lol...no worries. I just figured if I helped you fix the picture you wouldn't expect me to help fix the awning
Although, just to be safe, I sent it to production to see if they have seen anything like it. The only time I ever saw anything close, was when the bracket was coming off of the wall. That looks to be like the scissor/supports are broken or caught up on one side.
There is an adjustment to change the pitch...I wonder if when it was lose that adjustment changed. Try this...