Reply
 
Thread Tools Display Modes
Old 05-23-2018, 09:21 AM   #1
GM
 
bclemens's Avatar
 
Join Date: May 2011
Location: Elkhart, IN
Posts: 9,678
Help me, Help you....

I am, and will continue to spend as much time as possible on here, tracking down answers, offering up advice.

But I am only one man. While I am often on here during business hours, this is not our company forum and this is not an official communication path for Dynamax. I am mainly here on my personal time, after hours, as a Dynamax fan, someone with knowledge to offer and an RVer. Someone just like you.

Official communication should go through official channels.

1. First point of contact should be your selling dealer. They are the ones that know you (or should know you) personally. They have staff that should be able to assist you in most cases.

2. As we say on the "welcome letter". If you have issues with your dealer, have a potential safety issue, or service is taking longer than it should, you can reach out to the Dynamax service rep that covers your area. That info is available on our web site. Those guys are trained to document the calls and date and record them in the VIN notes, so that no matter who you talk to, they understand the history of the vehicle.

3. Supplier Tech Support: I have had customers that run into a problem and demand we expedite their appointment, are upset because they are having an issue. I ask if they have called the mfg of the appliance in question and they're like "No I bought this from Dynamax" (technically you bought it from the dealer...but I understand the thinking). They feel as if we are pawning them off. We aren't. The supplier staff is our staff by association. We pick suppliers based on their product, in addition to their product support. In many of those cases, a quick phone call takes care of the problem and saves a trip to the dealer. Truma is a perfect example.

My primary job, is to run this division and put the proper people in place to design, sell, and service a quality product that is in turn profitable. I have people that I employ that their sole job is warranty service or parts. I am on here as a courtesy. There may be a time when I assign someone to monitor this site...but for now I like to keep my finger on the pulse so I can better instruct and educate those people that I place in other positions.

I know several of the people on here I have asked to reach out to another contact...and in most cases, that person happily does, and gets their problem solved. I am not trying to "pass the buck" I am simply trying to put you in touch with the person or path that can best follow up and see your issue through to completion. Consider me the Triage nurse. Simple things I will handle and get you on your way. More involved...I'll try and stop the bleeding and send you to the next stop.
__________________

__________________
Please READ the entire thread before posting to keep comments relevant.
Also, please post questions as a "New Thread" (not private message) so that others can benefit from the answers. Use Private Messages for sensitive information only. Owners manuals are available online and via iPhone/Android Apps.https://www.dynamaxcorp.com/OnlineManual.aspx
bclemens is offline   Reply With Quote
Old 05-23-2018, 09:27 AM   #2
Senior Member
 
Join Date: Jan 2012
Posts: 3,160
We do not own a Dynamax but I would like to commend you for even being here, it is nice to see the help you offer. I also receive great help from my factory warranty person in our division. Dynamax people are very lucky!!!!!
__________________

__________________
2017 River Stone Legacy 38mb
2001 Kenwoth T2000
2008 Smart on deck
dblr is offline   Reply With Quote
Old 05-23-2018, 09:45 AM   #3
Senior Member
 
Join Date: Jan 2018
Posts: 791
BC, thanks for that and thanks for all you do.
__________________
Old Navy Chief
2019 Isata 5 DS 4x4
2015 Jeep Rubicon Toad
caseymyers is offline   Reply With Quote
Old 05-23-2018, 09:57 AM   #4
Senior Member
 
Join Date: Feb 2018
Location: TEXAS
Posts: 783
Well said.

You need to 'pin' this somewhere.
__________________
Happy Camping!

