Reply
 
Thread Tools Display Modes
Old 09-14-2015, 10:21 PM   #11
Member
 
Join Date: Feb 2015
Posts: 42
Hi Joshua,
I'm talking from my experience and
I would like to have different one.
I know, that you are defending FR and
that's good thing, but look my thing from yesterday only, plug shore water, fill FWT, turn on water pump ( working ) faucet in kitchen sink closed, open faucet, no water, open lower drawer at kitchen, open three pull up valves for drain FWT, water goes out, closed drain valves, water pump stop working, open faucet, pump working and water goes out, we are happy, after check all other, all works.
Later on ( few hours ) around midnight find out water on the flor, WF, check out, bathroom sink leak, two sewer pipe nuts are did not tightened enough and water leak out.
PLEASE TELL ME ABOUT QUITY WORKSMANSHIP .....
Our Prism have more than 100 warranty issues, who will fix that, we try, really tray all but w/o minimum satisfaction ....
Enough is enough, em I right, after 10 month after purchase .....
__________________

__________________
Prism 24G is offline   Reply With Quote
Old 09-15-2015, 01:56 AM   #12
Senior Member
 
Join Date: Aug 2014
Posts: 542
Not in Ca.
__________________

__________________
mtnlvr is offline   Reply With Quote
Old 09-15-2015, 02:01 AM   #13
Senior Member
 
Join Date: Aug 2014
Posts: 542
Quote:
Originally Posted by mtnlvr View Post
Not in Ca.
I meant to FR, nobody gets on it immeduatiy- come back in 2-3 wks. Or more.
__________________
mtnlvr is offline   Reply With Quote
Old 09-15-2015, 08:13 PM   #14
GM
 
bclemens's Avatar
 
Join Date: May 2011
Location: Elkhart, IN
Posts: 7,098
Quote:
Originally Posted by Prism 24G View Post
Hi Joshua,
I'm talking from my experience and
I would like to have different one.
I know, that you are defending FR and
that's good thing, but look my thing from yesterday only, plug shore water, fill FWT, turn on water pump ( working ) faucet in kitchen sink closed, open faucet, no water, open lower drawer at kitchen, open three pull up valves for drain FWT, water goes out, closed drain valves, water pump stop working, open faucet, pump working and water goes out, we are happy, after check all other, all works.
Later on ( few hours ) around midnight find out water on the flor, WF, check out, bathroom sink leak, two sewer pipe nuts are did not tightened enough and water leak out.
PLEASE TELL ME ABOUT QUITY WORKSMANSHIP .....
Our Prism have more than 100 warranty issues, who will fix that, we try, really tray all but w/o minimum satisfaction ....
Enough is enough, em I right, after 10 month after purchase .....
Josh nor myself are trying to pass the buck here...but, this is a Forest River Class C forum....Specifically Sunseeker. The people that monitor this forum are Josh (who resides in the Class C Sunseeker building) and Me (formerly in the Class C building, right across the street from service and IN the main production facility and now at Dynamax). We do this as a service to our customers. It's not that we don't want to help...its just that we have no pull at that division. It would be akin to calling Saturn about a Chevy malibu problem.

As part of the new website design all Forest River divisions were instructed to have direct contacts for parts, service and sales.

My recommendation is (if they are not monitoring the forum) head over to the Coachmen website Coachmen RV - Manufacturer of Travel Trailers - Fifth Wheels - Tent Campers - Motorhomes

Shoot them an email with VIN or give them a call. That will put you in direct contact with the people that can help.

