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Old 05-07-2018, 01:46 PM   #1
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Slideout Roller Issue

Have a 2016 2400WS. Multiple rollers are underneath the full slide out. the roller brackets are screwed in place with four number 8 by 1 inch self tapping screws. bracket is bolted into a ledge in the RV side wall. The bracket next to the drivers door fellout when extending the slide this weekend. The screws were stripped and sheared in half when the bracket fell out. Wedged bracket in place in order to retract slide. Looks like another poor design as have lubricated rollers every few months to avoid any problems. Anybody else have seen this issue? Need to re-drill and install new screws, but space is not available. Looks like shop repair.
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Old 05-08-2018, 05:49 AM   #2
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There is now slide out lubrication spray at RV dealers.

Stuck rollers and failed slides seems to be a common hassle.
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Old 05-08-2018, 06:09 AM   #3
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I had the same issue, multiple times on my 2016 WS. The first time, last season, the third roller from the front pulled loose. It didn't come out all the way so I was able to push it back in and replace the screws with one size larger. On that one, one of the original screws was twisted off and another was stripped. On our last trip out, the same roller pulled loose again and was wedged under the slideout when I extended it. Just replacing the screws was not enough. I was able to completely remove it. and we continued the trip. The next night, the fourth roller back did the same thing. Again, I was able to remove it, but was hesitant to continue the trip with only four of the six rollers left. I stopped at a Camping World to see if I could get it repaired (silly me!) or get an opinion on whether or not it was safe to continue using it. The recommendation from a very courteous and knowledgeable technician was to not use it. Again, it appeared that one of the screws had been twisted off when assembled and another hole was stripped. We aborted the trip and returned home.

When we got home, my mind was working overtime to come up with a way to repair those rollers myself so that I would not have to take the Solera to a shop, wait weeks for service, pay a bunch of money, and be disappointed with the outcome. That was a strong incentive. I had an idea, which I applied the next day and it seems to have worked. I really did not want to have to have the slideout removed to accomplish these repairs., but there is only two inches of clearance under there to work with.. Here's what I did:
1. I extended the slide out about 2/3 of the way so that I could work under it and it wouldn't be tight against the wall.
2. Using a floor jack and a couple of pieces of 2x4, one to extend the height of the jack and another as a cross piece to support the slide, I raised the slide just enough to take the load off of the rollers.
3. I drilled out the roller brackets to accommodate #12 self drilling stainless steel screws with hex heads.
4. I inserted the rollers, moving them about 1/2 inch farther back from the original holes to get fresh material for the screws to bite, then removed the jack so that the slideout was now resting on the rollers.
5. I used a box wrench to hold the screws in place and turn them while applying downward pressure on them with a prybar resting on a small piece of wood against the bottom of the slide out. That was the tricky part. Once the screws got a good bite, I used a geared wrench to tighten them down.

That fixed the rollers. Then, I went looking for how to prevent this from happening again. I found that there were some small divots where the slideout rests on the rollers when it is in, likely a result of all that weight bouncing around on the rollers while traveling. When the slideout begins to move as you put it out, this would apply some slight outward pressure on the rollers until they are out of the divots. Those rollers are not designed to withstand any sideways pressure. I filled the divots with J.B. Weld and sanded them smooth. There was also a bit of overspray on the rollers from the paint shop. I cleaned them off and lubricated the roller surface and the rollers themselves with silicone.

I have operated the slide in and out four or five times since making the repairs and so far it looks like everything is working as it should. We're off on another trip next week, so hopefully all will be well.

Good luck to you. You are right that this is a design weakness. Newer units have a steel plate under the slide for the rollers to ride on. I've thought about adding those, but that would raise the slideout by the thickness of the plates and I'm not sure how that would affect the rest of the mechanism. But, if I this problem continues, that will likely be my next step. Hopefully, I won't have to worry about it.
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Old 05-08-2018, 10:35 AM   #4
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Thanks, great post!
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Old 05-08-2018, 11:08 AM   #5
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I would think that a piece of 12 ga sheet steel cut the depth of the slide and maybe twice as wide as the roller would do for reinforcement. That would only add 3/32 to the height which I doubt would have an effects on the mechanism as that is pretty tight for "housebuilding."
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Old 05-08-2018, 03:27 PM   #6
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All rollers and tracks have been sprayed with lithium grease routinely. Roller that fell out spun freely so was not frozen in place. Slide out undercarriage does show multiple indentations and weight stress on the track line. You did a great personal fix, but I don't have the same capability. You are right on all issues. I do have extended service plan for $100 deductible. Will have the shop replace all screws and add additional carriage track support and will provide a copy of your resolution to them. NEED solid fix as travel 1/2 time. Should not expect a 2016 RV to have the number of issues that I have had to deal with. It's like a 10 year old car. The service plan has been worth it for the repairs. This slide out repair will not be cheap but you should not have to cross your fingers every time u push the slide out button.
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Old 05-14-2018, 03:39 PM   #7
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I am currently waiting for a new roller for my slide out; under warranty, thank goodness. I had noticed that one roller was marking the bottom of the slide out differently than the other rollers. Had dealer service crew look at; they discovered that the roller was out of round; slightly oval shaped. Might be wise to confirm once in a while that the rollers are round. When they work on it, I plan to take a look at the faulty one and double check with the tech that the others look round. Hard to say if it came that way from the factory or if a concentration of weigh caused it to flatten some.
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Old 05-14-2018, 11:07 PM   #8
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All the above helpful posts got me thinking about the rollers on my own slide. Since my 2016 2401W was home with the slide out, I checked the roller bracket bolts. With a 14mm socket, every bolt I checked needed at least a turn to be snug again. This five minute job probably saved me from some heartburn down the road.

Love this forum! Thanks to all the knowledgeable posters here.
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Old 06-05-2018, 10:05 AM   #9
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Quote:
Originally Posted by namusmc View Post
All the above helpful posts got me thinking about the rollers on my own slide. Since my 2016 2401W was home with the slide out, I checked the roller bracket bolts. With a 14mm socket, every bolt I checked needed at least a turn to be snug again. This five minute job probably saved me from some heartburn down the road.

Love this forum! Thanks to all the knowledgeable posters here.
When checking those roller bolts, you might also want to check the screws that hold the roller brackets in place. There is a lot of stress applied to the inboard screws especially. They're very difficult to get to, however. I used an s-1 bit that I fit into a quarter inch ratchet wrench. There's not enough room to get a socket in there, so this is the only way that I could figure out how to tighten them. Some of them had to be replaced with longer screws since they had pulled all the way loose. Those screws are going into the edge of plywood, so they don't get much of a bite to begin with. I attached a picture of the tools that I used to get to those screws.
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Old 06-06-2018, 05:02 AM   #10
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The screws are the issue, not the bolt that goes through the roller.
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