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Old 05-27-2019, 07:58 PM   #1
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Join Date: May 2019
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NoBo 10.5 Awning Issues

Has anyone had issues with the Batwing awning being mounted to the Rhino Rack Vortex bars?

We bought our 10.5 from Couches in Ohio and 30 minutes from the dealership, the Batwing awning went sailing off the camper down the interstate at 70mph. Crushed the ends of the vortex bars and shredded the awning. Luckily no one was directly behind me and was hit by the 50lb awning flying through the air!

We filed a warranty claim over 3 weeks ago with Couches and havent heard a word from them. No returned phone calls or emails from their warranty dept.

In the meantime, we have a NoBo with no awning which makes a using this thing a bit uncomfortable with no shade or rain protection.
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Old 05-27-2019, 08:17 PM   #2
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This is what I was afraid of with such a high volume dealer.. they sell it to you but arent willing to help if you have issues. Sorry this is happening.. have you tried getting a local nobo dealer to warranty this? Forest River should cover that.
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Old 05-27-2019, 08:29 PM   #3
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I was a bit nervous about it myself. The only issue is they were the closest dealer to us that had the 10.5 in stock and they were still 5 hours from us.

I havent reached out to another dealer yet but if I receive no responses from Couches in the next few days, I will definitely be reaching out to a closer FR dealer to see if they can and/or are willing to help.
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Old 05-30-2019, 06:09 PM   #4
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It simply was not tightened down from the factory, that is the ONLY way it would have came off. I have the batwing on my rhino rack system on my ARE camper shell (I have a 16.7 NOBO so its not on there obviously). But rhino rack is a quality brand, it was simply a QC issue from the factory.
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Old 06-11-2019, 12:15 PM   #5
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UPDATE

For those interested. After nearly 4 weeks of no returned calls or emails, I decided to leave a "review" of Jeff Couches RV on Google laying out my experience. The very next morning, I received an email from the lady I spoke to on the phone originally to file the claim (coincidence?).

She stated she had just filed the claim that morning! Nearly 4 weeks after I reported it and sent them the images they requested! That was on June 6th and havent heard anything from them since. We'll see how long this takes but not looking positive at this point.
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