Great Land of Goshen!
At least as far as service on our Sabre at HQ in Goshen...
We were recently preparing to depart on a long-awaited trip with our new to us 2013 saber 31 R KOK -6 . Much to my dismay I noticed that the The white plastic glide rail had cracked, came loose, and was hanging on the exterior of our Sabre.
Because it was Friday and we were planning on the following Monday I was not very optimistic that I could get it fixed in time for our departure date. In desperation, I called Carey Jones at the saber division of forest river in Goshen Indiana, about a 100 mile drive from our house in grand rapids Michigan. Carrie could not have been more helpful and he really went out of his Way, along with Curtis Carlson also with saber, to see to it that I was able to get an appointment the following Monday to get the problem fixed.
On Monday morning bright and early we are on our way to Goshen and I could not have been happier with the service we received. Not only was the problem fixed immediately, thanks to the great technicians , but we were personally greeted by general manager Jeremiah Grubert and given a very educational and extensive tour of the manufacturing facility in Goshen. Jeremiah also saw to it that a few other issues that we had not requested service on were taken care of and we were off and on our way to our vacation in land between the lakes by noon that day. Thank you Jeremiah, Curtis, Carrie, and The Technical Support staff at the Sabre division. Good luck Morel mushroom hunting to both of you and once again thank you so much for your help in making our vacation possible. Happy trails, Jim and Sue
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