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Old 02-21-2014, 12:46 PM   #121
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I feel for you guys, I was in this same boat last summer, finally did all the work myself and was I ever pissed at FR, would be nice if a new unit would show up in your driveway, but that would never happen too many people love the product and the corp will still sell them and make bunches of money. In my business (air freight) we will spend 10-30k on delivering a good plane to the customer for his freight if the standby plane went down. it is about keeping the customer very happy, but FR doesn`t care IMO
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Old 02-21-2014, 01:23 PM   #122
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Wow... I am in absolute awe of this thread. This isn't just an over site. Someone (the buck stops at the top) made a conscious decision that this was a completely acceptable solution. It breaks my heart for the OP's and has left a feeling of absolute disgust for the folks at FR.

I had a small dealing with warranty... Just a small leak around my door window... And after running in circles, I ate the cost myself. Wasn't worth it.

My current camper is my second Forest River product... But truth is... This Sabre instance and my own experience will forever be in the back of my mind when I start looking for my next one. Not saying "I'll never buy Forest River again," but if I'm in a situation where all things being equal, I think I'll roll the dice with another Mfg.
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Old 02-21-2014, 01:28 PM   #123
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At our 10:00 call we were told we would be called back in an hour or two....still waiting. I'm sick to my stomach!
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Old 02-21-2014, 01:38 PM   #124
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At our 10:00 call we were told we would be called back in an hour or two....still waiting. I'm sick to my stomach!
I go straight to the new unit talk myself. any other talk would be from my lawyer.
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Old 02-21-2014, 01:48 PM   #125
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At our 10:00 call we were told we would be called back in an hour or two....still waiting. I'm sick to my stomach!

I've been following this thread and my stomach is in a knot.
Hoping this will not turn into a legal issue for you.
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Old 02-21-2014, 02:32 PM   #126
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Wow...I am sorry you are going through this. I've had two new unit. Both FR (XLR and Palamino Puma). Both had issues, but I was impressed FR stepped up and took care of them through a local dealer. I'm a little concerned the last repair was done after my season was over. The warranty dept mentioned sending the unit back to the factory. They wanted it in March and that's when I began my season (late march/april). They agreed to extend the warranty for that issue to allow me time to camp with it after the weather changes.

Man I'm like the rest sick to my stomach over your story. A friend of mine just trade a nearly new (kept 10 months) FR unit because of issues. I certainly hope they do right by you.
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Old 02-21-2014, 04:37 PM   #127
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This just plain stinks. I feel so sorry for the both of you. What's really sad is they either knowingly did a poor job and hoped you wouldn't notice, or they did what they thought was "doing it right" and that's their accepted level of quality....Not sure which is worse. Now that every bit of good will that they regained from your trip to the factory has been used up and then some, nothing they do now to "fix" the problem will restore your confidence in them and make you whole....They need to just cut their losses and either give you a new trailer or a full refund. Period. Those would be my only two options. Like PlatoKidd said, if that is not on the table, walk away and have your attorney do the talking. I truly hope you both get the outcome you deserve.
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Old 02-21-2014, 06:01 PM   #128
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Man.....this sux.
I was thinking about ordering my 36qbok this next week, got all my options and special build items all figured out.
I guess I'll see how it goes with Doug and ya'lls camper first.
Not a good feeling at all with these troubles happening so frequently it seems on such an awsome camper.

Sent you a PM
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Old 02-21-2014, 06:52 PM   #129
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Back at you
Should know next week

oops. forgot to check mark that stupid box again!
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Old 02-21-2014, 07:28 PM   #130
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Back at you
Should know next week

oops. forgot to check mark that stupid box again!

Back at u one more time
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