We've been in our Hemi 282RK for a little over a year now. We're seasonal in a campground, and it's my home away from home as my work takes me to the opposite end of the state of Ohio. In 2014, I was in it an average 4 days a week 2 1/2 - 3 weeks a month from April through November. I've had 2 problems. One was the remote wasn't programmed when I got the trailer (minor annoyance as I can certainly push a button), and two a problem with the black tank.
Both my dealer (Avalon RV in Medina, OH) and FR took care of #2 (pun intended
) immediately and had me back up and running in less than a day. While at it, the tech called Lippert and got the remote working.
I've had nothing but positive experiences with both Avalon and FR.
Trying to keep the proper perspective, I didn't buy a $350K home on wheels so my expectations of comparing to my home have to be completely different.
Perhaps I am one of the few fortunate ones, but I did not find my new TT a mess, full of construction debris, or things that didn';t work. Avalon let me have as much time as I wanted to do the pdi, said if I wanted 2 days it's OK with them. (I spent 6 hours). I told them what I ecxpected and they had all systems up and running on all sources (shore, propane, bttery), fresh tank filled, ran the pump, heaters, refrig, ran all the water faucets, toilet, etc, and then showed me how to empty the tanks and flush the black tank. We took videos, pictures, and notes. the few minor annoyances such as cabinet doors that didn't close properly, a piecce of trim that wasn't on good enough, were fixed while we were doing the paperwork.
While I don't argue with those who have had problems, I just didn't find that to be the case with my experience. I don't think FR makes "bad" product. I do believe using a good reputable, well staffed dealer will go a long way.