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Old 07-05-2017, 10:34 AM   #1
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RV Delivery issues - Left Factory June 30th ???

Hello Bill
We have an Isata 5 that left your place on June 30th. My Salesman @ Holiday world says he has been trying to get the status but the Unit cannot be found and the company you use is closed down for 10 days( Those are his words)
It seems that when folks have been waiting for their unit for 5 months and have vacations planned this delay happens. I know you have no say over the delivery companies schedule but no one knows where the unit is ?? Really you think even drivers have Cell phones and GPS theses day ?
thanks for letting me vent.

David E.
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Old 07-05-2017, 11:12 AM   #2
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Well, I was going to call in some favors because I know the GM of that transportation company, but figured I'd call first. They picked up on first ring, transferred me to the motorhome department. I guess the sales rep was already emailing them about it. They show the unit as "delivered".
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Old 07-05-2017, 11:18 AM   #3
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Bill
Thanks for checking. I just called my Rep and he is checking, he said he called Saturday and they showed delivered but it was a different unit. He is a confused individual

Thanks
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Old 07-05-2017, 11:25 AM   #4
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It looks like it was a different unit. The Isata did not show up until Monday.
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Old 07-05-2017, 07:09 PM   #5
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Five weeks and they don't know where it is? Incredible and no excuse. One would think that a manufacturer and dealer would be communicating about location. Manufacturer should be concerned with delivery because it is theirs until delivered. Dealer should be concerned because they have a responsibility to buyer. Wait-dealer has your money, he has no further use for you.
Keep us posted.
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Old 07-05-2017, 08:11 PM   #6
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Originally Posted by Tiggerdad View Post
Five weeks and they don't know where it is? Incredible and no excuse. One would think that a manufacturer and dealer would be communicating about location. Manufacturer should be concerned with delivery because it is theirs until delivered. Dealer should be concerned because they have a responsibility to buyer. Wait-dealer has your money, he has no further use for you.
Keep us posted.
Really? Did you read the post? It left June 30th, it was not missing for 5 weeks. He was waiting 5 months for a retail order...which can be normal depending on time of year. The unit left on the 29th to be exact and arrived on the 3rd which is pretty darn good. There just seemed to be a little confusion over the holiday weekend as to the whereabouts.

Post #2 was me, the manufacturer reaching out and letting him know the unit showed as "delivered".
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Old 07-05-2017, 08:11 PM   #7
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5 days, not weeks, right?
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Old 07-06-2017, 09:12 AM   #8
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Originally Posted by bclemens View Post
Really? Did you read the post? It left June 30th, it was not missing for 5 weeks. He was waiting 5 months for a retail order...which can be normal depending on time of year. The unit left on the 29th to be exact and arrived on the 3rd which is pretty darn good. There just seemed to be a little confusion over the holiday weekend as to the whereabouts.

Post #2 was me, the manufacturer reaching out and letting him know the unit showed as "delivered".
You are ABSOLUTELY correct. Poor comprehension on my part.
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Old 07-06-2017, 09:39 AM   #9
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Hello Bill
....
thanks for letting me vent.

David E.
Who is this "Bill" to whom you think you are writing?
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Old 07-06-2017, 09:52 AM   #10
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You are ABSOLUTELY correct. Poor comprehension on my part.
No worries...I was being unusually snarky because I had just read some posts from a few that loooooove to jump on any bandwagon that bashes the mfg. Their new found purpose in life is to spread bitterness and discontent, even to the content. Or maybe its my usual snarky...but in reading that back it had more bite than I intended.
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