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Old 12-14-2017, 03:18 PM   #1
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Jensen

I have the VM9726BT installed in my 2015 Solera 24R. The touchscreen screen functions no longer work. Though the remote allows some control the touchscreen is required for several critical functions. I have done a factory reset (several times) and disconnected the power for a full reboot. No fix. Has this happened to anyone and we’re you able to resolve. Oh, I also contacted Jensen tech services and they said they could not assist me because they no longer support this model.

Thanks
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Old 06-08-2019, 01:00 PM   #2
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Mine just failed too! 2017 Forester 2401W. Would appreciate any info you found re resolution.
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Old 06-08-2019, 01:37 PM   #3
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Replace it. Jensen's are cheaply made.
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Old 06-09-2019, 05:27 AM   #4
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"they could not assist me because they no longer support this model."

I am not sure Jensen supported it when new!

Purchase something better!
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Old 06-09-2019, 08:36 AM   #5
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Thanks. Will start new thread to ask for recommendations on replacement units.
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