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Old 03-03-2014, 09:29 AM   #321
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Platokid I'm really not trying to be a FR fan here and not wanting to argue someone else's problems. What issue are you having with your 5th wheel? Is it a Saber? I think that FR deserves a bit of a black eye for not getting the OP unit fixed correctly. We all get that and I think they do also. Is it to much to ask that the discourse fair?
I concur.......

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Old 03-03-2014, 10:07 AM   #322
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Im all in for fair! You have your option others have theres.
Didnt know i had to have a sabre or a 5ver. But to call other folks options bitching as well? Imo isnt right either.


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Old 03-03-2014, 10:13 AM   #323
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Platokid I'm really not trying to be a FR fan here and not wanting to argue someone else's problems. What issue are you having with your 5th wheel? Is it a Saber? I think that FR deserves a bit of a black eye for not getting the OP unit fixed correctly. We all get that and I think they do also. Is it to much to ask that the discourse fair?
X2 Step it up. My opinion is the dealer(if applicable here) should have handled it and FORCED the manufacturer to HANDLE the return. What ever happened to customer service. JMHO
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Old 03-03-2014, 10:55 AM   #324
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Maybe the folks that build or fix the units look at it differently. Its a job I need my check / I dont give a crap attitude / no pride / I just want to get home to play XBOX / the company sucks and dont pay well / screw it let the dealer take care of it. Its not my job. All the time management try to figure out how to make it right without loosing there shorts.
Oh its tour time...everyone you know the drill. Its tough to get good help!
Certainly there not constantly good at what they do! Shameful to see this kind of workmanship. Made in America should count for something!! The rv industry needs a big kick in the ass!!
Hope this all works out for you guys!!!! Shame on Sabre for the crap you gone threw with this pos!

Again I don't want to argue about someone else's issues. If the bitching comment was offensive I apologize to all. I have no desire to offend anyone but I do feel that posts like this one are not fair to FR or their employees. I have been to the diesel division factory several times and can assure you that they are hard working honest people that have pride in the job they do. That is all I can base my opinion on.
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Old 03-03-2014, 11:01 AM   #325
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I dont see any pride in workmanship in the pics posted evident. Do you?
Think we can agree to disagree . I respect your option. Nor do i see it in there effort to fix it at the factory the first time. Guess my bar is just set too high.

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Old 03-03-2014, 11:29 AM   #326
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I see issues in the pictures that should have been fixed. I don't see a reason to disparage the employees of a entire company based on those pictures. I know that I have made some mistakes in my career that looking back are hard to believe. Again are you happy with your unit. I'm happy with mine. Now if the OP and the other three or four on this thread can get resolution we can all be happy.
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Old 03-03-2014, 11:29 AM   #327
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Those hard working people were probably told how to fix the issues. I doubt that the management did not know how they were fixed. if they had no idea what the employees did to fix the issues, than that is very bad management indeed.

I also met hard working employees at the factory where my trailer was produced. But when they saw my trailer, the ones who were responsible to fix the issue flipped, and said loudly, how the hell did this trailer leave this factory. Yup same employees, they all work hard and I have no reason to doubt their honesty. Yet, they also built my trailer.

People make mistakes, they get lazy, that is understood. But the higher ups giving the run around to a customer, that is unacceptable. They wanted a cheap solution, wanted them out of the factory, and got the honest employees probably to fix it that way against their protest.

How they are handling this is reprehensible ! This is a customer satisfaction issue, and has nothing to do with the employees. It is all about management and their profit numbers and trying to wash their hands off a trailer which was not build properly with no regard to customer satisfaction.

And yes, some of us might be ok with that, some of us are not. I fail to see what actions of FR are being defended to be honest.

And I will add, the first company who can consistently produce a travel trailer at a certain quality level will be a big winner. Quality Assurance systems are not a joke, but I do not see any of the manufacturers claiming that their production complies with one of the existing systems.
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Old 03-03-2014, 11:31 AM   #328
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I've pondered your point myself, Evereddie. I've even searched this forum, trying to find an instance where someone actually got a new unit in exchange for a true lemon.

Didn't find it. You're definitely on point about setting precedent.

I've also researched, not just on this forum, information about Flagstaff's factory facilities and read that they do not do repair in the same building production is done, that they have a separate facility for repairs. Are the employees of that repair facility properly trained to analyze, diagnose and repair the product? That I do not know.
Not true,our (Flagstaff V-Lite) was repaired in the same Bld. where the (New) units were being made. I was (Right There) during the entire repair (5)hrs. Here are Pics. They were (Senior) employees who had LOTS of knowledge on RV repair! Youroo!!
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Old 03-03-2014, 12:11 PM   #329
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Who said it was getting sold to anybody?

Pretty big assumption on anybody's part really.

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It is not a big assumption at all. The OP said that Forest River would not take the unit back to their factory to fix correctly. the OP said that Forest River was 'looking' for a Dealer to take the unit and were having trouble to take it. Why are Forest River looking here and yonder for a Dealer to take this unit if Forest River would then turn around and take it back to their factory. If it was fixed correctly, I am sure that the OP would have kept the unit. Forest River is by their actions is implying that the cost of fixing it correctly is so much higher than the cost of pushing it off on a Dealer to dispose of. Dispose of.....

Put a sign on it..... AS IS.... no warranty..... no returns.....

Assumption..... I would assume that I am not very far off.... the bottom bottom line is that this is a business and if the business can not fix their mistakes correctly, the business wants them to go away a quickly as possible. Everyone all the way around (the OP and Forest River) have lost a great deal because of this unit being put together sub-par. Forest River in the long run by their actions so far is not resolving this to the best regard for their customer(s) but for their bottom line. This issue will be forgotten in a couple of months by most (if a decent camper comes out of this), but some it will impact for years. Dealer will not point out the flaws of this Sabre, they want to get it off their inventory. It is the next consumer that will have live with the flaws of this unit that were never fixed by Forest River. Some one will buy it and they will have to live with the flaws of it and none of you will ever hear about it. And you will say that all is well with the world......
Baloney.....

The problem is still the same, just passed on to some unsuspecting buyer.

Assume.... I see no reason to not assume that.....
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Old 03-03-2014, 01:55 PM   #330
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I see issues in the pictures that should have been fixed. I don't see a reason to disparage the employees of a entire company based on those pictures. I know that I have made some mistakes in my career that looking back are hard to believe. Again are you happy with your unit. I'm happy with mine. Now if the OP and the other three or four on this thread can get resolution we can all be happy.
Good point!*
*Someone really screwed up not once but twice or was it a team effort? Never said the entire company was bad apples sometimes it could be a few. If management shoved this threw even worse. I know first hand what some of the work force problems can be like.
Being a Plant Manager myself I guess I was trying to find a good reason for a major meltdown in workmanship and quality.
I know my quality bar is set way to high for the rv industry I guess.
But If my guys turned out product like that x2 you can bet they be in the doghouse! And you can bet we would be kissing that customers butt trying to make it right and it wouldn't take months.
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