Originally Posted by Papa-t
I think I would be going back to the dealer and saying "Fix it now or replace it". If not I would be getting an attorney fast and taking the dealer to court. Dealer is who you had a contract to purchase from. Sometimes you have to just do it. A new unit: and those problems have been dragging on. Like Judge Judy says "ridiculous".
I don't think Judge Judy is the place to get advice on RV repair issues.
And I'm not an attorney, but taking the dealer to court isn't going to solve anything. The warranty is between the buyer and the manufacturer. The advice already given to bypass the dealer - who has admitted the issue is beyond their capability to repair - is probably much better advice.
The OP can ask (beg, plead his case, whatever) FR to buy the unit back, but warranty language is very clear on RV's and many other products. The manufacturer is not obligated to do so. The warranty requires them to make the existing unit right. Nothing more, nothing less. If they choose to take it back, it is strictly out of goodwill, not obligation.
Most of the feedback on this site from people who had major problems is that once they got approval to return a unit to the factory, the factory usually does a good job of rebuilding / repairing issues.
Once you turn a warranty issue into a legal issue - no major corporation will speak to you, let alone do any further work. They will "see you in court" and make a case they tried to fix the problem. Then who knows how it ends - other than the one sure outcome is the lawyers on both sides make money. This is the last resort as it will just further delay the ultimate goal - getting a usable RV.
I can't imagine anything more upsetting than paying for a brand new RV and not having use of it, but the take Herk up his offer to help find the right contacts at the factory and see if they can get it fixed.