Sometimes it can be frustrating, but getting the proper person can make all the difference.
__________________
PLEASE do not send questions via Private Message. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only. Our owners manuals are available online and via iPhone/Android Apps. http://www.dynamaxcorp.com/OnlineManual.aspx
bclemens is offline   Reply With Quote
Old 09-21-2015, 03:34 PM   #15
Junior Member
 
Ang21's Avatar
 
Join Date: Sep 2015
Location: Here and there
Posts: 15
Send a message via AIM to Ang21
I have similar "QC" probems including the generator fill plug not put in and after 12 hrs on it I replaced "1" fullquart of oil. So far I have some of the same issues you du with the bigest one the tip out is about an inchout. It at the shop now for 4 different including rear lumination berning out,after instaling "New ones"
__________________
Ang21 is offline   Reply With Quote
Old 12-04-2015, 12:06 PM   #16
Senior Member
 
Join Date: Feb 2015
Posts: 119
Just a follow-up:

My dealer got everything fixed after leaving it with them for 2 weeks during a period when we had no plans to travel. But when I got it home and tried to winterize, the winterization hose would not draw antifreeze into the pump. Called the dealer, and they mailed me a hose and fitting to attach directly to the pump. That worked, so the problem lies with a faulty winter/normal valve per the dealer. I'll get that fixed in the spring, as the dealership is 90 minutes away.

The exterior slam latches were all lubed and one was replaced. They are, however, still not perfect. A couple are always tight and require you to pull up on the door to get them to release. It think they are just a poorly designed latch that was chosen to save a few bucks. Considering how often I am in and out of these storage compartments I would have preferred to spend a few extra bucks on good quality latches. Maybe I can find aftermarket ones over time as these fail.

I should point out that Hamilton's RV in Saginaw Michigan has a very responsive service manager named Gordon. He seemed genuinely interested in getting everything fixed quickly. If you are in the area and considering service or a purchase you might want to stop in and look around.
__________________
ericlakin is offline   Reply With Quote
Old 12-05-2015, 10:34 AM   #17
Senior Member
 
Petersb's Avatar
 
Join Date: Jul 2015
Location: Wenatchee Wa
Posts: 191
I think that most of the problems that arise are the fault of the dealer. We have a good one in eastern Wa . I had a few issues with our new sunseeker and they were taken care of right away. Dropped my off and picked it up the next day all fixed. Shure there are some things that are done at FR that are done wrong but concider how many units they turn out. Then they go off to the dealer who is supposed it check them out.


Sent from my iPad using Forest River Forums
__________________
Petersb is offline   Reply With Quote
Old 12-06-2015, 06:24 AM   #18
Senior Member
 
MarsMan's Avatar
 
Join Date: Jul 2015
Location: Maritime Provinces
Posts: 238
Quote:
Originally Posted by Prism 24G View Post
Hi Joshua,
I'm talking from my experience and
I would like to have different one.
I know, that you are defending FR and
that's good thing, but look my thing from yesterday only, plug shore water, fill FWT, turn on water pump ( working ) faucet in kitchen sink closed, open faucet, no water, open lower drawer at kitchen, open three pull up valves for drain FWT, water goes out, closed drain valves, water pump stop working, open faucet, pump working and water goes out, we are happy, after check all other, all works.
Later on ( few hours ) around midnight find out water on the flor, WF, check out, bathroom sink leak, two sewer pipe nuts are did not tightened enough and water leak out.
PLEASE TELL ME ABOUT QUITY WORKSMANSHIP .....
Our Prism have more than 100 warranty issues, who will fix that, we try, really tray all but w/o minimum satisfaction ....
Enough is enough, em I right, after 10 month after purchase .....
Prism 24G- I feel your pain. I too have a Prism and had a substantial list of minor and major issues- (not one with the MBS). My list is not as long as yours though. My dealer has been excellent and both of us have been in contact with the Coachmen Team. Picked it up in July and finished using it in OCT. I left the thing with my dealer with the list and a commitment to get them all fixed and also look for more I did not see. They are almost done and have found a few things I did not see. Waiting on a couple of parts. Though I was "not pleased" (my sig other was fuming), I am confident every item will be taken care of. I hope.... Yes I was also disgusted by the issues. My dealer (2 hrs away) has been amazing. If you want to PM me I can share my list and compare notes.
__________________

__________________
MarsMan

2015 Coachmen Prism 24J MBS
USN-R '01-present
MarsMan is offline   Reply With Quote
Reply

Tags
sunseeker, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:21 AM.