This just plain stinks. I feel so sorry for the both of you. What's really sad is they either knowingly did a poor job and hoped you wouldn't notice, or they did what they thought was "doing it right" and that's their accepted level of quality....Not sure which is worse. Now that every bit of good will that they regained from your trip to the factory has been used up and then some, nothing they do now to "fix" the problem will restore your confidence in them and make you whole....They need to just cut their losses and either give you a new trailer or a full refund. Period. Those would be my only two options. Like PlatoKidd said, if that is not on the table, walk away and have your attorney do the talking. I truly hope you both get the outcome you deserve.
2014 Freedom Express 320BHDS Liberty Edition 50th Anniversary
2005 F250 Lariat SuperCrew 6.0 PS Diesel
2004 Excursion Limited 4x4 6.0 PS Diesel
2000 Excursion Limited 7.3 PS Diesel Sold