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Old 01-23-2018, 10:02 PM   #1
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Trying To Buy A Dynamax Force But Having Troubles

Hello guys. I am new here but have a major question and new the forums is best place for help.

Where I live there are a couple of Dynamax dealers within 100-200 miles but they do not carry or deal with Super C's. Therefore I stretched out search to nationwide. We found what we wanted and put a deposit down on it. The coach is in Texas. I am 14 hrs from Texas but was going to make the drive to pick it up.

I emailed the factory and asked them if other Dynamax dealers would still be responsible for and take care of warranty and service issues. I got the of course answer which I would have thought.

Now we all know that warranty issues are going to happen. We all know service needs to be done. We all know we need someone good to take care of this. Something kept bugging me about this so I looked up some Dynamax dealers within reasonable distance to travel to do these things and called them today. I asked them if they would take care of my warranty issues if I did not buy from them.

1) The first one said only in the off-season but not during busy times.
2) Another said no they did not work on Super C's at all.
3) Another one said not unless I was passing through and needed to get back on the road but would when they had time to work it in with an extra diagnostic charge because I didn't get it from them.

Now all of this is fine with me but none of them even stock the Super C's but offered to order me one. Ok there is one in Texas and I dont want to wait 4-5 months ordering one when there is one I can get now. Also can they match the price I got in Texas?

I purchased an extended warranty with this coach but if I can not get warranty work done then it does me no good. I plan on calling the factory back tomorrow and tell them what I am running in to but even if they call these other dealerships Im sure it will make them mad and would be hesitant to take to them.

I only put a deposit down on the coach and I have a appt. to pick it up but this is causing me to think of backing out and looking for another brand to deal with warranty issues. Please give me any thoughts you might have to help out.. Thanks for reading
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Old 01-23-2018, 10:17 PM   #2
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Independent mobile RV repair men may be able to provide you service under warranty. We left for vacation a few summers ago and the next day our A/C went out. (TT was three months old). We found a mobile repair man in the vicinity who called the manufacturer for authorization and he had a new A/C installed within an hour. We were on our way and experienced 100 degree temperatures where we traveled, so we really needed that A/C. Our vacation could have been ruined, but thanks to the mobile guy, we were well taken care of.
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Old 01-23-2018, 10:24 PM   #3
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That was an option that was brought up with the dealer that said they would do the work in the offseason. They suggested a guy but then said he would not do warranty work. Now I may be able to find another one but sure is disappointing to have to go this route.

My wife is really disappointed because this has been a long search and research and finally settle on a coach. Now almost back to square 1... Maybe tomorrow some good news will come up...
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Old 01-23-2018, 10:30 PM   #4
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Quote:
Originally Posted by Mountieman View Post
Hello guys. I am new here but have a major question and new the forums is best place for help.

Where I live there are a couple of Dynamax dealers within 100-200 miles but they do not carry or deal with Super C's. Therefore I stretched out search to nationwide. We found what we wanted and put a deposit down on it. The coach is in Texas. I am 14 hrs from Texas but was going to make the drive to pick it up.

I emailed the factory and asked them if other Dynamax dealers would still be responsible for and take care of warranty and service issues. I got the of course answer which I would have thought.

Now we all know that warranty issues are going to happen. We all know service needs to be done. We all know we need someone good to take care of this. Something kept bugging me about this so I looked up some Dynamax dealers within reasonable distance to travel to do these things and called them today. I asked them if they would take care of my warranty issues if I did not buy from them.

1) The first one said only in the off-season but not during busy times.
2) Another said no they did not work on Super C's at all.
3) Another one said not unless I was passing through and needed to get back on the road but would when they had time to work it in with an extra diagnostic charge because I didn't get it from them.

Now all of this is fine with me but none of them even stock the Super C's but offered to order me one. Ok there is one in Texas and I dont want to wait 4-5 months ordering one when there is one I can get now. Also can they match the price I got in Texas?

I purchased an extended warranty with this coach but if I can not get warranty work done then it does me no good. I plan on calling the factory back tomorrow and tell them what I am running in to but even if they call these other dealerships Im sure it will make them mad and would be hesitant to take to them.

I only put a deposit down on the coach and I have a appt. to pick it up but this is causing me to think of backing out and looking for another brand to deal with warranty issues. Please give me any thoughts you might have to help out.. Thanks for reading
I am not sure where you are located but I would like to give you my 2 cents because I had some of the same concerns.

