Originally Posted by namusmc
I have ordered a new 2401W and wondered what current owners think about their likes and dislikes.
The MBS Chassis
Dislikes: Our "W" has been a mixed bag to say the least. We have had some fairly serious issues.
The biggest problems have been Mercedes-Benz Sprinter issues. The DEF system has been problematic since Day One to say the least. When our "W" was delivered it had a Check Engine light. Our dealer took it to the local M-B dealer where it sat for three weeks awaiting parts from Germany. Part of the DEF system had failed and required replacement. In December while we were attending the Charleston, SC FROG event the Check Engine light came on again. This time I had my Scan Gauge installed and was able to provide M-B the Error Code. I was told not to "worry" and to go ahead and drive the unit home and take it to my local M-B dealership. Just outside Charleston the DEF Light also illuminated, an alarm beeped and I went in to "count down" mode on the display. Basically that means you have a combination of 16 starts or 1,600 miles before the unit shuts down. I went ahead and drove it home and took it to the local M-B dealer the following Monday. This time the DEF injector had failed. I'm not impressed with the DEF system on the Sprinter at this point... Nor do I believe that a manufacture should be allowed to disable a vehicle for an emissions issue.
We also had the power door locks replaced and the windshield had a deep scratch that required replacing the windshield. I think our chassis is proof the German's can screw up as well as any American manufacture! The good news is our local M-B dealer has offered outstanding support. I am very happy with the way they have quickly, and very professionally, handled every issue. My biggest concern is that M-B Sprinter dealers can be very far apart out West and we bought the "W" to tour the US and Canada.
The tire valve valve extenders FR installed on the chassis were a total PITA. Since I wanted to install a TPMS anyway we had those replaced with solid steel valve stems. See Here
for the set we used. I also added the 15˚ "bent" option to the front wheel stems. An easy fix but it does mean you cannot rotate your tires easily.
When the MBS is running right it is a pleasure to drive. It handles well, for it size, and is very
comfortable. Ours had the Hellwig sway bar installed at FR so I didn't need to do that upgrade. Our fuel mileage has been as high as 15.5MPG with the cruise control set at around 65MPH. Overall it is pleasant to drive and isn't unduly upset by trucks passing or other traffic issues.
The "W" Floor Plan per FR
The "W" is a very heavy rig and doesn't have a lot of load capacity. With our "W" loaded, and fully fueled, the CAT Scale showed 11,040 pounds without any
water. Since we don't boon dock water isn't an issue but that is still 40 pounds overweight! Since then I removed some stuff but there isn't a lot of payload. The same issue applies to pulling a TOAD, I need to be under 4,000 pounds to not exceed the GCWR. My C-Max and dolly just barely fit...
I knew it would be tight when we ordered our unit but I thought it would be a little better... The disadvantage of being an early adopter!
We have had intermittent slide out issues were the slide needed to be "helped" to deploy or retract. "Helped" meaning I manually pushed on the slide to get it to move. Every thing looked right, there wasn't any strange sounds or obvious issues. Tuesday we got our "W" back from our dealer and they found the front slide motor wasn't performing correctly. No errors on the Schwintek controller but it wasn't "right" so they replaced the motor. Now the slide out works fine...
An expensive option that doesn't do very much in my opinion. The jacks are located so far inboard, near the axle, that the do not stabilize the unit like corner jacks on a trailer. When taking a shower the unit still rocks and rolls since that puts me on the far rear edge of the unit well past the "stabilizers". If Bigfoot does come out with an "upgrade" to make the existing system in to true four corner
"Levelers", as I was told they are working on, it may be worth it. But for now I'm unimpressed...
The "W" floor plan is the most spacious small Class C floor plan I've seen and its perfect for us! We were at the Atlanta RV Show today and no other MBS based, or small Class C, came close to the space in a "W". While our slide out has had some issues it is what makes the "W" worth the price.
We ordered our unit and added a couple options. The new smaller cap wasn't offered at the time so we went with the Entertainment Center instead of the over the cab bunk. It added a lot of storage and a nice large TV. As a "No Cost" option that is well worth it if you don't need the bunk. I would have gone with the smaller cap had it been available when we ordered our unit.
We also ordered the optional diesel generator. There are several threads here about how quickly you can run through as tank of LP using the genset to power the A/C. Twelve to fourteen hours is way too short of time for me. The diesel genset pulls its fuel from the main fuel tank and uses around a half gallon per hour. Diesel is a lot cheaper, and easier to find, than LP so you may want to consider this option.
Hopefully we are getting close to having our "W" debugged.
While it has been annoying at times, especially the M-B DEF issues
, overall we are happy with our "W".