2015 Dynamax REV 24TB class C
2nd rig 2006 Toyota Tundra &
2010 Cikira 21RB 19' travel trailer
Reverse_snowbird is offline   Reply With Quote
Old 05-23-2018, 09:57 AM   #5
Senior Member
 
Join Date: Jan 2015
Location: Englewood FL
Posts: 2,122
BClemens...you are a brave man participating in this forum and you clearly care about your division and its products. More than commendable.
__________________

2015 335DS
ScottBrownstein is online now   Reply With Quote
Old 05-23-2018, 10:01 AM   #6
Senior Member
 
FOURWHL's Avatar
 
Join Date: Mar 2016
Posts: 1,553
Makes sense to me. I’m honestly impressed you’re able to do your day job with as much time as you spend on here. That kind of dedication only comes via truely caring. Agree this should get pinned
__________________
2016 Dynamax DX3 - Big Blue
FOURWHL is offline   Reply With Quote
Old 05-23-2018, 10:08 AM   #7
Senior Member
 
CSWVK's Avatar
 
Join Date: Dec 2016
Location: Southern California
Posts: 318
Brian, thanks for posting that. It will help a lot of customers understand the process. Thank you for all your help on the forum, we all appreciate it. DXNAMAX / Forest River should be very happy to employ someone like you who cares that much about their product.
__________________
Cindy & Walt
2018 DX3 36FK
CSWVK is offline   Reply With Quote
Old 05-23-2018, 10:14 AM   #8
Senior Member
 
Join Date: Dec 2017
Posts: 174
Just had my 3 24FW on it's shakedown run and aside from a few minor problems every thing was great. I was pleasantly surprised to see that my production requests were implemented. I requested that the window be removed at the top of the bed and was extremely happy with the outcome. A headboard instead of a window works so much better for my wife and I. Also requested that the screen and track by the bed not be installed and it wasn't. Even something as small as the bathroom door stop that we requested not be installed was not, much to my surprise. They actually read the individual production notes.

A couple of things that were missed (because everyone likes to know about that stuff) that I fixed them myself. Kitchen faucet was loose. Thermostat not working, wire had popped out. The only thing that took some time was I could not convert the table into a bed, 1/2" too tight at the open end had to move the seats 1/4" each side. Lost the sewage hose somewhere along the route on the way home (those little plastic clips don't seem to be the best on that compartment door) and my dealer shipped a replacement to me right away.

The only truly annoying part of this experience was that the MB chassis came with French only manuals, not a word of English hopefully this will be rectified soon. I don't even mind having to take the unit into MB because the drivers door does not lock remotely or even with the key.

Looking forward to my next trip and adding a personal touch to the RV.
Go UK is offline   Reply With Quote
Old 05-23-2018, 10:19 AM   #9
Senior Member
 
Join Date: Jul 2016
Posts: 991
Well said, As I have said numerous times on here and in person

THANKS!!! THANKS!!! AND THANKS again...
__________________
Joe & Kathy
2017 Dynamax DX3 37BH
Toad: 2016 Ford Edge
2016: days camped 60
2017: days camped 109
2018: days camped 112
joet19711 is offline   Reply With Quote
Old 05-23-2018, 10:51 AM   #10
GM
 
bclemens's Avatar
 
Join Date: May 2011
Location: Elkhart, IN
Posts: 9,678
Quote:
Originally Posted by Go UK View Post
The only truly annoying part of this experience was that the MB chassis came with French only manuals, not a word of English hopefully this will be rectified soon. I don't even mind having to take the unit into MB because the drivers door does not lock remotely or even with the key.

Looking forward to my next trip and adding a personal touch to the RV.
We have actually said we would pay more for metal latches and the supplier has no interest. We're trying to convert everything to the expand sewer hose holder (threaded tube bike enough for the ends) but the FW is fighting us on placement.

You are the 2nd person to have said something about Mercedes door. Someone brought one up in staff...the key fobs work, but if you put the key in the door it will NOT unlock the door. It will work the ignition. They thought maybe we took the door handles off for paint, but we do not. Looks like there having some labor issues as well.
__________________

__________________
Please READ the entire thread before posting to keep comments relevant.
Also, please post questions as a "New Thread" (not private message) so that others can benefit from the answers. Use Private Messages for sensitive information only. Owners manuals are available online and via iPhone/Android Apps.https://www.dynamaxcorp.com/OnlineManual.aspx
bclemens is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:48 AM.