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Old 12-08-2018, 01:23 PM   #1
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Jensen TV Sound Issues

I have 2 Jensen JE3217 LED TVs in my new 2019 Dynamax Isata3FW. The setup I have is a Jensen JWM70A Mobile A/V System, Samsung BD-JM57C Blu-Ray player, 4X4 HDMI switch and the 2 JE3217 LED TVs. While watching DVDs and Blu-rays the sound on the TVs cuts out during low volume moments in the movie. I thought it might be due to having automatic volume control on so I turned it off and still the sound cuts out completely during 'low volume' parts - which is annoying. The TVs are connected to the DVD players via HDMI. I've tried different DVD players and the problem persists - pointing at the TVs. I've had the RV dealer take a look at this and they have no solution.
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Old 12-08-2018, 04:02 PM   #2
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I would not accept a “no solution” answer from your dealer. If they sold you a 2019 product they need to find the answer. I see this frequently where they put it back on the owner to find their own solution to an issue. I have the Jensen TV also but never had an issue.
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Old 12-09-2018, 08:48 PM   #3
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You mention a Samsung blu-ray player. That would not have been provided by us.
1. What about the Jensen wall mount DVD that comes with the unit? Is that doing the same thing?

2. Have you tried the DVD player connected directly to the TV, not through the Matrix?

3. Was the matrix supplied by us?

4. When you say "low volume" you mean quiet parts or LOW as in low bass?

I have never heard of this before...but if we can narrow down the issue to what exactly is at fault, it will help. Maybe a loose connection is not letting enough power through whatever cable it is?
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Old 12-10-2018, 01:09 AM   #4
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Somewhere I think I read that the sound cutting out at low volumes may be associated with using the ARC feature of HDMI. If you are using the ARC feature to get the sound from the TV to the Jensen, maybe you have a faulty HDMI cable. Just a suggestion.
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Old 12-10-2018, 07:57 AM   #5
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I would assume there is a splitter/switch connected to the hdmi output to the DVD player.

I would be tempted to remove it temporarily and bypass it. Hook one tv up to the unit if you can.

I understand the splitters can sometimes do this.
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Old 12-10-2018, 03:04 PM   #6
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Get rid of them, I had a brand new Heartland and the Jensen TV caught on fire.....luckily I was watching it at the time
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Old 12-10-2018, 04:58 PM   #7
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Originally Posted by soonerfan1962 View Post
Get rid of them, I had a brand new Heartland and the Jensen TV caught on fire.....luckily I was watching it at the time
I have a Jensen TV and would not get rid of it just because you had a fire. I would think the problem is with the Heartland and not the TV.
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Old 12-10-2018, 07:30 PM   #8
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Mr. Clemens, please see my responses to your questions. Appreciate your time on this matter!


You mention a Samsung blu-ray player. That would not have been provided by us.
Correct, I added the blu-ray capability and it has no impact on the TV volume issue.
1. What about the Jensen wall mount DVD that comes with the unit? Is that doing the same thing?
Using the wall mount Jensen DVD had the same issues. On a separate note, that unit does not load DVDs any longer. The unit accepts the DVDs and displays ‘loading’ for about a minute. Finally the unit displays ‘Stop’, but you can hear the DVD continue to spin. Pressing any button other than ‘eject’ has no impact. BTW, I’ve had the Isata3 only 3 months. I’m working with ASA electronics directly on warranty replacement. I’ve had some issues with my Dealer since delivery of the coach which is another problem. Bottom line, the 2 year Dynamax warranty is only as good as the dealer network.
2. Have you tried the DVD player connected directly to the TV, not through the Matrix?
Yes I have directly connected the DVD player and TV and both TVs still exhibit the issue. I also brought one of the TVs from the RV into the house to make sure that there was not some strange power regulation issue (noise) in the RVs power system that could be impacting the TV audio circuitry. I have turned off the HDMI ARC function. I have turned off automatic volume control on the TVs. I have tried the audio output (headphones) on the TV and the issue exits in all cases. It is definitely a ‘flaw’ of the TVs.
3. Was the matrix supplied by us?
Yes. The matrix was supplied by Dynamax.
4. When you say "low volume" you mean quiet parts or LOW as in low bass?
Low volume = quiet parts in the movie. It is almost like a squelch function like in old CB radios. When the sound level in the movie is very low, like ambient noise in a room, the sound completely drops out and no sound is heard at all.


I have also contacted ASA Electronics directly on the volume issue and they are also stumped. My next approach (as a last resort) is to make sure that I have the latest software/firmware for the TVs.
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Old 12-11-2018, 10:31 AM   #9
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You're in the right spot, as ASA provides both the Jensen TV's and the wall radio. This is the first time I have ever heard of this. If it was a 12V TV, I could see some voltage issues, but we stopped using those and are just using the 110V TV's now.

Have you paid any attention to whether the inverter was ON??? I wonder if there is some sort of voltage noise...but as you said, your house TV plugged into the same outlet is NOT dropping audio?
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Old 12-11-2018, 11:41 AM   #10
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Quote:
Originally Posted by flighttest1999 View Post
I have 2 Jensen JE3217 LED TVs in my new 2019 Dynamax Isata3FW. The setup I have is a Jensen JWM70A Mobile A/V System, Samsung BD-JM57C Blu-Ray player, 4X4 HDMI switch and the 2 JE3217 LED TVs. While watching DVDs and Blu-rays the sound on the TVs cuts out during low volume moments in the movie. I thought it might be due to having automatic volume control on so I turned it off and still the sound cuts out completely during 'low volume' parts - which is annoying. The TVs are connected to the DVD players via HDMI. I've tried different DVD players and the problem persists - pointing at the TVs. I've had the RV dealer take a look at this and they have no solution.
I think Barch hit the nail on the head. We have the Jensen JWM6a and when using the HDMI ARC feature the volume will drop out with low volume moments.
I have set the input to AUX2 and that resolves the drop out issue.
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