Reply
 
Thread Tools Display Modes
Old 07-25-2014, 08:55 PM   #11
Plain Old Member
 
Join Date: Nov 2012
Location: Full Timing in South Louisiana
Posts: 1,938
The QC has definitely taken a dive, but, look at the sheer quantity of units the market is spitting out now. You cannot build the same unit twice as fast and expect the same quality. The market is so fast now, I'm hesitant to buy anything until it slows down again. Or, as my wife and I have discussed a lot over the last few years, just build our own.

In our case, we sold our house and wrote a check for our rig to full time. So you can imagine my thoughts when we started having issues. This is the first rig we've had that was paid for, and it makes a big difference in your gut feeling when things go wrong. At least with the finance, you're out some money, but you're not out the whole $50k plus with a problem sitting in your lap.

I think most brands are in a close race in quality. It's the dealer, service, and help from the manufacturer that will make or break you.

Is your dealer taking care of things so far?
Have you contacted the factory service directly to see what their thoughts are?
Don't let your dealer play middle man if they're a problem. Go directly to the source, in a polite manner.
__________________

__________________
John and Rebecca Dickson
Emma-7 / Little John-5 / Iva-1
Full Timing Again, Rev B
2013 Ford F-350 Lariat CC LB PSD
2015 SOB TT - With OC's Awning Poles (#8)
At least in Heaven, RVs will be perfect, and I won't have to keep fixing them.
BigJohnD is offline   Reply With Quote
Old 07-25-2014, 09:08 PM   #12
Member
 
jdavis12373's Avatar
 
Join Date: Apr 2014
Location: South Carolina
Posts: 37
My dealer has been great . I talked to some customer service guy but wasn't to thrilled with him . But that was before the wall started turning loose . He just wanted to find a closer dealer cause its a 150 mi round trip and that's the part he took out of the whole conversation . I told him it was that far and I had lost three to six hours Each trip not to mention the fuel . I run my own business and I get 65 an hour and my time is valuable to me but he kinda blew me off but I get off this trip sunday and I'm taking it to the dealer friday so I'm hoping they will take care of it . They said they would make it rt so I'm crossing my fingers


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel
__________________

__________________
jdavis12373 is offline   Reply With Quote
Old 07-25-2014, 09:25 PM   #13
Camper Less Camping
 
Cajun Po-Boy's Avatar
 
Join Date: Apr 2012
Location: NW
Posts: 3,642
Quote:
Originally Posted by jdavis12373 View Post
I'm not fixing anything its brand new under warranty . I also cant afford a trip to the factory . Im in sc the factory is way out in Indiana im on my last bit of vaction rt now . And who wants a new camper that has had a whole side replaced ? They need to buy it back or give me an even trade out . I'm not trying to be combative just venting


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel

Hang in there as others stated, between your Dealer and more importantly the Factory, will eventually get it right for you. Unfortunately, as others have gone through similar problems and more & posted their results here, they won't buy back your rig or trade it on another but will do whatever it takes to make the repairs.

Keep us posted on your results and hope for a quick solution!


Sent via Cajun Po-Boy's Tech Gear
__________________
2013 Sabre 32RCTS-6 (sold)
Family of 4 whose always on the GEAUX!
Cajun Po-Boy is offline   Reply With Quote
Old 07-26-2014, 07:00 AM   #14
Member
 
jdavis12373's Avatar
 
Join Date: Apr 2014
Location: South Carolina
Posts: 37
Well I'm not gonna be satified til they trade it or buy it back i had rather even trade for another manufacturer . I will involve a lawyer if need be


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel
__________________
jdavis12373 is offline   Reply With Quote
Old 07-26-2014, 07:17 AM   #15
Phat Phrog Stunt Team
 
AquaMan's Avatar
 
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 6,477
Quote:
Originally Posted by jdavis12373 View Post
Well I'm not gonna be satified til they trade it or buy it back i had rather even trade for another manufacturer . I will involve a lawyer if need be


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel
It seems you have already made up your mind on the direction you are taking. I doubt you will have the luck you are looking for, though. Your issues can be fixed. Have you been to the dealer on this slide issue to see what the real issue is?
__________________
2016 Georgetown 364TS
Nights Camped 2017 - 49
AquaMan is offline   Reply With Quote
Old 07-26-2014, 07:22 AM   #16
Member
 
jdavis12373's Avatar
 
Join Date: Apr 2014
Location: South Carolina
Posts: 37
Not yet im still camping til sun


