Reply
 
Thread Tools Display Modes
Old 06-09-2015, 01:11 PM   #1
Member
 
Craigban157's Avatar
 
Join Date: Jun 2015
Location: Bangor, Maine
Posts: 67
First and last forest river product

I bought a new Salem Cruise Lite 261 BHXL, picked it up May 28,2015.
I set it up in my yard for a few days to test things, the furnace did not work, not a big deal, still under warranty. Everything else seemed ok. I got a camp site for the month of June and setup, now the oven does not work, got back last night to water all over the floor, the water pump is leaking.
Next the CD player does not work.
I called the dealer and they said, "O-well bring it back and we will fix it".
After doing some reading and research I find out that the dealer has to get all warranty work approved by Forest River before they can fix things. Now I have to tow back to the dealer, 200 miles round trip, so that's 400 miles to take it back and then go back and get it when repairs are done. I talked to the nearest RV dealer to me and they said they would be happy to work on it, but they don't do warranty work for Forest River products anymore because of there hard to deal with warranty policy's. I shopped around for RV's and found some nice used ones, but I decided to go with a new one so I wouldn't have these problems, at least for a few months. I know that you can expect problems with any new or used Rv, but I didn't expect this many problems so soon with a new unit. So now I have a NEW RV that is going to be tied up for who knows how long because of poor quality control. Sorry for the negative post and rant, I hope others are having better luck.
__________________

__________________
2015 Salem261 BHXL
2016 GMC Sierra 2500HD
2015 nights camped 90
2016 nights camped so far 120
Craigban157 is offline   Reply With Quote
Old 06-09-2015, 01:17 PM   #2
Senior Member
 
Join Date: Nov 2014
Posts: 873
Sorry about your teething problems. Personally I cannot say enough good things about FR and their customer service. Even after 10 years I can call and get my parts in a couple of days.
BTW after 10 years, I have never had a factory defect needing warrenty work.
__________________

__________________
donniedu is offline   Reply With Quote
Old 06-09-2015, 01:24 PM   #3
Senior Member
 
cdangel0's Avatar
 
Join Date: Aug 2014
Posts: 148
Let's see if we can trouble shoot the issues before you have to take it back to the dealer.

Oven's not working? I'm assuming you mean the flame inside won't light? Do the burners on the stove light? Can you smell propane? Did you check the connections at the propane tanks to ensure they're tight? Please define "not working" and we can try to help. I'm suspecting since there's an issue with the oven AND furnace (both propane systems) that there's something related.

CD Player - Again, please define does not work - doesn't play any CD, doesn't play a CD you burned from your computer? Wont' turn on? Won't play through outdoor speakers?

Waterpump is leaking - have you been able to identify from where it's leaking? Is it just a hose connection that you can tighten and resolve?

From the vague descriptions of problems, it may not have anything to do with quality control, it could just be bumps going down the road that have loosened some things up, jiggled some things loose.
__________________
Craig & Lynn D'Angelo
Delaware

cdangel0 is offline   Reply With Quote
Old 06-09-2015, 01:28 PM   #4
Site Team
 
Platokidd's Avatar
 
Join Date: Aug 2012
Location: top side land of Lincoln
Posts: 6,436
Takes about year to work all the bugs out, so hang in there. The warranty process can take some time as well. The more you can fix / replace yourself the better.
__________________
2014 LaCrosse 323RST-TE-C
2009 Chevy 2500HD Z71
nights of camping
2017-67 / 16-92 / 15-73 / 14-60 / 13-33
Seasonal
Platokidd is online now   Reply With Quote
Old 06-09-2015, 01:29 PM   #5
Member
 
camping baba's Avatar
 
Join Date: Jun 2015
Location: Mass
Posts: 215
I just took del. of our new 5r . We ordered it with a remote fan in the kitchen but it was installed in the bathroom .when we told the dealer about it we were in contact with FR and they shipped the correct one overnight air and paid the dealer to install the fan .after the work was done I received two calls from FR . The first call was from customer service and the second one from the production manager to see if all went well . I am sorry for your troubles . I hope when you do take it to the dealer that they take care of all your problems and that you can have the rest of the summer trouble free.����
__________________
camping baba is offline   Reply With Quote
Old 06-09-2015, 01:30 PM   #6
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Is the propane on?
Have you purged the air?
Did furnace blower come on?

All the items you talk about not working should have been gone through with you during pdi.
__________________
TURBS is offline   Reply With Quote
Old 06-09-2015, 01:31 PM   #7
Senior Member
 
Join Date: Aug 2014
Location: West Jordan, UT
Posts: 829
Sorry to hear about the problems. The RV industry has problems as a whole and no brand/manufacturer is perfect. This is the exact reason a PDI is important, very important and CRUCIAL.

