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Old 09-03-2015, 03:12 PM   #11
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Join Date: Jul 2015
Posts: 86
So let me ask this......are you in Pierce county and had to go to the county just north of you? Because I called Fife, Wa and was told they can't accommodate the size either. If it was Seattle I will head in another direction. Any company who doesn't listen to me is out. Don't fill means don't fill. And don't be sloppy. Still would rather have an MBS over domestic gas eater any day.

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Old 09-08-2015, 11:18 AM   #12
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Join Date: Dec 2014
Location: Washington State
Posts: 114
Hey Cfritts ... where have you taken your mind reader training? If you are anywhere near the Emerald Downs area, perhaps we should exchange contact info using this Forum's Private Message system. It would be interesting to compare more notes and maybe even schedule a service simultaneously just to see if the outcomes match!

I did EMail Benz corporate to inquire when or even if I will be getting a survey about my experience. They replied, 48 hours later, that it would be 10 days after my misadventure.

Also did some homework on this particular dealership. This dealership was family owned and very community oriented for many years. It was sold to an individual who owns Bentley, Rover, Jaguar in this area and has expanded to BMW in northern California. Unlike the prior owner's family, this fellow's name has NOT been associated with any charitable causes, events or fund raising that I could find in the local media.

Further, it doesn't appear to be incorporated as a Benz dealer, but, might be owned by a holding company, which is incorporated and listed under this individuals name ... kinda like "Ford" who named stuff after himself.

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Old 09-29-2015, 09:12 AM   #13
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Join Date: Dec 2014
Location: Washington State
Posts: 114
UPDATE: MB USA Ineffective Customer Service

This is the "weasel worded" outcome from Mercedes Benz USA after several attempts (answering Surveys, EMail to MB USA etc.) to resolve an over billing and a brake warranty issue:

"Thank you for your additional email.
We regret your expressed frustration regarding your communication with Mercedes-Benz of Seattle and apologize for any inconvenience experienced.

Since Mercedes-Benz dealers are independent businesses, they are responsible for their own operations and Mercedes-Benz USA, LLC isn't directly involved in their retail sales transactions. Your feedback is valuable in gauging the achievements or shortcomings of this organization and our dealer network. We have shared your comments with the appropriate parties in this organization.

We recognize our apology will not negate the circumstances that prompted your correspondence, but extend it most sincerely."

No interest in dealership service is not what one expects of a "quality" brand.
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Old 09-29-2015, 05:08 PM   #14
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Posts: 1,613
That PR dept person who wrote that should run for office. Sounds like a politicians answer.

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quality, service, brakes

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