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Old 05-23-2018, 09:32 PM   #21
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I want to second the opinions mentioned in response to BC's post. We have had zero issues with customer service since we ordered our coach at the Pomona show back in October. Want to give HUGE props to Joe Eash, he was amazing all through the 6 month wait for our coach, super accessible and responsive. And can't say enough about Brian and his presence here on the forum. You just know if you have any issue he will be aware of it and will point you in the direction to take care of it. And want to acknowledge Brandon Droptiny, the west coast service contact who has also been super responsive and is great about returning emails promptly. We are taking our coach back to the dealer for a "fixit" visit with all the issues we have come across in our 4 trips out so far. Most small things, a couple kinda big ones but I have no doubt that all will be taken care of between DDRV Westminster and Dynamax.
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Old 05-24-2018, 01:56 PM   #22
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BC, thanks for that and thanks for all you do.
Ahhh... He is a pretty good dude I guess...
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Old 05-27-2018, 09:24 AM   #23
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Brian, I can only imagine the amount of different directions you are being pulled at any one time. The fact that you have time to dedicate to the site is impressive. I'm sure all of us agree that we really appreciate you being here. Well, there was that one guy….although, I think he's gone now.

I agree with your statement regarding the suppliers. I've reached out to them directly for warranty items and they all have been very accommodating and quickly shipped out the parts. Definitely the way to go.
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Old 05-28-2018, 03:10 PM   #24
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Hi, We are thinking about getting an Isata 4 31 DS and at this time there is no option for a 2nd AC unit, will you be offering that as an option in the future.
Thanks for the response.
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Old 05-29-2018, 09:41 AM   #25
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I replied to your PM, as I saw that before this post. We do not offer a 2nd AC for a couple of reasons.
1. It would require 50 amp service and we don't have that designed in.
2. Quality is heavy. That's just the nature of the beast so we're not where we want to be with CCC as it is, a 2nd AC would further reduce that. While we are making changes to cut weight for 2019 MY, we would not want to sacrifice those gains for a 2nd AC.
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Old 05-29-2018, 09:55 AM   #26
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I replied to your PM, as I saw that before this post. We do not offer a 2nd AC for a couple of reasons.
1. It would require 50 amp service and we don't have that designed in.
2. Quality is heavy. That's just the nature of the beast so we're not where we want to be with CCC as it is, a 2nd AC would further reduce that. While we are making changes to cut weight for 2019 MY, we would not want to sacrifice those gains for a 2nd AC.
Thanks for the reply. I had a feeling that would be the answer.
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Old 05-30-2018, 06:34 PM   #27
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Had the 24FW into the Benz dealership today. On the invoice is the charge for removing the inner door panel and vapour barrier and: "Door lock rod is taped to a wire harness inside the door and will not let the lock rod move full stroke" "suspect tape was from up fitter when vehicle was painted as it was delivered white and door panels where removed for painting."


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We have actually said we would pay more for metal latches and the supplier has no interest. We're trying to convert everything to the expand sewer hose holder (threaded tube bike enough for the ends) but the FW is fighting us on placement.

You are the 2nd person to have said something about Mercedes door. Someone brought one up in staff...the key fobs work, but if you put the key in the door it will NOT unlock the door. It will work the ignition. They thought maybe we took the door handles off for paint, but we do not. Looks like there having some labor issues as well.
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Old 05-31-2018, 09:34 AM   #28
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Had the 24FW into the Benz dealership today. On the invoice is the charge for removing the inner door panel and vapour barrier and: "Door lock rod is taped to a wire harness inside the door and will not let the lock rod move full stroke" "suspect tape was from up fitter when vehicle was painted as it was delivered white and door panels where removed for painting."
I'd love a picture of this. We have no reason to take off the vapor barrier....so it depends on where this tape was.

Anyway, I think you are working with our service guys already and they already said they would cover any bill that was our issue.
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Old 06-01-2018, 01:21 PM   #29
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Thanks for the valuable input. Question ...Rumor has it that Dynamax will not offer the Rev for 2019? True?
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Old 06-02-2018, 01:14 PM   #30
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I'm not sure it is a rumor. I have told anyone that asks...we are currently looking at CAD data and specs on the 2018 Promaster and Ford Transit. Trying to determine which chassis we would choose to pursue. In the meantime, we are developing the 24RB floor plan from the REV onto the Mercedes Sprinter.
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