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Old 09-23-2016, 11:34 AM   #1
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Isata 5 2017 inverter out no panel display- DEAD

This will be a rant, so buckle up. We have taken this RV on ONE camping trip for two days, 75 miles from our home. In the meantime, it it hooked up to electric at our home. Tomorrow we were to leave for a week long trip to Maine, a trip we have been planning for 2 months. The SECOND trip out.
Today, as we were packing clothes and supplies, the control panel went dead,and the inverter won't stay on. Error says output under voltage. Without the control panel, the RV is dead, UNUSABLE. Fuses all say they are ok.
Beyond frustrated with this machine. BEYOND, if I could return it, I would. It has spent more time at the dealership than used for camping. If we cannot trust that this RV will work, keep us safe, and be dependable, what's is the point of having it?
If anyone has any suggestions, please share. Thanks for listening.
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Old 09-23-2016, 11:53 AM   #2
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Sorry to hear your problem that sucks, the first thing I would do is disconnect from shore power, check the state of my coach batteries to ensure they are fully charged if not, I would disconnect them and charge to max. Then I would reconnect and see if the inverter and panel comes back to life. I would actually pull the inverter fuse and test it. What happens when you run your generator (assuming you have one?) Do your other 12volt systems work?
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Old 09-23-2016, 12:08 PM   #3
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Hi Sea Dog, thanks for your reply. The batteries are showing as fully charged. The biggest concern is that the display panel which runs the whole rig is dead. The generator will not come on. Fuses are all good.
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Old 09-23-2016, 01:02 PM   #4
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David. Please DM me your phone number and contact information. Our electrical engineer and I will give you a call ASAP.
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Old 09-23-2016, 01:21 PM   #5
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Thank you to the Dynamax team for working with us on this. I'm keeping my fingers crossed, and sorry for my explosion. Kim
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Old 09-23-2016, 02:27 PM   #6
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Sounds like our engineer and David had a good conversation and got everything worked out or a solution in place. He's a great guy and very knowledgeable. I'm glad everything worked out!
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Old 09-23-2016, 02:39 PM   #7
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Thanks Zach. We are waiting on a call back from the Xantrex rep now. Our main control pad is up and running thanks to Derek and Chris. Thanks again for the assistance and helping us get going. Back to packing. Kim
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Old 09-23-2016, 02:41 PM   #8
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Just to add a little info here...

If anyone has a panel that goes out (as technology can), the hard buttons will still operate as needed (including gen start) and many if not all functions can be controlled on the main board where the fuses are located. We either have (and I will have posted) a guide or they are in the finishing stages of a "how to/troubleshooting" guide.
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Old 09-23-2016, 02:47 PM   #9
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good to hear the dynamix crew was right on this hope your trip is fun.
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Old 09-23-2016, 03:15 PM   #10
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well, that was fast.

This shows the main panel, not the touch panel of course...but if there is an issue, the mani panel should still operate.

One thing to note on the awnings...just like a normal awning button, you need to press and hold for a second or so and release (I look out the window to verify movement), and it will auto extend or auto retract. If you hold too long, it goes into manual mode and will stop anywhere you release the button.
Attached Files
File Type: pdf Precision-Plex-Owners-Manual-REV-A.PDF (754.4 KB, 39 views)
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