05-20-2019, 09:30 AM   #5
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Originally Posted by CSWVK View Post
We also just returned home to California from our Factory service visit on 4/29/2019. 2018 DX3 36FK.
I saw you parked out there and was going to come and say Hi, but next thing I looked and you were gone. Glad they got you taken care of.
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Old 05-20-2019, 10:17 AM   #6
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I saw you parked out there and was going to come and say Hi, but next thing I looked and you were gone. Glad they got you taken care of.
Yeah, we’ll.......
If you weren’t wasting all your time on the forum here helping everyone with their Dynamax queries, you might of had time to actually meet them Brian.
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Old 05-20-2019, 12:55 PM   #7
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I saw you parked out there and was going to come and say Hi, but next thing I looked and you were gone. Glad they got you taken care of.
Brian sorry we missed you, but the weather was a factor as we traveled thru TORNADO ALLY on the way home and had a window. No hooligans at the camp either will see you next time we are in the area. Thanks for all you guys do
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Old 06-13-2019, 10:41 AM   #8
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Elkhart Warranty Visit

Iíve read several notes of high praise for the warranty service at the Elkhart facility. I am curious...how did you arrange your appointments. Iíve asked my regional service representative to schedule a visit for me, or to tell me who to call. No response. Help!!!
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Old 06-13-2019, 10:53 AM   #9
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Iíve read several notes of high praise for the warranty service at the Elkhart facility. I am curious...how did you arrange your appointments. Iíve asked my regional service representative to schedule a visit for me, or to tell me who to call. No response. Help!!!
Who did you talk to? We are not really a "service facility". We are a manufacturing facility. We happen to have a very small section that we use to take care of things that the dealer is unable to take care of.

The first point for service is your selling dealer and that is where our guys would direct each customer.
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Old 06-13-2019, 12:21 PM   #10
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BC, THIS SITUATION IS AS FOLLOWS:

We live in Naples.

The nearest dealer is North Trail RV in Ft Myers. We would have purchased from them but they had no Isata 5 30FW in stock, nor a near term expectation of getting one.

Checking with Doug Shroeder, he found one in stock at Sewell, NJ (Dylan RV).

Now we are orphans. Sewell is 1200 miles away. North Trail’s service manager is a great guy, but warned me that the warranty repair process would take weeks, not a day or two as I experienced with my American Coach when I took it to Decatur for warranty work.

Since we wanted to tour the plant anyway, we thought we could get a few warranty items cared for while we were there.

Sorry, Brian, but as a long term motor coach owner, my faith in the average dealer’s ability to resolve matters in a timely fashion has long ago vanished. I understand their dilemma. They sell scores of products from different manufacturers and each unit is somewhat hand built. The typical RV repair person is more of a handy man than a trained mechanic as you would find at a car dealership.

Before buying my Dynamax I suppose I should have verified that factory warranty work was available and welcomed.

I have submitted the form to try and get issues resolved at the Delaware Rally as well, but I need both my back up camera and a door which remains latched underway. If these cannot be resolved at Massey’s Landing then the factory visit is my next stop.

I have dealt with multiple issues myself, but now I’d like the real pros to fix the few remaining items.
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