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Old 07-22-2019, 03:48 PM   #1
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Full slideout in our sprinter

We’ve been having problems with our full slide on our 2016 Sprinter, the rollers keep falling off, it’s been in the shop 3 times and they usually keep it for 3 to 4 weeks until they get the parts to fix the problem, but this is a recurring problem, has anyone experienced problems with the full slide, and how to permanently fix this? 🤬
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Old 07-22-2019, 11:02 PM   #2
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Assuming you have the 2400W, it is important to check the tightness of the roller bracket bolts regularly. Mine do loosen occasionally, and do need snugging up.
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Old 07-23-2019, 06:23 AM   #3
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Design Flaw

It;s a design flaw. There are two issues: the rollers lack sufficient lateral support because of the location and design of the roller bracket and, when the slide is in, the rollers are resting on an area that is too soft to support the weight of the slide resulting in indents which then cause the lateral stress on the roller brackets when the slide is extended. They have those rollers mounted too close to the edge of the plywood floor and there is not enough lateral support for the roller bracket. When the slide is in and you are driving down the road, it is bouncing on those rollers and making indents where the rollers rest. When you go to put the slide out, the rollers get pushed outward as the slide rides up and out of those indents. Because the roller brackets are so close to the edge of the plywood and not adequately supported for the lateral stress, they pull loose. Once you get the rollers reinstalled, you might check for those indents on the bottom of the slide where the rollers rest when the slide is in. You can reduce the likelihood of the rollers being pulled out by filling in those indents with something harder than the aluminum bottom of the slide. They make steel strips that you can install for the rollers to ride on.
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Old 08-01-2019, 04:02 PM   #4
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my 2016 2400W had a roller fall out 2 years ago, Repairs required the slide to be completely removed, I had 4 additional rollers installed as well as longer stainless screws on the original rollers. Just last month on a 2 month road trip, one of the original rollers partially fell out which is worst case as it scraps on the slide undercarriage. Had this roller removed completely as did not want the slide to be pulled totally out ever again. Am going with my current quantity of rollers.

Monalisa Question: did your repairs require the slide to be completely removed? Can you describe?
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Old 08-01-2019, 06:27 PM   #5
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(Replying for Monalisa) When the repair that was done, the slide was removed completely. They replaced all the tracks, motors and one roller. After we took it out upon opening the slide the roller that was replaced flipped on its side. I removed it and we were able to close the slide. At the shop they re-installed the roller without removing the slide. they added an extra roller next to it (aligned on a support of the slide floor) in order to alleviate some weight on that roller. The problem roller was located in the middle of the slide underneath the closet area.
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