We went out again this weekend and encountered a problem with the retractable steps. After we stopped at the grocery store on our way out of town, we discovered the steps would not retract. They worked perfect when we left the house. I was convinced I did something wrong. I could not figure it out. I looked around the interior steps and I saw a small black square piece laying inside the first step just inside the frame (almost hard to see) I picked it up and matched it to another black piece with a wire, which comes out of the frame. As soon as I did this, the steps retracted. I taped it with duct tape so we could go on our trip. I can not imagine if this piece was lost. It appears to be a magnet. I am guessing it goes on this piece of self sticking tape on the door.
When we returned home, I reattached the magnet to the screen door with some gorilla glue and duct tape while it drys. This is my temporary fix. This magnet has two holes. Why wasn’t it attached to the screen door with screws? Self sticking tape really? This caused a major headache. This one little piece. If you own a 2018 Isata 3, beware of this issue.
I have attached photos.