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Old 07-21-2018, 06:08 PM   #1
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Warranty Woes

So have about 5000 miles on the motorhome, just took a trip to Montana over the 4th to see family. Discovered 4-5 minor warranty issues on the trip (propane door is stuck, stairs won't retract unless the engine is running, etc.) Call our local Forest River dealer, Funtime RV to schedule an appointment, and first thing he asked me was did I buy it there. I told him no, bought it in Spokane (saved about 10k) and he proceeds to tell me he can't get me in for a month, and said it would take FOUR months to fix. Proceeds to tell me they take care of THEIR customers first. I just about hung up on him. Nice to see such great customer service from Dealers for an item that cost almost $100,000. I have read other posts where this seems to be a theme at some dealers. The automobile industry dealers sure don't work like this. What kind of oversight does Forest River have on these dealers that they pull this garbage? Or do they just care that the dealer is selling their product?
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Old 07-21-2018, 06:17 PM   #2
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So have about 5000 miles on the motorhome, just took a trip to Montana over the 4th to see family. Discovered 4-5 minor warranty issues on the trip (propane door is stuck, stairs won't retract unless the engine is running, etc.) Call our local Forest River dealer, Funtime RV to schedule an appointment, and first thing he asked me was did I buy it there. I told him no, bought it in Spokane (saved about 10k) and he proceeds to tell me he can't get me in for a month, and said it would take FOUR months to fix. Proceeds to tell me they take care of THEIR customers first. I just about hung up on him. Nice to see such great customer service from Dealers for an item that cost almost $100,000. I have read other posts where this seems to be a theme at some dealers. The automobile industry dealers sure don't work like this. What kind of oversight does Forest River have on these dealers that they pull this garbage? Or do they just care that the dealer is selling their product?
Even if you had purchased from them they'd probably still take six months to fix several minor things...and probably screw them up, too!

Your best bet is to find a mobile RV repair units and then get Forest River to authorize them to fix said warranty issues.

You'll have to pay their road fee most likely, but how much are those four to six months worth to you?

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Old 07-21-2018, 06:20 PM   #3
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You should have look at the back of the brochure regardless of the cost I believe FR mentions that very thing. The RV industry is not the auto industry. If you want fast service take it to the dealer you bought it from or call FR and see if they will authorize a non-FR repair. Why should a dealer be concerned about supporting you when you didn't support them? Like you I was ignorant about how service works but solved my warranty issues by traveling the four hundred miles back to the selling dealer I didn't get upset I made a fun trip out of it.
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Old 07-21-2018, 06:39 PM   #4
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You should have look at the back of the brochure regardless of the cost I believe FR mentions that very thing. The RV industry is not the auto industry. If you want fast service take it to the dealer you bought it from or call FR and see if they will authorize a non-FR repair. Why should a dealer be concerned about supporting you when you didn't support them? Like you I was ignorant about how service works but solved my warranty issues by traveling the four hundred miles back to the selling dealer I didn't get upset I made a fun trip out of it.
Do Forest River dealers get reimbursed for labor charges like car dealers? If so then it is exactly like the auto industry. I don't have a problem waiting a month to get in, it was his snarky attitude that it was basically going to sit for four months.
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Old 07-21-2018, 06:45 PM   #5
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I wish I could answer that, what has been implied (by my local flagstaff dealer) is the payback is nowhere close to the actual (that could be collected) labor costs. I'm on your side with the attitude no call for that. I apologize if you felt I was ragging on you I was just saying how it is.
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Old 07-21-2018, 06:56 PM   #6
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You would think that the RV manufacturers would require their dealers to provide good service if they are going to sell the brand. Even if you do buy local there are people who relocate and take their RV to another part of the country or what happens when you are traveling? I bought about 12 RVs from my local dealer, every RV I ever purchased except for my first pop-up. When I bought my last Cedar Creek from Ohio (my local dealer does not sell CC but they do have Forest River brands) I first called my local dealer and they assured me I would get the same service their customers get.
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Old 07-21-2018, 06:58 PM   #7
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Dealers also get a lot of non warranty work which usually takes priority over all warranty work just because they make the most money on it. Anything on the minor end of fixing you'll be much happier if you can do some research and fix yourself. You'll gain some knowledge of the beast, and won't lose her for 4-6 months.
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Old 07-21-2018, 07:25 PM   #8
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I wish I could answer that, what has been implied (by my local flagstaff dealer) is the payback is nowhere close to the actual (that could be collected) labor costs. I'm on your side with the attitude no call for that. I apologize if you felt I was ragging on you I was just saying how it is.
No didn't think that at all, my question was an honest one. If they do only get a fraction of reimbursement for their labor then shame on Forest River. The only car I ever owned under warranty was way back in 1997, a Ford Ranger. I had to have the seat replaced 3x due to the foam disintegrating. Each time it was a one day deal and they bent over backwards, making me think they go reimbursed very well from Ford.
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Old 07-21-2018, 09:03 PM   #9
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All I can comment on is the steps. There is a switch by the Battery Control Center to retract them. If the switch is not engaged, the steps will open when the door opens and they will only retract when the engine is started. That's the way it is designed.
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Old 07-21-2018, 11:49 PM   #10
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browser, a common mistake owners make is assume that the RV Industry works like the Auto Industry.
It couldn't be farther from the truth.
The only thing that they have in common, is that they both sell things on wheels, at dealerships.

Every RV forum on the Internet, has thousands of threads about what you experienced.
It's very common and very well known in the RV community and happens with all brands, not just FR.

That's why many of us use independent RV shops or mobile RV tech's instead. You just have to get pre-approval from FR and be willing to be reimbursed.
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