Yes, I would definitely have a lawyer involved. So, they (first river) are saying you hit something, our overloaded it or?? How could this be damage? ::Confused::
Keep trying to get to higher ups, and have a Lawyer draft a letter. Make sure you include all conversations, whether email or phone, include pics, and a basic not accepting their current answer approach.
Really sorry for you. Maybe they can still come thru.
Joel and Teresa
2016 Sabre 34TBOK
2006 GMC 3500 CC LB DRW 4X4