Did you get a full PDI? Meaning did they fill the tanks, start everything and show you that everything functioned and how to operate it?

In addition to that, I know you have a warranty but often times you can address most common problems yourself. Have you done troubleshooting on the heater (is it a propane problem, ignitor, thermostat) and pump (loose connection, cracked housing, valve in the wrong position)? The CD there is not much troubleshooting other than seeing if any of the features work.

If you can get some things worked out yourself you may be better off not dropping it off so you can camp for the summer and then drop it off later after the season to get the remining things done. My dealer told me if I need anything done I can bring it there for assessment, take it back home with me, they will order parts and get authorization then I can bring it back to get the work done so it is not just sitting there idle and me not being able to use it. This only works for smaller non-crucial repairs.

Also, did you get the 2nd year warranty, this second year helps with what I mentioned above.

Good luck and let us know what happens and what you decide to do.
__________________
2018 XLR Nitro 36T15
2015 GMC 3500 6.6/Allison

Nights Camped (2017- 16) (2016-13) (2015-13)
SuicideSaints is offline   Reply With Quote
Old 06-09-2015, 01:36 PM   #8
Member
 
Craigban157's Avatar
 
Join Date: Jun 2015
Location: Bangor, Maine
Posts: 67
Thanks for the reply and the offer to help.
Pilot light will not light, yes the stovetop works and the hot water heater, propane tanks are full.
Radio and speakers work, CD will not go into player, I try to put a Disc in and it says no Disc, Disc will only go in about half way.
Water pump seems to be leaking around the pump case, looks like the case is cracked.
__________________
2015 Salem261 BHXL
2016 GMC Sierra 2500HD
2015 nights camped 90
2016 nights camped so far 120
Craigban157 is offline   Reply With Quote
Old 06-09-2015, 01:39 PM   #9
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Any in site on furnace? What's it doing or not doing to be exact?
Btw it take me about 20 minutes, about 10 trys and alot of patience to get my oven going the first time out every year.
Eventually the pilot will stay lit and work.

TURBS
08 duramax tuned n modded
2011 32bhok Sabre
2015 camping "9 nights"
__________________
TURBS is offline   Reply With Quote
Old 06-09-2015, 01:40 PM   #10
Senior Member
 
Join Date: Apr 2015
Posts: 240
I have worked in manufacturing and can tell you that based on the number of complaints on this board about FR products that the quality control (QC) of FR is poor, even by industry standards.

If cars had this many factory issues, they would go out of business. But buyers of RVs tolerate poor quality, and so the manufacturers don't make much effort to improve existing ways of doing things. For example, mounting the ACs on the roof the way it is done on almost all RVs is a very poor design. But it is easy to duct throughout the coach, so they continue to do it that way. But it is noisy and drips water. If customers complained, they would change this design.

Another example....Dometic almost has the entire RV appliance market sewn up. So no matter who you buy your coach from, you will likely have Dometic in it. But in many ways the Dometic line is a poor quality product, intended for only occasional use. People don't use their RVs all the time, so it is many years after purchase before problems show up. Manufacturers know this, and as long as they can last until warranties expire, they will be making money.

Here's another example: Most 5th wheel RVs that aren't self-leveling use a front landing gear and scissor jacks for stability. That design has remained constant through the years. Not because it is a particularly good design, but because there is no incentive for change.

So the companies who do this find that their profit is high, they don't have to have particularly skilled craftsmen on the assembly line, and if problems are noticed, they just have to give you a hard time knowing that the more they delay the better it is on the bottom line.

Now, to be gracious, there are many dedicated customer support people at FR who will try to help you. But that doesn't change the fact that these companies are making huge profits by keeping things the same every year. Berkshire Hathaway is a conglomerate who see FR as just another money source, and whenever they can cut corners, they will (as a corporate policy). If that were not true, you would not have all these issues about lines not being connected, trash left in tanks, poor workmanship, gaps in compartments, poor fit and finish, etc. Manufacturers know HOW to do better, but they just don't have the incentives.Until that changes, it will be business as usual, and occasionally someone like our friends who started this post will get the short straw. Sometimes we get a unit that was put together right, but sometimes not.

My attitude would be to demand satisfaction until you get it. Its a big hassle, but you are fighting a fight that needs to be fought for RV owners everywhere. If enough complaints are raised, upper management will notice because sales will fall. Once that happens, changes will happen on the factory floor.

It's just business 101...
__________________

__________________
MOODMAN is offline   Reply With Quote
Reply

Tags
forest river

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:33 AM.