Supplier Contact Sheet (Now going on flash drive)

**bclemens** · 07-19-2018, 01:58 PM

This is a living document and will be updated as we get updates.

Admins? is this one we can sticky?

Thebackpacker · 07-19-2018, 03:55 PM

Brian,

The DYNAMAX Supplier Contact Sheet is very helpful.

Thank you.

Thebackpacker
2016 DX3

Whalenss · 07-20-2018, 08:13 AM

Thanks, good add to documents.

SusieR · 07-20-2018, 10:31 AM

Quote:

Originally Posted by bclemens

This is a living document and will be updated as we get updates.

Admins? is this one we can sticky?

Thanks Brian! This is great.

RKBob · 07-20-2018, 01:28 PM

Oh yes! Gooder than good, better than best....😎

geoff270ssf · 07-20-2018, 08:26 PM

This is great! I'd love to get the equivalent for our Forest River Georgetown motorhome.

MasterBlaster · 07-20-2018, 10:17 PM

Thanks Brian

**Herk7769** · 07-21-2018, 05:18 AM

Quote:

Originally Posted by bclemens

This is a living document and will be updated as we get updates.

Admins? is this one we can sticky?

Done ...

LandKKnight · 07-21-2018, 06:44 PM

This is great, thanks, Brian!

SuperCinnamon · 07-21-2018, 06:57 PM

Nice, thank you

caseymyers · 07-22-2018, 09:48 PM

Can we get it in excel or word format? As you know about half of it doesn't pertain to my unit and I'd like to edit the file for my coach.

**bclemens** · 07-23-2018, 07:29 AM

No way...its a trade secret. Or just not an allowable format. Let me try this again.

**bclemens** · 07-23-2018, 07:35 AM

well, no excel, but Doc is ok.

caseymyers · 07-23-2018, 09:34 AM

Thanks, great. Now we can edit and delete many of these after I confirm exactly what I have.

H2OBoy · 07-25-2018, 11:37 AM

Any info on who makes the tail lights on the rear of the coach? Specifically the center brake light. My 2018 DX3 is not under warranty but thinking I may be able to get in touch with the vendor to possibly get a new one. As mine has water in it.

itat · 07-25-2018, 12:00 PM

Brian, as you can see from my signature, I'm not a Dynamax owner but I presume that all Divisions of FR treat warranty claims with a similar protocol. If the unit is still within the 1 year factory warranty period, does Dynamax handle anything that's a warranty claim or do you refer the customer to the manufacturer? Many of the listed warranty periods are only 1 year so if the FR Division looks after managing the warranty claims for that first year the customer wouldn't need that contact name for a 1 year warranty.

Is that how it works?

H2OBoy · 07-25-2018, 12:03 PM

Dynamax does not warranty the rig if not the original owner. While mine is a 2018 I bought it used. It overwhelmed the original owners after one trip. Although the vendors who make the products within will recognize the warranty in most cares.

**bclemens** · 07-25-2018, 04:42 PM

Quote:

Originally Posted by itat

Brian, as you can see from my signature, I'm not a Dynamax owner but I presume that all Divisions of FR treat warranty claims with a similar protocol. If the unit is still within the 1 year factory warranty period, does Dynamax handle anything that's a warranty claim or do you refer the customer to the manufacturer? Many of the listed warranty periods are only 1 year so if the FR Division looks after managing the warranty claims for that first year the customer wouldn't need that contact name for a 1 year warranty.

Is that how it works?

Yes and no. If you take it to a dealer for warranty service, they know which ones are which. We try to handle as much as we can directly, but some suppliers insist on handling their warranty. So, if you take it to a dealer, they handle all of the logistics so that you don't have to. The exception being the chassis, they only let their authorized dealers work on that.

The main reason for the list, is just another tool at your disposal. Primarily for tech support, not warranty. If you call the dealer up and they are 4-6 weeks for service, maybe you don't care, you'll take your trip and take it in when you get a chance. You don't need the list. Some people might not want to wait and in those cases, sometimes the supplier tech support is more knowledgeable than the dealer. Truma for example. The dealer has to know 10 different water heaters. Truma just needs to know Truma. I can't tell you how many times I have gotten a call "my water heater broke. I called my dealer and they can't get me in. for two weeks. This is unacceptable". I suggest they call Truma and their tech support gets them working in 5 minutes...or if not, they set them up with a Truma authorized outlet, that may not be an RV dealer.

Precision circuits is another example. If you call them, they can get you squared away, but I know they have also sent out replacement parts. No dealer trip required.

itat · 07-25-2018, 10:23 PM

Thanks for the explanation, Brian.

JRM63 · 07-28-2018, 10:10 AM

Brian,

This is good stuff and a very valuable tool. I agree with you about contacting the manufacture directly. Faster and better support.

Thank you for sharing.

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