First off, you are purchasing a high quality unit that is well built and loaded with great equipment. Things are going to happen that you will need to have fixed, but for the most part everything will work with no problems. We live in Alabama and purchased ours Force HD in North Carolina. Our dealer was excellent and will do any work we need done when we are in the area. Of course things normally break when your away. Most all dealers will work with you to get you back on the road if your traveling. I went to my local dealer after my purchase and got to know them and they understood why I purchased where I did, but they have been more than happy to work on it when I needed it. It is hard to pass up working on such a nice rig for most of them. As for dealers telling you they don't work on Super C's you have to take with a grain of salt. Your Freightliner is covered by Freightliner warranty and the RV dealers are not going to work on it anyway. Any work needing to be done on anything else is pretty much standard and they can and will work on them.

Hope that this helps some. Always go with your gut, but at the same time it is easier for them to give you a safe answer than to commit to you.

Happy Camping
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Old 01-23-2018, 10:37 PM   #5
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Thanks for the info. All very good info to know and I understand what you are saying. Can I ask what dealer in NC? I have not found one that even stocks a Super C.
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Old 01-23-2018, 10:39 PM   #6
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I bought mine from MHS in Alvarado, TX. After delivery spend a day or two at their full hookups. Any problems will be fixed immediately on site. My Aqua-hot failed 1200 miles from the dealer. Called Aqua-hot and a mobile repair truck drove to my site and replaced a failed part. Chassis problems are handled by Freightliner anyhow. Any other problems can be repaired by an Independent shop with a Certified tech yauthorized by Dynamax.
The point is that there is no problem. My nearest dealer is about 300 miles from me. I would never go to them with so many better options.
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Old 01-23-2018, 10:42 PM   #7
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Thanks for the info. All very good info to know and I understand what you are saying. Can I ask what dealer in NC? I have not found one that even stocks a Super C.
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Old 01-23-2018, 10:47 PM   #8
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First choice would be a local Dynamax dealer as they are most familiar with the product. 2nd choice would be a local Forest River dealer. An RV is an RV and I get calls daily from dealers that do not handle Dynamax, but a local customer called, made an appointment and got the coach in. So the dealer called for advice, or info or questions about procedure. Works great. 3rd would be a service only location. If they do not have a Forest River account, you would need to pay for the repair and we would reimburse. This comes with an asterisk. This does not mean a blank check. We will pay a more than fair amount in this case, since they are doing us a favor, but we won't be fleeced. If the dealer calls ahead and communicates, we will give them an acceptable rate, we rarely have issues with this.

I did have an issue one time, where we said we would cover a radio swap. Customer bought the radio from the dealer for way more than it should have been and then the dealer charged 8 hours of labor. 8 hours...to swap a radio.

If you call up any selling dealer for service and expect to get in the next day...you will probably be disappointed with any brand. Even cars have a wait right now for service at selling dealerships.

In the end...we have never gone wrong with a little patience and communication.
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Old 01-23-2018, 11:35 PM   #9
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Thank you Mr. Clemens for responding. Please do not think I am upset with the brand or expecting too much. My wife loves the Dynamax coach and is really set on it. I know I have to take care of it and it falls on me when things go wrong.

Please dont think I expect to get things fixed the next day or overnight for that matter. The local Dynamax dealers are telling me they do not or will not work on it or only work on it in the offseason if I did not buy from them. I did not think of contacting a Forest River dealership and only did searches on listed Dynamax dealers.

I will try my best to work this out before giving up. The quality and size of this coach is perfect for us. I will contact Manufacturer tomorrow to see if we can come up with a game plan.

Thank you again sir for responding...
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Old 01-24-2018, 01:51 AM   #10
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The wife and I were reading through the comments and suggestions from Mr. Clemmons and we found one to be odd coming from the GM to a customer fixing to pay almost 200,000 for a motorhome. The suggestion of me paying for the warranty work myself and being reimbursed by the company as long as they charged correctly seems odd to me. I mean I am the one paying out, looking for someone to do my warranty work, trying to find a dealer and being told no on the warranty part is confusing to me. I would understand if this was a bicycle or something like that but a 200,000 dollar motorhome?

These are issues I feel need to be addressed and fixed before the purchase and not later. Sounds like later in this deal could be too late. This may have been the answer we didn't want to hear and point us in another direction entirely. Kinda shocked at that replay frankly.

Anybody else see this as kinda odd or is it just me? To me it seems it is my job to find the coach, buy it and pay for it which this is a cash deal. And it should be the manufacturers job to help line up warranty work on their coach they are selling .

Please this and feel free to tell me what you think? i think now that i have had time to let it absorb into my exhausted brain, it should not be a battle to get warranty work and someone to trust and know that they have us covered.

If not changing option night be a better ideq to go with a different name brand all together.I guess we will decide on on it tomorrow after maybe getting more clarification on wha to do.
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