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Old 04-26-2016, 08:30 PM   #1
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Great Land of Goshen!

At least as far as service on our Sabre at HQ in Goshen...

We were recently preparing to depart on a long-awaited trip with our new to us 2013 saber 31 R KOK -6 . Much to my dismay I noticed that the The white plastic glide rail had cracked, came loose, and was hanging on the exterior of our Sabre.
Because it was Friday and we were planning on the following Monday I was not very optimistic that I could get it fixed in time for our departure date. In desperation, I called Carey Jones at the saber division of forest river in Goshen Indiana, about a 100 mile drive from our house in grand rapids Michigan. Carrie could not have been more helpful and he really went out of his Way, along with Curtis Carlson also with saber, to see to it that I was able to get an appointment the following Monday to get the problem fixed.

On Monday morning bright and early we are on our way to Goshen and I could not have been happier with the service we received. Not only was the problem fixed immediately, thanks to the great technicians , but we were personally greeted by general manager Jeremiah Grubert and given a very educational and extensive tour of the manufacturing facility in Goshen. Jeremiah also saw to it that a few other issues that we had not requested service on were taken care of and we were off and on our way to our vacation in land between the lakes by noon that day. Thank you Jeremiah, Curtis, Carrie, and The Technical Support staff at the Sabre division. Good luck Morel mushroom hunting to both of you and once again thank you so much for your help in making our vacation possible. Happy trails, Jim and Sue


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Old 04-26-2016, 09:12 PM   #2
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Great to hear stories like this as so many we seem to get exposed to are negative
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Old 04-27-2016, 07:05 AM   #3
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Yes great to hear another good story regarding a Forest River product and service!!!!
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Old 04-27-2016, 09:19 AM   #4
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Good for you! Unlike you am not so close. From CT. In your opinion would it be worth it for me to try to get out there when they have mine in for service if they are willing to give me the tour?
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Old 04-28-2016, 01:23 PM   #5
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Originally Posted by mikeysotp View Post
Good for you! Unlike you am not so close. From CT. In your opinion would it be worth it for me to try to get out there when they have mine in for service if they are willing to give me the tour?
Having dealt with factory returns, if you can go out to do an inspection before its returned to you- that's what you should do.

The factory tour IS pretty awesome especially if it's one-on-one. Here's mine from a couple of years ago:
Learn To RV: Palomino Sabre Factory Tour Photos
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Old 04-29-2016, 09:01 AM   #6
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I'm picking up what you are laying down! Guess I'll see if I can work something out.
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Old 04-29-2016, 12:31 PM   #7
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Thank you so much for sharing this...It's great to hear the positive stories.
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Old 05-02-2016, 09:16 AM   #8
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My unit is at the factory now for repairs. Thanks for the positive words. I have about lost all confidence in my Sabre and Forest River and positive words really help.
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Old 05-02-2016, 12:49 PM   #9
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Talk to Jeremiah or Curtis...they are very willing to help.


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Old 05-02-2016, 12:54 PM   #10
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I agree with Epenydad... Are you hauling it there yourself, or is it being transported? Regardless, it would be best to check the repair right at the facility.


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