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Old 01-11-2019, 08:01 PM   #21
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I know what you are saying. 44 years with LMSC
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Old 01-11-2019, 09:19 PM   #22
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If he does his own RV mods, do you think the people living in this guys house are in danger?
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Old 01-11-2019, 09:50 PM   #23
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Yep there are around. Just take a good look around you. No wonder the world is so screwed up. Hell just take a goood look at your professional dryassfunctional politicians. Jerry Springer could have some good shows with them.
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Old 01-12-2019, 06:45 AM   #24
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We need to know everything rant.

Common sense...itís amazing how many people donít have it and live for someone else to tell their stories. Theyíre lucky it didnít cause a fire if there were scorched wires, right?
Iím sorry you had to deal with a less than honest owner.
Please donít let that diminish your faith in the rest of us.
Keep up the great work your doing.
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Old 01-12-2019, 08:10 AM   #25
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I run into this type of situation a couple times per week with homeowners who have attempted their own plumbing repairs. They just flat out lie in an attempt to get something for nothing and to cast blame on me or one of my guys for a problem they caused after a previous visit from us. If a customer is honest with me and the repair isnít a big deal, I probably wonít charge them. If I catch them in a lie, they pay, and I let them know how I know they lied to me. I am not bashful, and sometimes not very tactful in this case.

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Old 01-12-2019, 08:28 AM   #26
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Originally Posted by bclemens View Post

Of course this entire time...it was all our fault.

Brian, I can certainly empathize with situations like this, and how you are going to get blamed. It's just an unfortunate part of being in retail, and having to deal with consumers. You want them to be happy, and continue to use your product/services so have to walk a fine line.


If it helps any, tire customers can be the same, but on a much smaller monetary scale. I shudder to think what it costs to bring back one of these rigs to you for something like this. Even if you do not back charge the customer and do it as goodwill, it could possibly make you take a loss on the unit.



Never forget the customer who had a tire plugged at a service station, that then separated due to it. When we informed him that the tire could not be adjusted due to an improper repair.....it became ALL my fault for not "specifically" telling him this at the time of purchase that improper repairs voided tire warranties.


Had one fuss at me and said he would never do business with me again if I also didn't freely replace a trailer tire that had a screw in the sidewall he ran over. His inane reasoning for such was that it came from the factory with a screw sticking out of it nearly an inch on the side facing outwards, that went unnoticed by him for months. He didn't want to hear it when I said that I also would have noticed such, since you couldn't mount it without the screw hitting your hand. Then he basically called me a liar. Had to bite my tongue not to tell him it was very obvious just who was lying. I guess it worked out as he has done business with me after this.
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Old 01-12-2019, 08:40 AM   #27
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These rvs are complex devices.

There are so many different systems that are not so simple.

As a former engineer and DIY person I am very careful about everything. And, I know my limits.

In the world of fixing stuff, finding really stupid owner mistakes can be tough!

The addition of inverters to these vehicles concerns me. KISS. We only have a 400 watt one that plugs into the factory supplied 12 volt plug to run a tv while boondocking. Not the coffee maker or heater. Need a generator for that. Or a big inverter properly installed with lots of batteries.
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Old 01-12-2019, 09:37 AM   #28
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You just never know what you will find.

I was asked to look at the electrical system in a boat that was for sale.

It had a 3,500 watt commercial cook top installed in the galley.

It was driven by a 4,000 watt inverter that was connected to (wait for it)

a Single Group 24 Battery
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Old 01-12-2019, 11:27 AM   #29
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Originally Posted by FleckDreher View Post
I was asked to look at the electrical system in a boat that was for sale.

It had a 3,500 watt commercial cook top installed in the galley.

It was driven by a 4,000 watt inverter that was connected to (wait for it)

a Single Group 24 Battery
Cool! 500 watts to spare!
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Old 01-12-2019, 09:52 PM   #30
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Information lacking

Truly, "you can't fix stupid..."

Well, you CAN fix stoopid, but it will hurt.

A lot.


I go by the phrase "Ignorance can be cured. It is stupidity that's fatal"



Keep fighting the good fight and helping out. Customer service representatives rarely hear the good things that they made happen, but they sure hear the not so good. Been there, got the t-shirt and it sure is ugly!
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