Reply
 
Thread Tools Display Modes
Old 06-14-2019, 11:58 PM   #1
Junior Member
 
Join Date: Apr 2019
Posts: 4
Problems with RiverStone

We have had problems with our Riverstone since it was only a couple months old and the problems have gotten worse and more numerous. Forest River states on their website that customer satisfaction is their #1 priority yet we have been virtually ignored, numerous phone calls and emails not returned. We are seriously regretting this purchase and feel like we paid for a new custom order trailer and got a used broken piece of junk. It looks pretty but the quality and workmanship just aren't there. We have fixed quite a few things ourselves because we got tired of waiting for answers that never came and are out of pocket on things that we shouldn't be on a supposedly new, quality, tested trailer. We wish we could go back in time and buy something else, this has been a very stressful experience. This was supposed to be our dream trailer and it has turned into a nightmare. Now what?
__________________

Sammy94 is offline   Reply With Quote
Old 06-15-2019, 01:56 AM   #2
Junior Member
 
Join Date: Apr 2019
Posts: 4
Thumbs down 39RKFB

We bought a 39RKFB last fall and have had a lot of problems, some of them pretty major. The lack of concern and customer service from Forest River is unbelievable. We are not happy campers! First problem came up when the trailer was only 2 months old and things have gone downhill from there. We are seriously regretting the purchase and don't know what to do next to get help. In answer to the fridge question with slides in, you can get to the fridge if you climb over the table, unless you're short like me! So obviously I would NOT recommend a Forest River product at this time unless they start stepping up and showing us the customer satisfaction they talk about on their website!!!!
__________________

Sammy94 is offline   Reply With Quote
Old 06-15-2019, 06:41 AM   #3
Senior Member
 
Join Date: Dec 2017
Posts: 410
Sorry about your issues with your Riverstone. Your experiences are quite the opposite of mine. Not only did Riverstone warranty and fix my punch list of repairs (mainly minor fit and finish) after 6 months of a lot of use, they good will replaced my awnings (color didn't match with paint). Warranty staff even came out to the dealership to oversee my concerns. Curious what issues you have, who have you dealt with, and what steps you've taken to mitigate the issues. Is this a dealer or Riverstone issue. Regardless, I hope you get your concerns addressed. I love my 38MB, using it 180 days last year.
Rusty
__________________
2019 Riverstone Legacy 38MB
Full Paint Merlot/All Options
2015 Black Ford Platinum Diesel F-350 Dually
lcv800 is offline   Reply With Quote
Old 06-15-2019, 09:22 AM   #4
Senior Member
 
Join Date: Oct 2017
Posts: 173
Always curious when a new poster comes to a forum and starts a rant with no details of the problems they are having, at this point it’s just bashing. Not saying you are not having issues but please state what they are and maybe you will receive some help.

As stated by the previous reply, our 38 FB 2 has been great and the folks at RiverStone will help when needed.
Fishrsafe is online now   Reply With Quote
Old 06-15-2019, 09:32 AM   #5
Senior Member
 
Capt. Mike's Avatar
 
Join Date: Dec 2012
Location: Franklin County, MO
Posts: 2,106
Quote:
Originally Posted by Sammy94 View Post
We have had problems with our Riverstone since it was only a couple months old and the problems have gotten worse and more numerous. Forest River states on their website that customer satisfaction is their #1 priority yet we have been virtually ignored, numerous phone calls and emails not returned. We are seriously regretting this purchase and feel like we paid for a new custom order trailer and got a used broken piece of junk. It looks pretty but the quality and workmanship just aren't there. We have fixed quite a few things ourselves because we got tired of waiting for answers that never came and are out of pocket on things that we shouldn't be on a supposedly new, quality, tested trailer. We wish we could go back in time and buy something else, this has been a very stressful experience. This was supposed to be our dream trailer and it has turned into a nightmare. Now what?
numerous phone calls and emails not returned.
Phone calls and emails to whom? Who have you been addressing your problems to? Your first contact should be your dealer, not the factory. What is the dealer telling you about your issues? (And what are they, really?)

Hope you get some satisfaction, but your post kind of looks like a rant rather than an attempt to solve a problem.
__________________
Mike and Yvonne
and Sophie, the little white dog
2017 Columbus 320RSC
2015 Chevy Silverado 2500HD Duramax 4X4
“It's not how old you are, it's how you are old.”Jules Renard
"It's not the years...it's the mileage." - Indiana Jones
Capt. Mike is offline   Reply With Quote
Old 06-16-2019, 06:02 AM   #6
Senior Member
 
Join Date: Jan 2012
Posts: 3,834
Quote:
Originally Posted by Capt. Mike View Post
numerous phone calls and emails not returned.
Phone calls and emails to whom? Who have you been addressing your problems to? Your first contact should be your dealer, not the factory. What is the dealer telling you about your issues? (And what are they, really?)

Hope you get some satisfaction, but your post kind of looks like a rant rather than an attempt to solve a problem.
I would agree here with Capt. Mike but I have relayed his post to FROG Bob while at our Brass Ring Rally so hopefully this person can get directed to someone who can assist them.
__________________
2017 River Stone Legacy 38mb
2001 Kenwoth T2000
2008 Smart on deck
dblr is offline   Reply With Quote
Old 06-19-2019, 08:43 AM   #7
Retirednut1
 
Join Date: Jun 2018
Location: NC
Posts: 5
Riverstone has quality control problem

I love the look and layout of my 39FK. I don't think the complaints are bashing, they have serious problems not unlike most manufacturers of RV units. My unit is now one year old have had 64 items repaired. So far as long has you bring it back to Shipshewana they will fix them. Problems as a hold range from lights not working to outside paint bubbling. One control replacement to power reel replacement. So far customer service has been painful to deal with. For the ones that have been lucky, wait and pray that your unit will not have serious problems. This is my fifth unit, I expect problems no matter how much you pay but Forest River needs to address their quality control and customer service. If ten people read these reviews and decide not to buy a Riverstone that's 50 or 60 thousand dollars cost X 10 =$600,000. You would think that would raise a red flag to upper management. Good luck to all us bashers.
Retirednut1 is offline   Reply With Quote
Old 06-19-2019, 10:52 AM   #8
Senior Member
 
Join Date: Dec 2017
Posts: 410
If ten people read these reviews and decide not to buy a Riverstone that's 50 or 60 thousand dollars cost X 10 =$600,000.

I want to know where you can get a Riverstone for 50 grand? LOL. But I understand your point. Hope your issues get resolved.

Rusty
__________________
2019 Riverstone Legacy 38MB
Full Paint Merlot/All Options
2015 Black Ford Platinum Diesel F-350 Dually
lcv800 is offline   Reply With Quote
Old 06-20-2019, 06:09 AM   #9
Senior Member
 
Join Date: Jan 2012
Posts: 3,834
To the OP check the link below and reach out to Bob Byrne I did point out your issue to him while at a rally but not sure he has contacted you yet. He might be able to steer you in the right direction for help.

FROG Contact Us
__________________
2017 River Stone Legacy 38mb
2001 Kenwoth T2000
2008 Smart on deck
dblr is offline   Reply With Quote
Old 06-20-2019, 07:20 AM   #10
Senior Member
 
Join Date: May 2017
Posts: 3,428
4 days and no reply. Drive-by Rant and Run.
__________________

TheWolfPaq82 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 11:35 AM.