PLEASE help! If the brakes on your Sprinter are soft/spongy or there is difficulty in stopping, go to Home | Safercar -- National Highway Traffic Safety Administration (NHTSA)
to register a complaint!
There are MANY folks with this problem--and NHTSA will pay attention if there are enough squeaky wheels. PLEASE be short and concise when registering a complaint--soft, spongy and unsafe brakes.
It only takes a couple minutes and could save your life.
Here is the reply I received from NHTSA today:
Your complaint will be reviewed by NHTSA technical staff and entered into our database. If any additional information is needed, a NHTSA investigator will contact you.
Every complaint is taken seriously, reviewed in detail and analyzed for defects trends. Your complaint is important because it helps to inform NHTSA, other vehicle owners and manufacturers about potential safety concerns. Such information helps save lives, and we encourage you to share the resources available at Home | Safercar -- National Highway Traffic Safety Administration (NHTSA) with your family, friends and others in your community.
WE NEED ENOUGH COMPLAINTS SO NHTSA IS AWARE OF A "TREND"