Thank you Sunseeker24 for the reply, sorry if I did not make myself clear. When I press on the navigation icon on the screen nothing happens. It is not going on navigation at all, it stays on the menu.
I could not update the software because it was in storage then driven to the dealership where it stayed for 3 months for repairs.
I will check for the NAVIESTRAS TOOLBOX and see what I can do otherwise I will contact Jensen directly.