Originally Posted by Cane Raiser
I have a 2014 33RKTS6 and have had the warranty extended thru October by Gary Gringsby, I now have a very soft floor at the door. It appears to be coming from under the fireplace area. There has been a long history of problems with the water pump.
Back when I dealt with Gary and he did similar for me- he logged everything to a document system. If he extended your warranty, it shouldn't matter who is in his chair- they should have a record of it.