I apologize for your inconvenience. Getting cars serviced (while quicker than it used to be) is still a pain and that is something you can drop off with little fanfare. I do know dropping off a dwelling is a much bigger production and the service industry on the RV side isn't staffed the way we would like to be. It just adds to the frustration.
As for discontinuing the Trilogy, we weren't supposed to build it in the first place. Dynamax has always been a motorized division. The design started and it was supposed to get built by one of our other towable divisions. We had some spare capacity so it started here instead. As the motorized side grew we just couldn't keep building both efficiently. At some point another division may pick up the line, but now more people have entered that high end 5th wheel market.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).