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Old 01-11-2019, 10:24 AM   #1
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We need to know everything rant.

I just recently had a dousy. Customer had lots of issue with battery and inverter. Had it to the dealer MULTIPLE times, and was super frustrated, finally reached out to me at their wits end. So we got it here. When we checked the batteries, they were toast. "Well that's why they weren't holding a charge, they had been allowed to fully drain way too many times. Also explains why your inverter kept going out". So we put in brand new batteries, changed the inverter to a new magnum style. Everything seemed to be working as designed.

In the end, it came back yet again.

So my guys dig in a little further this time when it came back and the inverter plug was scorched, we started tracing some wires. Found an outlet that we did not install And then a 2nd outlet that we did not install. Neither to code. One if not both went direct to the inverter and bypassed our breakers. So I reach out and ask who did the wiring. "Well I only added two outlets, not several. One so I could charge my phone and one to put a heater in the bathroom". (Smack my head).

Not one time was this ever mentioned...and both were installed, unprotected and without GFI in either location. So no matter what they disconnected, if that heater was plugged in, it was going to draw those batteries down to nothing, unless the 50amp main was cut.

Of course this entire time...it was all our fault. We have enough of our own mistakes, and we would have been happy to fix theirs, if they had just owned up to it.
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Old 01-11-2019, 10:38 AM   #2
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Originally Posted by bclemens View Post
I just recently had a dousy. Customer had lots of issue with battery and inverter. Had it to the dealer MULTIPLE times, and was super frustrated, finally reached out to me at their wits end. So we got it here. When we checked the batteries, they were toast. "Well that's why they weren't holding a charge, they had been allowed to fully drain way too many times. Also explains why your inverter kept going out". So we put in brand new batteries, changed the inverter to a new magnum style. Everything seemed to be working as designed.

In the end, it came back yet again.

So my guys dig in a little further this time when it came back and the inverter plug was scorched, we started tracing some wires. Found an outlet that we did not install And then a 2nd outlet that we did not install. Neither to code. One if not both went direct to the inverter and bypassed our breakers. So I reach out and ask who did the wiring. "Well I only added two outlets, not several. One so I could charge my phone and one to put a heater in the bathroom". (Smack my head).

Not one time was this ever mentioned...and both were installed, unprotected and without GFI in either location. So no matter what they disconnected, if that heater was plugged in, it was going to draw those batteries down to nothing, unless the 50amp main was cut.

Of course this entire time...it was all our fault. We have enough of our own mistakes, and we would have been happy to fix theirs, if they had just owned up to it.
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Old 01-11-2019, 10:38 AM   #3
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Brian......

I’ve followed your help to owners forever. Dynamax people are so lucky to have you on their side.....more than most know.

But there are those who remind me of someone’s signature which reads....

“I can fix anything. Or I can fix it so nobody can”.
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Old 01-11-2019, 10:44 AM   #4
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Everyone seems to be afraid to let is know the truth...or maybe we'll "void their warranty". We would fix most things, even if it was your mistake. We just have to know...and we don't want to know so we can void your warranty, we want to know so we can fix it properly and your coach works.

Correction..."some people"... most of the people on here and most of who we deal with are honest, up front, neighbor type people and we will bend over backwards for them. And there are a VERY small percentage that are not. It just seems that VERY small percentage are 90% of the frustration and force us to draw "hard lines" and make policies that effect the majority.
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Old 01-11-2019, 10:44 AM   #5
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Hats off to you Brian. I'm in a similar position where I work and I get equipment back from customers that they "modified" just a little and want us to repair under "Warranty".

Keep up the good work Sir.
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Old 01-11-2019, 10:46 AM   #6
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Wow...! This is the kind of crap that is going to muck things up for the rest of us. I cannot understand why the owner didn't put 2 and 2 together and say something about adding outlets...especially for a heater. Truly, "you can't fix stupid...".
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Old 01-11-2019, 10:50 AM   #7
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Wow...! This is the kind of crap that is going to muck things up for the rest of us. I cannot understand why the owner didn't put 2 and 2 together and say something about adding outlets...especially for a heater. Truly, "you can't fix stupid...".
But Duct tape will help muffle the sound.
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Old 01-11-2019, 10:52 AM   #8
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Originally Posted by bclemens View Post
Everyone seems to be afraid to let is know the truth...or maybe we'll "void their warranty". We would fix most things, even if it was your mistake. We just have to know...and we don't want to know so we can void your warranty, we want to know so we can fix it properly and your coach works.
That's more than fair, there are plenty of folks on this forum, including BC, that are smart enough and have the knowledge and experience and are willing to share the right way to make modifications (or not make them), all you have to do is ask!
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Old 01-11-2019, 10:54 AM   #9
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DIY electric should be a criminal offense!
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Old 01-11-2019, 11:10 AM   #10
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DIY electric should be a criminal offense!
This is EXACTLY why Brian is in this situation. The guy thought he would get in "trouble" for his shoddy work. He could have simply said that "I had these outlets installed..." and not "I put these in myself" and saved face and the wrath of Brian.
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