Yes, its high as possible - here is the repair story so far
So, I go to the (unnamed, so far) dealer of Forest River MBS products, and the first smokescreen I get is that it needs a maintenance, and that it was a 95 degree day, yesterday when I brought it in - as an excuse. The problem, I explained, became first noticed last weekend while in 60-70 degree temps - and the problem duplicated itself Wednesday after being parked since the weekend.
Then, upon further pressing - he did get it into a service tech immediately, who then discussed how it could take 6 hours on propane to get cool enough, and that it is behaving as expected..... it may be technically true, but excuse me?
This is a human health and food safety issue. We have acceptable and un-acceptable standards for this topic.
For instance, if a restaurant's refers are not maintaining a 'spoil-safe' temperature range - they get cited and can be shut down by health department, until all food is destroyed and can demonstrate adequate cooling.
( I think, not sure - but the range is below 43 degrees - but check that out)
In that industry - that is a "All Hands On Deck" emergency putting their customers and their business activity at risk. They get on it, pronto.
Point is, it ain't to bright to be making excuses for a product performance that can cause illness, and is unsafe for consumers. This fridge cannot be used for its purpose - to keep food cold enough to be safe. Period. It is useless.
They said they have to keep it for a few days, then can order the replacement cooling unit, or fridge....... And cannot get it into the shop until about 6 weeks from now. Also, when these cooling units go out, they can fail intermittently, and may not replicate the problem in the shop....
Many people who use Forest River (and Dometic) products are senior citizens, of which I am a cranky one today. Great idea - let's get sloppy with food safety issues in the servicing of those products, and our customers. (not really that funny)
Top it off with the fact that the service mgr whined about having to go through a process to get approval from Good Sam for the Extended Warranty coverage, like it was just too much effort. Luckily, I had the mfg spec sheet with parts numbers, or I don't think he would have done anything. I had to ask him to call Good Sam and get approval, which he did when pressed.
I wonder how many people get sick from food that has not been kept safe due to malfunctioning refers and cooling units.....
Any lawyers want to weigh in?
At the very least, Dometic should train authorized service center techs better about the core purpose of the product and the ramifications of food being kept at 50 degrees and higher - rather than make excuses for malfunction.
I think I'll make some egg-salad sandwiches and hamburgers and treat the service mgr and shop tech to lunch today.
I bought a bag of ice, and put it in the fridge yesterday and this morning, the outside temp is 60 degrees, and my fridge went down to 45 degrees.
Is it safe to eat my eggs, and bacon, hamburger and pork chops ? - and is my mayo good for sandwiches at lunch?
Any food service professionals want to weigh in?
Ron, Debra & Foxy
2010 Forest River Solera - Diesel