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel
__________________
jdavis12373 is offline   Reply With Quote
Old 07-26-2014, 07:38 AM   #17
Phat Phrog Stunt Team
 
AquaMan's Avatar
 
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 6,477
Quote:
Originally Posted by jdavis12373 View Post
Not yet im still camping til sun


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel
At least you're still camping in it! Could be worse. Like others have said, take a deep breath, and give the dealer and factory a chance to address the issues. Your 25 yr old Allegro could have been the same headache for the original owners.
__________________
2016 Georgetown 364TS
Nights Camped 2017 - 49
AquaMan is offline   Reply With Quote
Old 07-26-2014, 07:28 PM   #18
Plain Old Member
 
Join Date: Nov 2012
Location: Full Timing in South Louisiana
Posts: 1,938
Keep in mind, if you so much as throw the "lawyer" term out there to Forest River, you're on your own, or at least they'll help as little as possible. In that case, proceed with your plan B and move to another brand. As big a company as they are, believe me, they've dealt with that threat before, and know how to work it.

You could trade for another brand, and you might find yourself on that brands forum with the same or worse scenario. Trust me. If you buy another brand, and it's great, you'll swear it's better, all the while a guy with the same thing has got a lemon. It's a crap shoot. Just like you said your Allegro was great. Mine wasn't. Just the gamble you take.
__________________
John and Rebecca Dickson
Emma-7 / Little John-5 / Iva-1
Full Timing Again, Rev B
2013 Ford F-350 Lariat CC LB PSD
2015 SOB TT - With OC's Awning Poles (#8)
At least in Heaven, RVs will be perfect, and I won't have to keep fixing them.
BigJohnD is offline   Reply With Quote
Old 07-26-2014, 07:33 PM   #19
Member
 
jdavis12373's Avatar
 
Join Date: Apr 2014
Location: South Carolina
Posts: 37
I understand that and agree my point is why should have to just settle we all have made them a big company thats what sucks


Salem hemi 356qbq 5er towing with a 2500 hd duramax diesel
__________________
jdavis12373 is offline   Reply With Quote
Old 07-29-2014, 06:26 PM   #20
Boss Ox & Drovergirl
 
oxcamper's Avatar
 
Join Date: Feb 2014
Location: N.E. Ohio Snow Belt
Posts: 671
I heartly disagree with the "it happens" philosophy. It shouldn't happen -- period. Minor drips, leaking faucet, misaligned cabinet doors, sure - but it still shouldn't happen. But what jdavis is talking about sounds like more than a minor drip -- on a brand new trailer no less. Having your front cap fall off on a trip? That's serious. Sure they fixed it, but what did they do prevent it happening again? Try buying a $40k car and have the inner door panel come loose every time you open the door. Is that acceptable? No, the car manufacturer wouldn't put out a vehicle with that poor quality. If it did get by, it would get fixed pronto! If it happened frequently enough, the manufacturer would be out of business fast.
RVers spend a significant amount of $$ as a group, and we're told everyone has issues with new trailers and we should just deal with it . Why? Why are we so complacent?

BigJohnD, with all due respect (and I'm not looking to start a fight here), why shouldn't we expect perfection? It is a customer driven consumer world we live in. In any industry (except the RV industry is seems) the customer's satisfaction and expectations come first because that is what keeps companies in business. I believe the manufacturer's will come up to the level of our expectations, high or low. If we accept poor quality, or expect we'll have quality issues, then that's exactly what we'll get.
By the way, I have had issues with my Hemishpere, the dealer did take care of them immediately to my satisfaction, BUT I still shouldn't have had those issues.

I am the North America Quality Assurance Director for a major chemical company and I deal with customer complaints from MAJOR manufacturing entities. They demand immediate responses and containment programs for items such as typos on labels, sending the wrong kind of drum (plastic vs, steel) even though the product in it is the correct product. My job is to correct the problems and prevent recurrences. So I know it can be done.
Sorry for the length, and again, I'm not trying to start a rant.
__________________

__________________
Mark, Vicki, & Scout THE dog
2015 Hemisphere 282RK
2010 F250 Super Duty
1992 Goldwing Aspencade
oxcamper is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 01:26 AM.